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“Best hotel we've stayed in”

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Hotel Kristal Palace - Tonelli Hotels
Ranked #1 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Reviewed July 5, 2014

Wonderful holiday with Riviera Travel to Lake Garda. Stayed half-board for 7 nights at Kristal Palace Hotel in Riva Del Garda. This is the best hotel in which we've stayed. Very comfortable rooms. Food was of the highest quality and service was exemplary.

Room Tip: Choose 3rd or 4th floor for great mountain views
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  • Stayed: June 2014, traveled as a couple
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2  Thank jayelle115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Manager at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded July 6, 2014

Dear Jayelle115,
it's fantastic to read that the Kristal Palace Hotel is the best hotel you have stayed in.
Comfortable rooms, food of the highest quality and exemplary service made your holiday one to remember.
We look forward to welcoming you back on a future visit.
Warm regards,
Giuseppe Tonelli and Kristal Palace Staff

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291 - 297 of 719 reviews

Reviewed July 4, 2014

I normally cannot be bothered to write reviews...but on this occasion I felt I had to. This hotel, its staff, the food, the location...were simply perfect.

From the minute we arrived, we were made to feel welcome by reception, cleaners, waiters, bar staff - everyone. We had booked half board with the intention of eating out most of the time, but the food and the service in the restaurant was better than most of the places we ate in the nearby towns, so we ate at the hotel most evenings. The attention to detail and friendliness of all the waiters was fantastic. Faultless. Service with a smile.

The rooms were spotless, the towels continually changed, sometimes twice/day. Beach towels provided,.... the list just goes on and on.

The view from the roof is to die for, and our 3rd floor (East) view of the mountains was almost as good. Riva Del Garda is only 20mins walk but as we had a hire car we tended to visit the nearby towns along the lake most days, it also turned out to be a good base to visit Venice (2hours drive) and Verona (1 hours drive).

There is nothing at all I can honestly say was wrong with the hotel. Yes, it rained on occasion (late June) which made it difficult for the hotel to keep the roof bar open, but that is of course not the hotels fault. I don't usually enjoy hotel entertainment and the Live piano music is not really my kind of entertainment either, so we tended to do our own thing in an evening. I just wonder weather more could be made of the downstairs bar area when the weather is poor, maybe create a covered seating area outside with some music?

Would I recommend this hotel? - absolutely 100%

Room Tip: If you book via Cosmos I think they tend to reserve the first floor "Romantic" rooms, but...
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  • Stayed: June 2014, traveled as a couple
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Thank Shuftybum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded July 9, 2014

Dear Shuftybum,
thank you very much for taking the time for posting your review in Tripadvisor.
We are glad that you enjoyed so much your holiday here in Riva del Garda. Especially happy to read that you decide to enjoy your meals in our Live Restaurant, instead eat outside, because you found a welcoming restaurant staff and delicious food. It is a great pleasure!
As you write the Kristal Palace Hotel is the ideal starting point for many excursions, visiting Lake Garda and the surroundings, like Verona and Venice.
We hope to have the opportunity to welcome you soon.
With best regards
Giuseppe Tonelli and Kristal Palace Team

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Reviewed July 4, 2014

I agree with the other reviews: this hotel is a great place to stay!

At arrival it was easy to find a parking place for our car. Shortly after our arrival a complimentary bottle of prosecco and a bowl of fruit and some small pastries was delivered to our room.

Hotel staff are they friendly and attentive, and everyone always greets you.

The restaurant is just superb, with a different menu every night. The service was always very polite and efficient, and food was delicious. The Sky Pool Bar has a wonderful view, so I definitely would recommend to eat your breakfast there.

This is probably the best hotel to stay while visiting Garda!

  • Stayed: June 2014, traveled as a couple
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Thank Heidi189934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Manager at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded July 6, 2014

Dear Heidi,
thank you for sharing your opinion with us and describe the Kristal Palace like "the best hotel to stay while visiting Garda".
For a pleasant start to your day you recommend our “Easy Breakfast” on the terrace: an outdoor buffet with an assortment of sweet and savoury food, cheeses, cold cuts, fruit and yoghurt, juices, fresh bread and pastries to be savoured while admiring the Lake.
I have passed your kind words to all the team and I hope that you will visit us again in the near future.
With best regards
Giuseppe Tonelli and the Kristal Palace Team

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Reviewed July 3, 2014

We stayed in hotel kristal for two weeks as part of our honeymoon and cannot recommend this hotel enough. Location was perfect, a short walk from the lake with absolutely incredible view from the panaoramic rooftop terrace on the 6th floor, including the "Skypool" where we had breakfast and listened to evening entertainment every day.

