This is the worst hotel I have ever stayed at. I unfortunately booked it through Expedia which meant that I had to pay at the time of booking, which I will never do again! I travelled alone and therefore booked a room for one person for one week. I booked the hotel after reading the reviews on Trip Advisor but I think they must refer to a different hotel!
The room was small, dark and gloomy and looked as though it was last decorated in the 1970s. The 70s bathroom had an old stained bath with a temperamental shower inside the bath.
The "safe" was highly visible and appeared to be attached by glue as it definitely was not secured by screws. It was so tiny that I could not fit any valuables in it and nor did I feel that it was secure, so I had to carry my valuables with me.
I had expected at least a balcony and I had requested a sea view at the time of booking. Instead, the window was small and my view was into other people's rooms! It was the most depressing room for a woman on her own, for an entire week!
I spoke to Olga at reception and expressed my displeasure and showed her my email requesting a sea view. Her reply was as I had booked a "single room", they did not come with a sea view!!!! WHY NOT? I thought that was discriminative but offered to pay more for a better room. She said they were fully booked and that was that. I should have been notified by Hotel Select that I was not going to get a sea view or a balcony as numerous emails had been exchanged between myself and the hotel regarding my time of arrival etc. I was never told. I expressed my concerns again later that evening and said I was extremely unhappy. Nothing was done. I was simply stuck in this dark prison cell!
I stayed for one night but could barely sleep due to the paper thin walls. I could hear other people in the room opposite me, people merely chatting in the room above and was awoken by the commencement of cleaning/vacuuming outside my room at 8.30am!
I could not bear to stay for another 6 nights, despite having paid for 7 nights so I left with my luggage on the second day, to find somewhere better, never to return.
I then received an email from Olga asking if anything was wrong......ha ha!
The outcome is, the hotel would not refund any of the 6 nights even though I did not use the room (maybe they rented it out again ha!) and they blamed this on the booking through Expedia and Expedia have blamed Hotel Select for the lack of refund, as it is their policy not to refund!
BEWARE: SAVE YOUR MONEY AND DO NOT STAY HERE!
Oh and the Spa is NOT included! You have to pay for it!
- Official Description (provided by the hotel):
- Staying at the Hotel Select Riccione means sharing a 'wellness experience’, of relaxation and friendly atmosphere where all our staff pampers you and is happy to welcome you.We are a Italy family hotel with many dedicated services for children. Children are happy because they find a great team of animators that involves them during the entire summer in participating in playing games all together in the pool and at the beach, theme parks excursions overseas, and other initiatives like Aquafan club, Oltremare. We are open all year round and if you travel to Italy for working reasons you can find everything you require such as super comfortable beds, free Wi-Fi and a meeting room, very well equipped with assistance in planning out your event. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with ACCOR, Orbitz, Booking.com, Hotels.com, Expedia, Priceline, Cancelon, TripOnline SA, Hotwire, Travelocity, Cheap Tickets and HotelQuickly so you can book your Hotel Select Suites & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Select Hotel Riccione