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“Great location”
Review of Canarino

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Canarino
Ranked #39 of 62 Hotels in Riva Del Garda
Reviewed August 13, 2012

Unfortunately we were allocated a disabled room and the shower did not have any rim so the water flooded the bathroom because the shower door seal was inadequate.
We complained but unfortunately there were no other rooms available so we asked for a mop.
The friendly guy on reception could only find a sweeping brush and a tea towel so we made do as best we could.
The breakfast room (in and out) and the breakfast is great and there is a pool.
The back door opens up into the town at the back of the hotel means it is a great location and there is parking so our experience was marred by the terrible bathroom otherwise we may have been able to give it a higher rating

Room Tip: Make sure the bathroom does not flood if you are given a disabled room before you accept it
  • Stayed: August 2012, traveled with friends
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Thank AndyB1250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 33 of 134 reviews

Reviewed August 13, 2012

Started badly and got progressively worse. Reception dirty and unmanned. Our room was dirty, toilet seat broken, shower door fell off whilst trying to close it, patio doors did not open!!!! No bed linen on the bed at 3pm (we arrived 2 hours late due to traffic delays) bed linen appeared some hours later. Private kids party in the pool, with extremely loud disco!!!!

We contacted our rep, who came over immediately and fully agreed with our complaints. Arranged for us to be moved to another hotel, but sadly this was to take a couple of days. From that point on wards, the already abrupt staff became exceptionally rude to us, telling us that we had to go now etc. It was then like running the gauntlet every time we left or came back to our room, as everytime we were accosted and asked to leave or questioned why we had not gone yet!!

  • Stayed: July 2012, traveled as a couple
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4  Thank archie0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

We stayed here for a week. The staff were friendly and accommodating, breakfast was excellent. We thoroughly enjoyed the pool which was always quiet, and the location was second to none. Air conditioning would have been a bonus ~(I would have given 5 stars then)

  • Stayed: July 2012, traveled as a couple
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2  Thank Darren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2012

Recently returned from a stay here at this very clean, well run family hotel in the center of Riva.

We received a warm welcome (despite arriving just at the moment Italy had lost the final in the Euro cup!!). Our room overlooked the pool and into the mountains beyond, had the room been a little bit larger I would have rated this stay as 5 star, this being the only disappointment we had. Breakfast was good for a 3 star establishment, the hotel was spotless and all the staff friendly.

The Hotel has good parking at the front, whilst at the rear it has pedestrian access directly into the main shopping area of the old town from where it is a 5 minute walk down to the main plaza and the ferry terminal. If you wish to relax, the good sized pool surrounded by mountain views is a little oasis.

  • Stayed: July 2012, traveled as a couple
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2  Thank perkyhythe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2012

I have read some very bad reviews of this hotel and have to disagree with most of what they say. We found the hotel friendly and relaxed and whilst not 4/5 star quality (as some seemed to expect) it certainly was perfectly acceptable and breakfast was excellent. Yes the rooms would benefit greatly from air conditioning and as in all things in life you get what you pay for so those who wanted 5 star should not have stayed here. We found the staff to be very friendly and helpful and the children playing around the pool area (which they only did in the late afternoon) were delightful as generally children enjoying themselves are ! How sad for those who could not see this. Overall our experience was one of pleasure and we would return without hesitation. I think that some people need to look a little deeper at what they have and not what they unreasonably expect.

  • Stayed: June 2012, traveled with friends
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4  Thank Dermot R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2012

I stayed here at the beginning of May before the season had really started. The first couple of days the hotel was quite full, and this lead me to conclude that the sound insulation between the rooms was very poor. I was constantly awoken by other guests knocking at each other's doors and holding loud conversations in the corridors. I also noticed that sound appeared to travel into my room through the electrical conduite. Having so said, the rest of the time with the hotel less than full, it was quiet enough. My room on the first floor (downstairs from reception) was nicely decorated and very clean with a large, modern bathroom.
Breakfast was acceptable (just) but of a rather inferior quality although plenty of choice. Cold meats, processed cheese (yuk), cakes, croissants and a regular offering of lukewarm frankfurther sausages with scrambled or (very) hard boiled eggs. Some fresh fruit. The bread rolls were really quite nasty and the toast bread was very dry - the toaster did not even slightly brown it. Machine coffee which was drinkable, machine orange juice which had little to do with oranges - all in all the best thing about breakfast was the girl who looked after the service, she was really lovely!
The hotel is located just behind the town centre and a short walk down the hill takes you there - if you look carefully, there is an underpass from just next to the hotel car park on the opposite side of the road which provides a neat shortcut to the centre.
All in all, I liked the hotel, but I think they could do better as regards the breakfast and the sound insulation.
By the way, on a health and safety note, I visited the poolside decked area and was worried to see a number of screws that stuck out from the decking - I feel that these could badly cut the feet of unwary guests.

  • Stayed: May 2012, traveled solo
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1  Thank solotravellerBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2012

We stayed at the end of July 2011 wanting a relaxing break away from work. Firstly the positives - Riva is a fantastic resort and the hotel is right in the centre but still nice and quiet. The weather wasn't amazing, but we never had to fight for a place at the poolside. That's about it for positives. It's most certainly not a spa hotel, the spa is pretty non-existent. Our room was horrible and I actually cried when we arrived (I was quite tired!). It was tiny, run down, shabby and dirty. Horrible dark blue paint made it seem even smaller. No room to breathe. No amenities, not even a kettle (did have a hairdryer though).
The staff were essentially absent. The poolside bar didn't exist. And if you dared to ask for anything you were made to feel as if you were getting in the way of their family life. It was like being an unwanted guest in a family home, at one point there was a family party around the pool and we received lots of unwelcome looks until we left. I understand it must be difficult for the children, but ultimately we're paying to be there. Also we were woken up early every morning by the staff making noise.
Basically, if you're looking for a cheap base and don't plan on spending any time at the hotel you'll be fine. Don't come here to relax.

Room Tip: Rooms on the top floors away from the road are the best.
  • Stayed: July 2011, traveled with friends
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4  Thank meg27_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canarino

Address: Via Monte Oro 11, 38066, Riva Del Garda, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Riva Del Garda
Price Range: $99 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Canarino 3*
Number of rooms: 18
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Also Known As:
Casa Canarino Hotel Riva Del Garda
Casa Canarino Riva Del Garda

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