The hotel restaurant was a truly 5 star experience. The maitre d' Marcos and all his staff were extremely friendly and professional. The food was amazing every night with a wide variety of meals on the menu, very few dishes were repeated during our 2 week stay and the overall choice of food was great.

All staff, from the receptionists and porters at the front, to the restaurant and bar staff on the top floor were very friendly, giving the hotel it's lovely relaxing atmosphere.

Overall, we were delighted with our choice of hotel and location at Lake Garda. We hope to return to Riva and would definitely only stay at this hotel as it was simply superb. Thank you to everyone at Hotel Kristal Palace for an unforgettable two weeks.

  • Stayed: June 2014, traveled as a couple
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Thank Claired100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Manager at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded July 6, 2014

Dear Claired100,
thank you for choosing the Kristal Palace Hotel for your very special occasion and taking the time for sharing your feedback with us. How wonderful to read that you had an unforgettable stay with us and that you thought the location was excellent, the staff were really attentive and the food was amazing.
All of this elements together contribute to make your holiday experience a special one. We are all looking forward to welcoming you back for your first Anniversary.
Warm regards,
Giuseppe Tonelli and the Kristal Palace Team

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Reviewed July 2, 2014

It was just lovely and every detail was well done.
The dining experience was a scrumptious and the staff was exceptional making it 5 stars for every meal. The facility was immaculate with every necessary item.

Stayed: June 2014, traveled with family
2  Thank jojocol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded July 3, 2014

Dear Jojocol,
thank you very much for your kind words and for appreciating our attention to details and the service in our restaurant "Live". Our Executive Chef has been working with us for eleven years and every time giving special attention to the local cuisine, re-elaborated with a modern, innovative twist. We are very proud of all the restaurant team, which is very attentive and professional.
We hope to have the opportunity to welcome you soon.
With best regards
Giuseppe Tonelli and Kristal Palace Team

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Reviewed July 2, 2014

We have travelled extensively over recent years and this hotel is as good as any anywhere! Quietly situated it is a 20 minute walk to the centre of Riva along the lake shore which is a delight in itself. The amenities are excellent with good size rooms and sensible bathrooms. Everything works and any minor issues are dealt with promptly and with good grace. Indeed the main attraction of the hotel is its staff all of whom are dedicated to service of the highest order. Food is plentiful with wide choice to suit all palates and variety every evening.

  • Stayed: June 2014, traveled with friends
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Thank Les O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded July 3, 2014

Dear Les O,
I'm pleased that you found us outstanding on all levels. Our team is very pleased about your praise, sense of hospitality is a must here at the Kristal Palace. We take great pride in the service provided to our guest’s and it’s nice to know that from stepping through the door you felt you had made the right decision choosing the Kristal Palace Hotel.
It will be a pleasure to welcome you again.
Warm regards
Giuseppe Tonelli and the Kristal Palace Team

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Reviewed July 1, 2014

I totally agree with the other reviews and it is difficult to find more to say about this exceptional hotel. As has been said, one of the strengths of this hotel is the staff. Not only are they friendly and attentive, they all genuinely seem to enjoy their job. Nothing was too much trouble and everything was done with a bright smile. The restaurant is superb, with a different menu every night of our week long stay. It was always full, yet the service was always quietly efficient, under the watchful eye of the superb Head Waiter, Marcus. The meals were beautifully presented and absolutely delicious. The Sky Pool Bar has a wonderful view and when lit up at night, with a pianist playing unobtrusively, it is a splendid place to be for an after dinner drink. I can't fault the Kristal Palace!

Stayed: June 2014, traveled with friends
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded July 3, 2014

Dear Margaret,
I have passed on your comments to the restaurant team, to Marcos especially, who is very pleased by such a wonderful feedback. It was a pleasure looking after you, triyng to make your holiday a special one.
I do hope that we will have the pleasure of welcoming you back on a future visit.
with best regards
Giuseppe Tonelli and Kristal Palace Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kristal Palace - Tonelli Hotels

Address: Via Confalonieri, 8 | Via Confalonieri, 8, 38066, Riva Del Garda, Italy
Phone Number:
Location: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 62 Hotels in Riva Del Garda
Price Range: $235 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
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