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Hotel Kristal Palace - Tonelli Hotels
Ranked #1 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Reviewed September 27, 2013

Just back from our 6th visit to Riva, staying in this new hotel for the first time. Wow!! excellent in every way possible. The staff were great, the rooms fab,cleanliness first class, and the best food experienced in all previous trips. We have been many times to this resort and stayed in several excellent hotels...this one stretched the budget a little but was well worth it. I asked via email for a room on an upper floor with a decent view and they responded immediately and did exactly as asked. If you're planning a trip go for it, you won't be disappointed

Room Tip: If possible upper floors have best views...floor 3 and up
  • Stayed: August 2013, traveled as a couple
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1  Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded September 28, 2013

Thank you very much Mr Stephen C for the time you have dedicated to describe our way to make hospitality. Our guest's requests are very important for us. We try to satisfy all the wishes as possible and to leave an unforgettable memory of your stay. The combination of staff attitude and the design of the hotel is producing a very successful work.
I thank you once again and look forward to welcome you again at Kristal Palace.
Best regards
Giuseppe Tonelli

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Reviewed September 23, 2013

This hotel is certainly the best I've stayed in. There was a porter on duty when we checked in, who escorted us to our room, explained the key card and other essentials. The housekeeping staff checked our room twice daily (no rubbish here about saving the planet and re-using your towels) the reception and restaurant staff were all cheerful and efficient and helped to make our stay so enjoyable. And the food was wonderful. We even received a parting gift when we checked out.

  • Stayed: September 2013, traveled as a couple
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1  Thank Sonia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded September 28, 2013

Dear Mrs Sonia R,
We are so grateful for your nice review. It is a pleasure for us to know that our guests have enjoyed their holiday. We always make all our best to give our customer the best welcome and service possible.
The cleanliness is one of our strong point and we are happy you have appreciated it.
We are really looking forward to welcome you again in our hotel.
Kind regards
Giuseppe Tonelli

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Reviewed September 20, 2013

Just returned from a Newmarket holiday and had a very enjoyable stay at the Krystal palace. On arrival we were greeted with a friendly smile and given all the information we needed. Our room was of a high standard and spotlessly clean with lovely fresh white towels everyday. The staff in the restaurant were excellent and the food as good as any Italian food I have eaten. I would recommend this hotel without hesitation and with only a 5 min stroll to the lake an 15 to the old town it's a great location.

  • Stayed: September 2013, traveled as a couple
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1  Thank coughlan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded September 28, 2013

Dear Mr Coughlan123,
Thank you for your kind words, we are really happy about your review.
We are pleased to know you enjoyed your stay and that you have appreciated the work of all our staff, this is very important for us.
Our main goal is to give our guest the opportunity to live an unforgettable holiday and we hope we have succeeded in it.
We will cheerful to welcome you again on Lake Garda!
Best wishes
Giuseppe Tonelli

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Reviewed September 19, 2013

We had a most wonderful thirteen days in the Kristal Palace Hotel in Riva del Garda. We were there from 1st to 13th September 2013, and the weather was perfect. We took long walks most days. The walking and cycling facilities are of a very high order. Most enjoyable !!! Boat trips on the lake afforded great views of the rugged lakeside.
The Kristal Palace gave us the best holiday we've had in years. Well done and thank you and your very friendly and efficient staff.
We have recommended the hotel to our friends who have also stayed there and found it an excellent hotel.
We have been twice and will stay there again.

Room Tip: We stayed in a 'Prestige' room. It was big, bright, modern, spotlessly clean and very comfor...
  • Stayed: September 2013, traveled as a couple
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1  Thank Frank H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded September 20, 2013

Dear Frank H,
it is very important for us to know that you have been here twice and you will stay by us again. It means we are able to maintein the same standard, and possibly, to improve it.
Lake Garda is a fascinating place to discover by boat, bicicle or just strolling along the lakeside. We are looking forward to welcome you again
Warm regards
Giuseppe Tonelli

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Reviewed September 16, 2013

We stayed in August to celebrate our daughter's wedding and the hotel staff helped to provide a most unforgettable week. From checking in to checking out, we had a perfect stay. There were 14 of us and on our return from the Town Hall ceremony, the 6 course meal in the restaurant was superb followed by an evening at the roof top bar where the pianist continued to entertain us and more wonderful food was provided! Great rooms and fantastic breakfasts either on the roof top or in the impressive restaurant. We spent time most days by the pool enjoying being looked after by either Christina (hope I've remembered name correctly) or Michelangelo. All in all a fantastic week - thank you.

  • Stayed: August 2013, traveled with family
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1  Thank Damsel8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded September 20, 2013

Dear Damsel8,
thank you for your nice review. The wedding has been a very special moment also for us and with great pleasure we read you really enjoyed it.
A warm greeting from the whole staff
Best regards
Giuseppe Tonelli

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Reviewed September 13, 2013

This is one of the best hotels we've stayed in for some time.

We arrived late in the evening (11pm). The night porter didn't speak great English, but we didn't have any problems checking in. We weren't sure whether we'd be able to get anything to eat at that time of night, but a cold platter of ham, cheese, pizza and fruit had been provided in our room—perfectly adequate, and much better than having to sit in the deserted dining room at that time of night nibbling the same sort of fare, as we've had to do at other hotels in the past.

Like the rest of the hotel, our room on the fourth floor was clean, modern and comfortable… even a bathrobe and slippers were provided, which was a nice touch as you often have to ask for that sort of thing. If we were being terribly picky, the shower did run a bit hot and cold now and again, and two single beds pushed together is never *quite* as good as a proper king size double. And while it was great to have one plug socket on each side of the bed for charging things overnight, the room phone was plugged into one of them, so we had to keep unplugging that at night and plugging it in again when we left in the morning! But these were all very minor annoyances at worst.

