I agree with a previous review about the hotel being nothing fancy, it isn't. The staff do not acknowledge you when you enter, and you are lucky if they raise their head's when you leave the key at reception when you leave the hotel.
But, to the point of my title... I stayed here in June 2011 for a friends wedding, I booked a room for myself, my friend also booked a room. Unfortunately he could not attend the wedding due to personal reasons. I stayed in my single room, which was adaquate, with two english TV channels and no air con, for four nights. On my second night I was approached by the manager of the hotel, demanding to know why my friend had not kept his booking. I informed her that I did not know, but I would try to contact him. Despite several attempts, I could not contact my friend. I tried to explain this to the hotel manager, and all seemed okay. However, she then demanded to take the details of my credit card under the pretence that this would be charged for my room.
However, on returning back to the UK and receiving my Visa Credit Card statement, it became apparent that the manager of the hotel had obtained my credit card details in order to pay for the room that my friend had not been able to occupy. i contacted the hotel and their reply was that I should obtain the money back from my friend. i explained that he was not a close friend, and that I had no way of contacting him. Regardless of that, i told them that i was under no obligation to pay for a 'no show' of a booking that was not in my name. i have sent over a dozen emails to the hotel, many of which have gone unanswered. i do not understand how any hotel can charge a guest for a room of someonelse!!
My credit card company has not passed their findings of fraudulent activity to the police and they are looking at the possibility of pressing charges against the hotel.
i have been fortunate and obtained a refund, albeit from my credit card company. i would never recommend this hotel to anyone. the hotel itself, the service and the staff are poor. The only thing you are paying for is the location.
Please please please, look elsewhere. I have posted photographic evidence of the FORGED signature the hotel used for my credit card, along with bmy actual signature. I hope this review has proven useful to you all in your choice in Ravello
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- Also Known As:
- Toro Hotel Ravello