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All reviews rooftop restaurant lake garda top floor storage space central location recently stayed at this hotel reception staff were very helpful breakfast room fabulous location coach party no tea making facilities twin room walk in shower coach trip the hotel is clean plenty of choice lasagna
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Reviewed January 11, 2019 via mobile

We stopped here with national holidays and it was a great hotel. The bedrooms are big and have a walk in shower and had a sea view. The meals were lovely even though u have to pick the day before and only get two choices but the two waitresses were really miserable and not helpful but on a happier note in a great position next to the lake

Date of stay: January 2019
Trip type: Traveled with family
Thank kittydowse1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanderer45914313617, Manager at Grand Hotel Riva, responded to this reviewResponded May 13, 2019

Dear Guest,

Thank you for your positive review and for choosing our house for your national holidays. It’s nice to hear that you enjoyed our location at the lake, such us our rooms with lake view. A good service is very important to us, therefore we would like to apologize for the unprofessionalism.
We would be glad to welcome you soon again.

All the best,
Ventorini family with the whole team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2019

We spent Christmas here as part of a Travelsphere package. We had 4 nights on a half board basis.
Our room looked over the shopping street, no lake view, but it was quiet and we slept well every night. We would have liked a kettle in the room so we could make a cuppa. The lighting in the room could have been much better. The kite shaped wall shade had room for 4 bulbs but only 1 was working. This made the lighting at the wardrobe area rather inadequate. However lighting in the bathroom was good. The room temperature was a bit too hot, but flinging the window open soon solved that.
Breakfast had a good selection and I enjoyed the fresh fruit selection and the blood orange juice. There is a good variety of meat, cheeses, eggs and bread.
Dinner was good. On the first night the menu was macaroni and Gorgonzola and bacon followed by pork steak. I don’t like pork so I was given a lovely alternative of carrot soup to start then chicken fillet. We bought a bottle of Chardonnay to accompany our meal, a reasonable €14. Don’t miss the lovely salad buffet, the roasted veg are delightful, there are cold meat selections too.
Other menu choices for dinner included swordfish carpaccio, veal stuffed with chestnuts, lasagne, turkey, goulash. Desserts included tiramisu, pannetone, creme caramel, apple strudel. You won’t starve here!
The hotel is located on a square right by the lake. The Christmas market was still going on while we were there. Most of the stalls were for food and drink so we didn’t partake. There were donkeys there too and children were being taken on rides roundthe town. The little tourist train stops just a few steps away from the hotel.
In summary this hotel was perfect in many ways, but just a little more lighting in the bedrooms would make it wonderful.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank KrispyPlymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanderer45914313617, Manager at Grand Hotel Riva, responded to this reviewResponded May 13, 2019

Dear Guest,

Thank you for taking time to post a review on TripAdvisor and for your positive feedback regarding breakfast and dinner. However, we will check the lightning in our rooms. Moreover, we are happy to hear that you enjoyed your stay at Grand Hotel Riva and that you liked our location. We hope to welcome you again and remain with best regards.

Ventorini family with the whole team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2018 via mobile

We visited this hotel as part of a tour package. Ideally situated on the central piazza with lake views the hotel has a pleasing appearance and was spotlessly clean. Our room was, in fact, a mini suite with a bedroom containing a jacuzzi bath, a slower room and a lounge. Dual aspect with one side overlooking the lake. The hotel has recently been refurbished and almost everything is new. There were, however, several niggles which tend to detract from the whole experience. The hair dryer in the bath room was fixed so high on the wall thar my wife (5ft 1in) could not reach it, in fact I (6ft) had to stretch. The same applied to the clothes hanging facilities, they were 8ft from the ground. The room was very hot and no amount of changing the controls of the air con/heating system made any difference. We informed reception daily with no result.
The food, breakfast and evening meal was acceptable but the buffet part tended to run out before everyone had eaten.
However, we did enjoy our stay overall and would come again.

Date of stay: December 2018
Trip type: Traveled as a couple
Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanderer45914313617, Manager at Grand Hotel Riva, responded to this reviewResponded May 13, 2019

Dear Guest,

Thank you for taking time to review our hotel. We are happy that you enjoyed your stay but we want also to apologize for the not working heating system and that our team did not react immediately. We will check the air conditioner and we are looking forward to seeing you again.

Best regards,
Ventorini family with the whole team

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Reviewed November 4, 2018 via mobile

I booked this hotel as a surprise anniversary present for my wife and I and on our way to the hotel from the airport I read some of the views posted about this hotel being no worthy of its 4* status.
So until we arrived I was somewhat apprehensive whether I had done right in choosing it.
On Arrival from the 1st impression, it does stand in a prominent position in the centre of the square. On entering, it is a clean pleasant looking reception area and the staff were pleasant enough.
There are two elevators to reach the upper floors but only one was working, is that a big issue... no .
I requested a superior room with a lake view, I got a room with a lake view, was it what I would class as a superior... no not to British standard but I was more than happy with it .
We didn’t choose to dine in the hotels restaurant because of the choices locally, but breakfast was very nice hot and inclusive. There were a lot of people eating breakfast so to be honest there will be some spilt food, it wasn’t a big issue for us. So to summarise the hotel may not be a 4* to some peoples expectations but here’s the thing.. don’t set your expectations too high and there’s less chance you will be disappointed. Safe travels RWH

Date of stay: November 2018
Trip type: Traveled as a couple
1  Thank rwh30960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanderer45914313617, Manager at Grand Hotel Riva, responded to this reviewResponded May 13, 2019

Dear Guest,

We appreciate your very honest feedback about our hotel and are glad to hear that you enjoyed your stay with us! We look forward to welcoming you and your wife back to the hotel in the near future.

Best regards,
Ventorini family with the whole team

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Reviewed November 3, 2018 via mobile

The location of this hotel is outstanding as is the service accommodation and the rooms I would have no hesitation to stay here again.it's location on the edge of Lake Garda is first class. There are plenty of shopping opertunitys on the doorstep.

Date of stay: November 2018
Trip type: Traveled on business
Thank Road586536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wanderer45914313617, Manager at Grand Hotel Riva, responded to this reviewResponded May 13, 2019

Dear Guest,

Thank you for choosing Grand Hotel Riva for your stay at Garda Lake. We are very pleased to hear that you enjoyed your stay in Riva because our aim is to make your holiday an unforgettable experience. We hope to welcome you again and remain with best regards and wishes.

Ventorini family with the whole team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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