We have just returned from our second holiday in this hotel. The fact that we went back for the second time is recommendation enough as we dont usually do this.
The staff and the food were the usual excellent quality. Great selection of food at both breakfast and dinner time. The waiters were so friendly and attentive and some even took the time to welcome us back as they had recognised us from a previous visit. The pool area is so clean and weel maintained and never too busy. There were always available sunloungers.
However we have a couple of reasons why we would consider a different hotel if we were to return to Lake Garda. Firstly, the day we arrived it was quite warm and naturally I turned on the air conditioning but to find that it was not working. I went to reception to report this but was told that there was nothing wrong with it, but that the air con was not turned on until 15th June! We were not offered a fan or any other comfort measure. Considering it was 29 degrees, the room was very hot and stuffy, even with the balcony door open. And considering we had paid for 4 star accomodation to have the luxury of air con, I do not think it is acceptable to have guests be uncomfortably hot just because it is not yet 15th June. If we had been content enough to have no air conditioning, we would have stayed in a 3 star hotel as we had previously. One of the main reasons we chose to pay 4 star rate was because of the availability of air con. We were also very disgruntled that our travel agent had not highlighted this to us when we were booking. If they have not been made aware of this by the hotel I think they need to know as I'm sure other guests will complain.
The rooms and bathrooms also need a bit of a revamp as they are starting to look a bit shabby and old fashioned. If this hotel is to maintain its good reputation, I think they need to have a look at these points. The evening entertainment is also less than entertaining - a man playing a piano and attempting to sing on occasions!
I would like to stay at this hotel again because the good points far outweigh the bad but I would ensure that air con was definitely in operation and re-decoration had been done before we would consider it.
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- Also Known As:
- Hotel Savoy Palace - TonelliHotels Riva Del Garda/Nago, Italy
- Savoy Palace Riva Del Garda