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“Beautiful Lake Garda”

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Hotel Kristal Palace - Tonelli Hotels
Ranked #1 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Reviewed July 19, 2013

Our first visit to Lake Garda, and as like previous holidays/visits to Italy we were not disappointed. The hotel added to our great holiday experience, we were upgraded free of charge on arrival and we had a lovely large room on the third floor. We had lake facing though you couldn't see it and mountain view which is stunning, but like many of the hotels in the vicinity you are hard pushed to see the lake as the hotels are limited in height. The hotel staff are extremely friendly and helpful, the cleanliness of the room and hotel were spotless, and it's in perfect position for the lake, 20 min walk to the main part of town and in a quiet location. We opted for bed and breakfast as we like to venture to different local restaurants, so cannot comment on dining in the evening but the menu looked good, breakfast was plentiful, fresh fruit, cereals, meat, cheese, rolls, etc and some hot all presented and tasting lovely. We had a fantastic time on holiday at Lake Garda and Riva in particular, and the Hotel Krystal Palace played a major part in this, we will definately go back.

  • Stayed: July 2013, traveled as a couple
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Thank SteveWelford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded August 4, 2013

Dear Mister Steve Welford,
thank you for your feedback.
In your words all the future readers can find the essence of Hotel Kristal Palace. Stunning views, helpful staff, quiet location and a rich breakfast buffet. The next time we invite you to try also our restaurant, you will be not disappointed.
Looking forward to welcome you again,
Best regards
Giuseppe Tonelli

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364 - 370 of 723 reviews

Reviewed July 17, 2013

Have just returned from 11 nights at the Kristal. Our 3rd visit to Riva and having previously stayed at sister hotel Savoy Palace was a little sceptical of the referemce to gourmet dining. however, we were not disappointed, portions spot on, varied menu for all tastes and quality of food, its presentation and service was outstanding. The Tonneli family do invest highly in their hotels and no expense has been sparred with the decor of rooms, and little touches that added to make this a relaxing and pleasurable stay. When reading reviews about noise levels and poor room insulation - they must have been staying at a different hotel to us as noisy it certainly was not - even with the pianist on the rooftop bar in an evening. For something special,there is no question this is the place to stay in Riva.

Room Tip: Request room on 4th floor for best view
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  • Stayed: July 2013, traveled as a couple
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Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded August 17, 2013

Dear Jane T,
we appreciate your nice comment.Thanks for highlight our gourmet dining and the decor and quiet of the rooms. It's true that we invest highly in our hotels, every comment is for us cause for reflection and for improvement.
We are looking forward to welcome you again.
Giuseppe Tonelli

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Reviewed July 16, 2013

My husband and I have just returned from Hotel Kristal Palace. Everything about the hotel was superb. All the staff were extremely helpful.

We loved it, especially the roof pool.

We hope to return to Riva and the Hotel Kristal Palace will be our first and only choice.

Jim and Adelaide

  • Stayed: July 2013, traveled as a couple
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Thank maryBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded August 17, 2013

Dear Marybelfast,
very kind of you. It's a pleasure to read that you had an amazing holiday.
We are really looking forward to welcome you again.
With best regards
Giuseppe Tonelli

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Reviewed July 14, 2013

Another great holiday with Rivera Travel. Upon arrival we were greeted at the reception by very efficient staff. We were escorted to our room, which was modern, comfortable and clean. Given advise for the operation of the Air-conditioning system, TV and ‘free to use’ Money Safe.

With very comfortable beds and all linen changed daily, there was a good-sized bathroom all with modern facilities. Also included was a mini bar fridge with just enough room for your own drinks and water.

With the hotel situated just off the main road with its rooftop bar and swimming pool. The rooftop bar operates a happy hour for cocktails between 6-7pm, and with plenty of sunbeds and free towels provided the service was excellent.

The dining room was very well appointed with very attentive staff. The food is excellent. Breakfast offers a wide variety of hot and cold choices based on a European continental breakfast.

Evening meals offer a very good choice of food and wine to suit all and start off with ‘complements of the kitchen’ different each night plus your three courses.

Just around the corner from the hotel is a Co-Op store useful for food snacks, water and daily essentials. Lake Garda and Riva’s lovely park walk is just across from the main road and walking into Riva-Del-Garda town takes just 20 minutes at a good pace were there are lovely shops and plenty of bars and restaurants, well worth a look. Staff on reception at the Kristal will provide a map if you ask.

On the whole, the Kristal Palace is a very clean, fully air conditioned modern hotel and offers the very best of service, well worth the money!

  • Stayed: June 2013, traveled as a couple
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1  Thank TravelloveLichfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded August 17, 2013

Dear Jessica T,
I am delighted to hear your kind words and thank you for your lovely review. It makes me extremely proud to read that you found the service excellent and that the staff was friendly.
Looking forward to welcoming you at the Kristal Palace I wish you a lovely day.
Warm regards,
Giuseppe Tonelli

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Reviewed July 12, 2013

My boyfriend and I have just returns from a four night break at the Hotel Kristal and we can't complain about anything.

