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“Paradise in the Italian lakes region”

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Hotel Kristal Palace - Tonelli Hotels
Ranked #1 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Reviewed September 6, 2012

Stayed at this hotel at the end of August and all the previous reviews in Trip Advisor proved accurate. The hotel is located in a quiet suburb of Riva del Garda and only a 20 minute walk by the lake brings you to the centre and ferry port.
The food at night was exceptional by hotel standards and the availability of breakfast on the roof beside the pool was a bonus - what scenery. All the staff were very professional and well trained in customer service. The accommodation was superb - not surprising with such a new hotel.
Would definitely stay here again - no complaints.

Room Tip: We were upgraded to a 4th floor room and had a lovely view of the mountains at the rear of the hotel...
  • Stayed: August 2012, traveled as a couple
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1  Thank coarmaghayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 1, 2012 via mobile

Hotel was great, rooms were spacious and clean with a lovely bathroom. Short walk along the lake to the centre of Riva. Could only rent 'free' bikes for a minimum of 4 hours and they were not in great condition - brakes/gears needed oiling etc. they were more 'about town' bikes do great if you only wanted to use them to nip into Riva or cycle leisurely down the cycle path along the river but not for proper cycling. The breakfast buffet was ok, lots of choice but felt it lacked a bit of something. Bread was also terrible, which is not what I expected when going to Italy. I expect fresh focaccia and schiacciata but instead got stale white and brown buns-we had to hunt out a bakery in town off via Florida to get some proper Italian bread. Dinners were wry good however, 3 courses with a salad buffet. Food was great, brilliant pasta dishes and the tuna steak was cooked to perfection. Sky pool on 6th floor was great to relax next to although we only did this one afternoon. Good view of the Lake but the pool was freezing.. definite necessity to swim to keep warm!

  • Stayed: August 2012
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Thank marmite-monkey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

We had a great time at this hotel. The room was clean and we'll air conditioned. The shower was excellent.

There was a good selection for breakfast. Evening meals were great but you do need to be a bit adventurous to get the best from the menu. One small gripe is that you can't order a glass of wine with your meal. They will sell a bottle however. I noticed other couples got their wine recorked and we're able to use it over a few nights. It would have been nice if this option had been explained to us earlier in our week. That however is a very minor complaint.

The sky pool bar has a nice pool and the barman Michaelangelo is friendly and is the goto man for any sightseeing tips.

Free bike hire from the hotel was a nice bonus which we made the most of.

There were no surprises when we went to settle our bill and we left veyy content with our week in riva.

Riva is one of the nicest places I have ever been. Beautiful location, beautiful people and great food. Will be back!

  • Stayed: August 2012
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1  Thank bridgegael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

From the moment we arrived till the end of our 12 day stay here it surpassed all expectations . Top marks to all the friendly staff and special mention to the head chef and Marcos the maitre d' who commanded a first class kitchen . This family who run the hotel have many years experience in the area and have all qualities of an international group but make you feel at home in an informal environment. The location is great for everyone's demands including activities on the lake , rock climbing , cycling , boat journeys to other towns or just soaking up the sun by the roof terrace pool admiring the amazing views of Lake Garda . A first class hotel at a reasonable price.

Room Tip: nearly all rooms do not have a lake view , 3 sides of the hotel directly look over a car park , the...
  • Stayed: August 2012, traveled as a couple
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2  Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

We honeymooned there in July 2012, it was perfect! highly recommend it! we will be visiting again, hotel was in a great location and staff were great, particularly loved the rooftop sky bar and pool. breathtaking views!

  • Stayed: July 2012, traveled as a couple
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1  Thank Karen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2012

my husband and myself visited this hotel for our honeymoon on the 21st of july we thought the hotel was stunning it was spotless the staff were brilliant They were all so helpful if you needed anything they were there to help you printing off maps even phoning a local wine store for us to check they were open before we went .the hotel itself is stunning inside is beautifully decorated the cleaner comes to change your towels twice a day and turns down your bed in the evening .The food omg i dont even know where to start you have four courses and it all tastes delicious the desserts are to die for you have a good choice on the menu on one particular day i didnt like anything on the main course on telling the concierge at half an hours notice he said no problem madam and asked the chef to make me up a chicken breast which was made straight away with no fuss, The breakfast was outstanding there was everything you could think of from bucks fizz to latte to plain orange juice you had a choice from a cooked breakfast to pastries fruit to cakes you could eat either in the dinning area or up by the pool with the most amazing view the pool area was so relaxing with the view it was quiet and they even put towels out on the loungers and you could just relax all day, The hotel was situated around the corner from a little supermarket and bars and resturants a stones throw away not that we used the resturants the bus stop is 2 minutes away and the ferry port about a 20 minutes walk and its a lovely walk passing some lovely shops if you fancy a browse ,back at the hotel they would have happy hour from 6-7 the barman michaelangelo what a lovely man really helpful if you wanted any local knowledge hes the man to go to he speaks perfect english and can advise you on anything in the area and on best local wines to take home, and he also makes a mean mojito !!!! we will definitely be returning to lake garda and definitely to this hotel it was outstanding i cant praise it enough myself and my husband cant say a bad word about this hotel its a 5 star hotel for us and more

  • Stayed: July 2012, traveled as a couple
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4  Thank carolinesurridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

Booked with crystal holidays ( part of Thomson's ) very professional and efficient
Hotel : the best I have stayed in , from the staff , always a smile on nothing to much trouble,
The food was sublime, with excellent dishes created by the chief and the team.
Bikes free from the hotel, head off to Torbole ( 10 mins cycle. ) pick up the cycle line
and head off to Arco , lovely town. Riva is a very classy resort, if you like sports cant go wrong,
with Cycling, windsurfing, very clean and the views are to die for

Room Tip: stayed in room 404 , very peaceful
  • Stayed: July 2012, traveled as a couple
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1  Thank stephen corless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kristal Palace - Tonelli Hotels

Address: Via Confalonieri, 8 | Via Confalonieri, 8, 38066, Riva Del Garda, Italy
Phone Number:
Location: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 62 Hotels in Riva Del Garda
Price Range: $211 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
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