The balcony was perfectly adequate, though don't expect a particularly stunning view by default—the hotel is set back 300m or so from the lake and most of the rooms don't face it, so you're more likely to have views to the street or over the rooftops to the mountains if you're on a high enough floor (which we were). And if you're particularly stressed about your privacy, be aware that you're only separated from neighbouring balconies by tinted glass, rather than a solid wall.

A mini-bar was provided with prices much as you'd expect, and should you be really desperate, the TV did have a better-than-usual selection of British channels.

The pool area is situated on the roof, and was a very pleasant place indeed to spend a sunny day. You do get views over the lake as well as the fjord-esque mountain scenery from up there, and the poolside bar opens in time for breakfast should you not wish the more comprehensive offering in the restaurant. You can also have a light lunch there, and there's a happy hour from 6-7pm during which drinks are half price. During the day the whole pool area was generally very quiet, there was never any problem getting a sun bed, and a towel was provided on each one. On warm afternoons, the staff also came round with complimentary slices of water melon to help cool you down!

The unheated pool itself is a uniform 1.6m deep, so you're not going to be annoyed by numpties diving into it, and it has a self-operated jacuzzi area in one corner. While this worked fine, it did need a little attention—one of the buttons was a bit loose, slightly exposing some wiring, and a couple of the jets were either not functioning or missing their chrome trim. Hopefully they'll sort this out over the winter for the new season.

The breakfast offering in the restaurant wasn't particularly spectacular, with a middling continental selection of breads, ham, cheese, cereals and pastries, as well as a cooked option if you wanted it. Dinner was a different story, however—the five course a la carte menu (one course being the optional salad bar) was very high quality indeed, with a good deal of variety every night and everything perfectly cooked. There's also an extensive wine list, though even the local wines start at €20 a bottle, and only a couple are available in half-bottles.

You keep the same table every night for dinner, and we noticed after a couple of days that they'd actually seated everyone such that the English-speaking guests were in one part of the dining room, and the German-speaking guests in another—probably for the benefit of the waiters as much as anything, but it did also make dinner a slightly more sociable occasion than it may have been otherwise.

Speaking of the waiters, they were always friendly and cheerful, and made the effort to remember our preferences so that by the end of our holiday, for example, they were ready with our coffee order at breakfast before we had to ask for it. This sort of personal attention certainly helped to make our stay that extra bit more enjoyable and memorable.

And so to the one really poor thing about the hotel: the WiFi. It was free, but the signal was bad everywhere, and technically it was very badly implemented, with every access point (a couple on each floor) having a different name, all of which made trouble-free roaming around the hotel impossible. Perhaps worst of all, only one device could use your room's username/password combination at any one time. So if my wife wanted to check something on her phone, I had to log out of the WiFi via a clunky webpage on my phone first, and vice versa. A very poor experience for this standard of hotel.

The hotel also offers free use of their bikes for up to 4 hours per day, and has a gym on the first floor. We didn't use either of these facilities, so can't comment on those. There's also a bar beside reception which we never saw anybody serving or drinking in—I assume everyone was just up at the poolside bar instead!

If you're planning to catch a ferry across the lake or do anything else in Riva, be aware that the hotel is actually about 2km away from the town centre if you take the very pleasant walk through the lakeshore park to get there, or a little less if you stick to the main road. On the plus side, the hotel is very near the Flora Gelateria, which is an ice-cream lover's paradise :)

In conclusion, this is a great small, modern, quiet hotel where you can expect great food and personal attention. If you're not on a super-tight budget, you don't have young kids (the hotel doesn't cater for them) and you don't feel the need to stay right in the centre of Riva, it's highly recommended.

Room Tip: You'd probably need a fifth floor room to have any chance of a view of the lake.
  • Stayed: September 2013, traveled as a couple
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2  Thank scotwild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded September 20, 2013

Dear ScottishWildcat,
very kind of you to highly recommend the Kristal Palace Hotel and for taking time to write a very detailed review. We will take your suggestions into consideration, thank you very much for it.
We hope to welcome you again in Riva del Garda.
Best regards
Giuseppe Tonelli

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Reviewed September 13, 2013

Not long back from our holiday in Riva. This hotel was of an excellent standard. The food in the restaurant was brilliant and so was the service. I e-mailed the hotel and requested a high floor as it was our anniversary but we were put on the second which was a bit disappointing but it was very clean and comfortable and the rooftop pool made up for it! The only other thing that was faulting was the Wi-Fi which did not work from the room and we had to use it downstairs near the reception area. Other than these niggles we would highly recommend this hotel and would definately return to Riva and the Krystal Palace.

Room Tip: The higher the floor the better the view
  • Stayed: September 2013, traveled as a couple
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1  Thank joanbelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded September 15, 2013

Dear Joanbelfast,
thanks for recommending us. We are glad that the Kristal Palace is of an excellent standard for you. We upgrade you at the second floor in an Elegance room, it was the best we could do as the hotel was fully booked.
It will be a pleasure to welcome you again
With best regards
Giuseppe Tonelli

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Additional Information about Hotel Kristal Palace - Tonelli Hotels

Address: Via Confalonieri, 8 | Via Confalonieri, 8, 38066, Riva Del Garda, Italy
Phone Number:
Location: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 62 Hotels in Riva Del Garda
Price Range: $211 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
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