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“You can do better”
Review of Seven Hostel

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Seven Hostel
Reviewed August 4, 2013

Sometimes the hostel makes it seem like they are in Sorrento or that they are really close to Sorrento and it is not. The taxi won't even come to the hostel so you have to walk to the main square to catch one. And then the Taxi rips you off. Or you can walk for an hour. Also I had a lot of sheets with red stains and hair. Most importantly our room had bed bugs, which inconvenienced our whole group of six people. All of us had to waste a day in Italy to do our laundry. When we asked to be compensated for our laundry one of the managers said no and wanted us to choose between free laundry or a refund for ONE night. This was odd due to the fact that we were doing laundry because of the bed bugs and that the bed bugs were there the whole time not just one night. We ended up still paying for 1 night out of 3 and got 4 loads of washer and dryer free. The washer already has detergent which messed up the color of our clothes. The dryer also ripped some of our clothes. The owner didn't even want to talk to us and kept sending other managers to talk to us. The front desk was really helpful which is the only reason I gave 2 stars instead of one. This was my first hostel so I didn't know what to expect, but the service could've made up for our experiences and it didn't.

  • Stayed: July 2013, traveled with friends
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1  Thank Jade S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 - 137 of 286 reviews

Reviewed July 26, 2013

I won't blame this hostel for the bed bugs in the room since that can happen anywhere. I will blame them for the lack of customer service we received after informing them about bed bugs and the overall disgusting shape they keep this place in. It all shows just how little they care about anyone who stays here. When we first arrived, we found stray hairs and stains on the bed sheets, not just the fitted sheet but the sheets the front desk handed us when we checked in. We dealt with this, grossed out but assuming this was typical for a hostel (none of us had ever been to one). On the second morning in our 6 person dorm, one of us awoke to find bed bugs on the pillow. Over the next couple days all of us found bites. We told an employee, who offered us a new sheet for the one bed where bugs were found. We refused to stay there and wanted to do laundry to avoid carrying bugs to our next hotels as this was our first.
They were generous enough to comp us on the bed bug night but claimed that since we found no bugs on the first night, we should still pay for that night. They then begrudgingly offered 3 washes and 2 dry cycles, which would leave us with only 1 load of wet clothes to travel to our new hotel with. They did get an exterminator in after a couple hours, but the owner/manager refused to talk to us except through other employees. They just really don't care here. The only explanation for all these great reviews is that someone who works for this dump is writing them. The place might look nice at first glance but take a closer look at all the furniture covers, the bathroom ceilings that are falling apart, and the croissants on the outdoor breakfast table that ate crawling with ants.
In other news, the bar was only open for 2 hours each day from 6-8pm. We couldn't even get lunch at the rooftop bar on our bed bug and laundry day because it was closed. We did get pizza at the rooftop at night, which had a really soggy crust. If all that doesn't deter you, keep in mind that this place is NOT in sorrento. It is in sant'agnello, a town that is absolutely dead after 9pm and is a trek from sorrento. It's not even cheap. Don't go here. Ever.

  • Stayed: July 2013
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6  Thank MR3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Really enjoyed this hostel We travelled with 3 teenagers, husband and I great spot. I had been looking for accommodation and saw that the Sydney Morning Herald reckons this is one of the top 10 hostels in the world. It was tricky enough to find, as we were driving but worth it. While Sorrento/Sant'Agnello is a bit too touristy for me, it was a great base for going to Pompeii.

the staff were friendly, the place spotless and very nicely designed. The view from the roof top was gorgeous,, the food was reasonable, and fine - nothing to write home about, we did not bother going out for dinner both of our nights there because we liked the atmosphere so much.

  • Stayed: July 2013, traveled with family
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1  Thank Ginnyhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

This place is the cleanest and one of the coolest hostels I have ever stayed at! It was modern, efficient, friendly staff, great common areas and breakfast (included in price), huge and clean shared bathrooms, dorm-style rooms. The best part is the unreal ROOFTOP BAR/lounge with couches, cheap happy hour drinks, and good food! Great views of the city and ocean - perfect for sunset. Fun, worldly, and young clientele. Overall a great time! One downside is location just outside Sorrento - hence the better prices. Short 10 min walk to train where you get on a 2 minute ride into the heart of Sorrento. Only issue is trains sometimes don't come that often, maybe every half hour or so.

  • Stayed: July 2013, traveled as a couple
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1  Thank Torrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013 via mobile

Seven Hostel was all we could hear about from fellow travelers after we had told them of our plans to visit Sorrento. We booked 3 nights in a mixed dorm and wished we could have stayed another 3. The view from the rooftop terrace/bar alone were worth the €16 price tag. No kitchen was a bummer, but that didn't stop us from making our own Caprese salad every night with tomatoes purchased from the local produce stands (which were only a 5 minute walk away). The staff did everything they could to make sure that we were taken care of. Top notch, and easily the best hostel I've stayed in.

  • Stayed: July 2013
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2  Thank TheELNub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Nice hostel outside of Sorrento. Trip is a $20 taxi ride and not a great location if you want to be in Sorrento. Friendly and efficient enough front desk. Would have been a great hostel but the private rooms are ridiculously overpriced. Over $100. Don't understand that at all. You can be in Sorrento paying for as nice or nicer room for same price. Bizarre how expensive the private rooms cost.

  • Stayed: June 2013, traveled as a couple
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Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

This hostel was by far the best one I've ever stayed in. It was clean, fresh, friendly, and fun. We stayed in a ten person room but they are separated cleverly with the beds so that they don't feel huge and crowded. The beds were so comfortable, the sheets were crisp, the ceilings were so high and everything was so clean. The bathrooms were luxurious with waterfall shower heads and pretty tile. There was everything a backpacker or anyone travelling could ever want: wi-fi, lockers, a bar downstairs (with happy hour deals on drinks and food), a rooftop terrace that seemed to go on forever, beautiful open spaces with couches and a computer and laundry room. I would definitely stay here again and recommend it to anyone.

Room Tip: Dorm style rooms were great, also apparently double rooms for those seeking privacy on the top floor...
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  • Stayed: May 2013, traveled with friends
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Thank Seana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seven Hostel

Address: Via Iommella Grande 99, 80065 Sant'Agnello, Italy
Location: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 14 Specialty Lodging in Sant'Agnello
Price Range: $17 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Seven Hostel 2*
Number of rooms: 26
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Also Known As:
Seven Hostel Italy/Province Of Naples

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