Following on from other reviews, this was our second visit to Riva and the first to this hotel. Reception at hotel was excellent and the booking-in a formality. I did send an 'E'mail prior to arriving to request a high floor with lake view and to mention we would be spending our 38th wedding anniversary with them. We got a room on the second with view of the mountains and vineyards, and nothing for our anniversary. Oh well, worth a try. ( see later in review ) The hotel is situated well away from the main road so there is no noise, except when the locals use the all weather playing field next door. But even then it was fun to watch and not that loud. FOOD, generally good. Had a couple of off nights out of 11 so that was ok. Breakfast was usual Italian. Staff in restaurant were great especially Fredrica, a little ray of sunshine. ( Very Nice ). Only one miserable one and he was in in the bar. Very surly and curt, have recommended to hotel they send him on a personality course. Overall the hotel was clean and tidy and the staff perfect.
So in essence, if you want a relaxing stay on Lake Garda, use this hotel in the north. You will not be disappointed. Senor Tonelli does indeed do most things around the hotel, from watering the plants to cutting the lawns, and always has a word with HIS GUESTS. Oh, that he did trips in his Ferrari. The day of our anniversary the couple next to us for dinner mentioned the fact to our Thomson rep. The next day when we got back to our room after a day out, there was an ice bucket containing a bottle of Prosecco and two glasses. Compliments of the hotel. Thanks both to the hotel and rep.
On the matter of reps, this one was a gem. Knew we had been to the lake before so did not bother us but was there if we needed him. Brilliant, well done Chris. I must say that is not a cheap holiday in Italy, everything seems to have caught up with Britain. BUT it is still worth going. We will be back and may even use this hotel again.
All in all a VERY nice and relaxing holiday. Well done again the Tonelli family.
If I do have a criticism it would be the fact that at 'happy hour' you have to get your own drinks from the bar, yet after dinner the are plenty of waiters trying to get you to order a drink. Senor Tonelli....... think on, 4 star means You come to Us not the other way round.
ps use the buses and not the boats for longer journeys down the lake, cheaper and easier, with some fantastic views.
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- Also Known As:
- Hotel Savoy Palace - TonelliHotels Riva Del Garda/Nago, Italy
- Savoy Palace Riva Del Garda