This hotel is excellent in almost every way. There are many positives and I will try and cover them all.
The quality of service was flawless. Every member of staff does all they can to ensure you are comfortable and happy at all times. The General Manager Antonio dealt with all my pre holiday enquiries quickly, politely and no request was too big. He ensured I already felt comfortable and excited about the holiday before I even stepped onto the plane.
We were lucky to have great weather and spent a lot of time in the pool area lounging on the recliners. It was here that we were lucky enough to meet Gerardo who looks after the pool area and made this the most relaxing thing we did at the hotel. Without even asking he will come to you with a cool towel, a pillow, a menu and even some small binoculars.. He is friendly, happy to help in any way he can and he excelled at customer service, standing out even in this hotel which has great service throughout.
We visited the hotel bar most nights and the bar staff are fantastic, especially Stefano who makes the best cocktails I have tasted anywhere and who has also mastered the art of unobtrusive yet attentive service.
It is this service element that makes this hotel special. I really cannot say enough good things about it.
The cleaners do a fantastic job and you will not find a cleaner hotel. It is spotless.
The location provides for amazing views. Some rooms have better views than others but this should not be a deterrent as there are enough facilities and grounds within the hotel to ensure you have amazing views any time you like.
Some people say the rooms are too small. I had a king size mountain view and did not find them small at all. I am used to London hotel rooms and these are more than adequate.
As far as negatives go, there are only a couple and only one that really stands out.
COST. This hotel is ridiculously expensive. I do not believe the expense is justified no matter how good it is. I am not rich by any means but even if I was, I would struggle to find it justifiable to myself to pay 18 euros for a cocktail or 5 euros for a glass of diet coke. The cost of this hotel was shocking to me. Breakfast is free and the food is great but if you want it in your room it costs another 24 euros for 2 people. This is immoral as carrying the same breakfast up an extra flight of stairs should not warrant ANY extra charge, let alone the cost of a decent breakfast anywhere else.
The reason the hotel charges what it does is because it can. Ravello is a VERY small place and there simply isnt an alternative to these extortionate prices. We finally found a cheaper pizzeria and ended up visiting three times in 6 days. It was the only way to stay afloat.
A smaller complaint is that the king size bed is two singles pushed together. This irks me at every hotel I have ever been to and I dont see the need for it. Its a cheap way of doing things and this hotel certainly does not need to count the pennies.
All in all this is a great place to visit for a few days. After that it can get boring and the bill will gradually wear thin on you if you dislike the feeling of overspending by perhaps 200%. This is definitely a rich mans town and a rich mans hotel. I am now home and enjoying being able to buy a whole 8 pack of diet cokes for less than a glass cost me last night.
- Official Description (provided by the hotel):
- Palazzo Avino is a stunning five-star deluxe hotel on Italy's famed Amalfi coast. Built in what was once a 12th century private villa for an Italian noble family, it has been rated as one of the world's finest hotels and boasts one-star Michelin dining. Tucked away in the medieval hilltop village of Ravello and perched high on the cliffs, 350 m (1,000 ft) above the sparkling Mediterranean. You can enjoy a candle light dinner served in our awarded Rossellinis restaurant or a delicious casual meal at Caffe dell'Arte or Terrazza Belvedere that during the evening becames Lobster & Martini Bar with more of 80 cocktails Martini. ... more less
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- Also Known As:
- Palazzo Sasso Hotel Ravello
- Palazzo Sasso Ravello