Stayed here at the end of Jan as part of a large group booked through Inghams
-great location next to the piste near the Clotes chairlift. Virtually ski-in at the end of the day and a short stroll to the bars
-nice sized hotel rooms, larger than average with plenty of wardrobe/ storage space. Cleaned to a high standard
-friendly staff; I was led to believe it's a family owned hotel
-food was, at best, average and below what I've become accustomed to through other tour operators. Breakfast was basic, the only hot option being DIY ham and cheese toasties. Afternoon tea was just that; tea bags but with lukewarm water from an urn. Many other operators put out a selection of cakes. Evening meal consisted of a buffet antipasti, soup, two pasta courses, main meal and dessert. Generally bland and at best ordinary. Dessert one evening was a bowl of tinned fruit cocktail in syrup (a la Del Monte) with an amaretto biscuit on top. The processed burger and greasy overcooked chips another evening was also dreadful. I appreciate everything has to fit a budget but why not cut the number of courses and focus more on quality instead? I'd also have sacrificed one of the early courses for a coffee at the end.
-water temperature for showers was no more than lukewarm most evenings; not good when you've been skiing all day. I mentioned this to reception who sent their maintenance man up to have a look. Apparently there was a spare part being fitted the next day but the issue didn't improve and it seemed the boiler system was just incapable of dealing with the number of rooms.
To comment on a broader basis, the tour operator rep was pretty invisible and we didn't receive any feedback forms to complete at the end of the week. A separate rep on the coach back to the airport reminded us to hand back the non-existent feedback forms and also (to general amusement) made a big tourist pitch re the benefits of visiting Turin on the way back from skiing. A shame they hadn't thought that one through; we had to check out of the hotel at 10am but weren't picked up until 2.30 for the transfer. They could even have charged a few quid for an earlier start and a short diversion to the city itself.
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- Also Known As:
- Hotel Hermitage Italy/Province Of Turin