I have never been to hotel at Christmas where it is as quiet as a library. They have a guy playing the piano with such depressing tunes it clears the room within 10 minutes and everyone goes back to their room. The whole atmosphere of the hotel, the décor, the closed bar most of the time, is aimed at wealthy pensioners (who I am sure would enjoy a more lively hotel within reason). The staff are very friendly, even if they didn't realise the satellite dish was not working for foreign channels for more than 3 days. The room was excellent but changing the temperature was a challenge, the bar didn't stock Diet Coke or Coke Zero but they went to the supermarket and bought some, and the restaurant food is first class. There is lots of great skiing to be had around San Martino di Castrozza, and the ski bus stops 50 metres from the hotel.
It could be an amazing hotel if the owners didn't want to cater for clients who don't exist anymore. Most of the guests in the hotel I spoke to, said they only stayed there, because they couldn't get a room in a different hotel at New Year. There is very little space for children in the 'animation room' which is just indicative to the hotels attitude.
It's time for the owners to start thinking about what the clients want !
- Official Description (provided by the hotel):
- Set in one of the most renowned tourist areas of the Italian Alps, the Grand Hotel des Alpes offers complete resort services in every season.Located in the town of San Martino di Castrozza and near Primiero and Passo Rolle, this region is an impressive location for sightseeing, relaxing vacations and sports. In the winter you can find more than 40 miles of well kept ski slopes and summer activities include hiking and visiting nearby nature reserves.Owned and managed by the Rimondi family, the structure features both hotel and apartment facilities along with an entertainment staff that will provide you with a number of activities. The numerous services include a daily buffet breakfast, 2 restaurants, wine cellar and a shuttle bus going to the train station.Welcome to the Hotel des Alpes, where a charming atmosphere, comfort, history and beautiful mountains will make your stay unique.Professionalism and a high standard of service are at the heart of our activityThis is the starting point of your holiday in one of the most beautiful places in the Dolomites: San Martino di Castrozza. ... more less
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