We stayed on the second floor and had a view of the mountains. The room was gorgeous, spotlessly clean - the maid cleans it once a day in the morning and returns in the evening to close the curtains and turn down the bed.

We stayed on a B and B basis so I can't comment on the evening dinner, however breakfast had a lot of choice. We enjoyed it on the roof terrace the first morning, which was nice, however I would recommend having breakfast in the restaurant as there was a lot more choice food wise.

The pool area was lovely, very peaceful and had an amazing view at the mountains and the lake. Gorgeous!!

Happy hour is 6-7 and a nice way to start the evening. We ate out each night, mainly in the centre of Riva which is a lovely lake side walk, about ten minutes from the hotel.

Torbole is another small town/village which is about a 10-15 minute walk in the opposite direction.

We would stay there again without a doubt, great hotel, friendly staff, great location - we can't possibly fault it.

  • Stayed: July 2013, traveled as a couple
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1  Thank eserra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded August 17, 2013

Dear Eserra,
Thank you so much for your amazing review. I am ecstatic to hear that your stay was perfect and I have already shared your kind words with all the team of the Kristal Palace.
I hope to welcome you back very soon.
Best regards,
Giuseppe Tonelli

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Reviewed July 10, 2013

This is quite a new hotel and has been built and furnished in an elegant, light and modern way with much use of marble in the common areas and bathrooms. The rooms are large, light and bright and have lots of storage space, very comfy large beds and a really nice shower room. The staff here are all very accommodating and the service in the restaurant and standard of room cleanliness are to be highly praised. You are very unlikely to go hungry here; the breakfasts had a huge choice, including cooked and continental choices with fruit, cereals, toast, pastries and even prosecco. Evening meals were 4 courses and of a very high standard. We were on the second floor of six. We did not have a lake view, and I suspect that very few rooms would have one,however we had lovely mountain views and the vistas from floor 6 (the Sky Pool) which can be enjoyed by everyone, are truly magnificent and 360 degrees of lake and beautiful mountains. Low key evening entertainment (piano and other music) is on for, I believe 5 nights each week. This is one hotel we would definitely love to return to.
If you are booking your hotel independently and do not have transfers included be aware that the prices we were quoted, for taxi transfers from the Airport at Verona, were around £325 return. We took the airport shuttle bus to Verona (which runs every 20 minutes and takes about the same journey time) for EUR 6 each, single, then caught the ATV local NO 162 bus service direct to Riva del Garda (about 50 miles I think). It leaves from near the train station that the Airport bus arrives at. The bus was air-conditioned, had plenty of luggage storage room, took a very scenic route all along the western edge of the lake to Riva stopping at lots of resorts and cost about EUR 7 each, single (Bargain!). Local buses are also a great way to get around whilst in Riva. The promenade along the lake in both directions from the hotel is beautiful well maintained and really clean it was a pleasure to walk into Riva or to Torbole. The hotel has bikes which you can borrow free of charge for a few hours so you can cycle along the promenade cycle path to Torbole or Riva easily. Excusions are readily available to Venice, Verona, Milan, the Dolomites with the tour reps.Can't wait to go back

Room Tip: Higher floors would have better views.
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  • Stayed: June 2013, traveled as a couple
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1  Thank PaigntonWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded August 18, 2013

Dear PaigntonWanderer,
Thank you very much for your kind words which mean a lot to us. You show us, that we are on the right way and that we should go on like this.
We hope you will visit us again in the future.
Best regards from Lake Garda
Giuseppe Tonelli

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Reviewed July 8, 2013

We spent 7 days at the Hotel Kristal Palace in Riva Del Garda and had a lovely stay. It's a modern hotel situated off a main road and 15 mins walk into Riva.

The rooms are newly decorated and we were lucky to have 2 balconies. Spacious rooms with a huge, comfortable bed and fantastic shower.

You can take breakfast on the amazing roof overlooking the pool, mountains and lake or in the downstairs dining room. There was always a good choice of food to choose from.

Between 6-7pm, there is a happy hour at the roof-top bar and the cocktails were delicious so we made it our nightly ritual! There is also live music every night at the bar.

Staff were very helpful and friendly and the cleaning staff kept the hotel spotlessly clean.

I can't recommend this hotel enough for it's excellent service, facilities and location.

Room Tip: Try the cocktails during happy hour at the Roof-Top bar!
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  • Stayed: June 2013, traveled as a couple
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Thank Zlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonelliHotels, Proprietario at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded August 18, 2013

Dear Zlani,
thank you very much for your nice review. It was a pleasure to host you and it is a great satisfaction to know that you were fully satisfied.
He hope to see you again very soon.
With best regards
Giuseppe Tonelli

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Additional Information about Hotel Kristal Palace - Tonelli Hotels

Address: Via Confalonieri, 8 | Via Confalonieri, 8, 38066, Riva Del Garda, Italy
Phone Number:
Location: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 62 Hotels in Riva Del Garda
Price Range: $236 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
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