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“Do NOT believe the pictures and do not stay here!” 1 of 5 bubbles
Review of Hotel Villa Fraulo

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Hotel Villa Fraulo
Ranked #12 of 21 Hotels in Ravello
Certificate of Excellence
Brussels
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Do NOT believe the pictures and do not stay here!”
1 of 5 bubbles Reviewed September 16, 2013

This hotel was a terrible dissapointment and one of the worst my husband and I have ever stayed in. The pictures completely mis-represent the reality. There are much better hotels around, with similar views where you'll have a much better time.

First the entire place is dark and empty. Sometimes the lights are out in light fixtures, sometimes they just dont turn on to begin with. Many of the seating and dining areas are dark and uninviting. We never saw the lights on in the areas by the bar or the dining room and no one was ever there. The furniture is old and looks moldy. We just didn't want to sit down.

Moving on to the room, we arrived to find that we did not have a toilet seat on our toilet! Stayed there 4 nights and checked on when it would be replaced daily. We never got one. The mini refrigerator smelled and did not keep anything cold. The bed was covered with a bedspread which looked old and worn, and we removed it immediately. The only nice things were the bathroom, which was large and had a nice shower, and the balcony, which gave us a lovely view of the sea and towns below.

The pool and 'sauna' are completely misrepresented. The pool is narrow with a grate that prevents you from looking over the edge. It is rusting on the bottom. Although I selected this hotel partly for the pool, we actively avoided getting in. The sauna, is a dark room, with a small pool filled with cold water, which flows out into the pool. Also not inviting at all. The only thing about the outdoor terrace that was nice was the view, which like the balconies, overlooks the sea and towns below. However, the loungers on the patio were uncomfortable, the towels old, and the marble fountain never functioned.

Although the hotel offers a breakfast buffet, the eggs were completely unappetizing, and the deli bar constantly running out. We arrived one morning half an hour before breakfast was to end and found almost everything empty. We had to seek someone out and ask for more food to be brought out, but it was not offered. One morning we simply elected to go into the Ravello main square to get breakfast, and had a great omelette and croissant, and far better coffee there.

Lastly the staff was completely unhelpful and generally ignorant. The last night we were there we asked about the ferry schedule, to which one of the hotel employees gave us a schedule from a ferry company that had not been operating in TWO years. Had we followed his advice we would have missed our flight. Every time I called the front desk from the room they seemed absolutely clueless.

Overall, even though we stayed here for a full 4 days, we avoided being in the hotel as much as possible. Trust me, stay somewhere else!

Room Tip: Higher floors over a better view of the sea.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Katrina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillaFraulo, Proprietario at Hotel Villa Fraulo, responded to this review, September 27, 2013
Cara Signora
Gent.mi lords
For a hotel entrepreneur is always a good thing to have constructive criticism in order to improve and provide better service.
But when criticism go beyond good taste and good manners is right to respond in kind, especially when this is the only one, so brutal and free.
It's fair to say that the staff was not up but it is rude to say that the peasants are not like the decor but can say that the same is old and moldy when's hotel is only open for two years seems so much lie .
In any case, expect to Villa Fraulo to prove to you and to all who will ilpiacere of opsitare that the photos are not accurate ... in fact the reality is much much better ..... !
Best wishes and see you soon
F.lli Di Lieto
The owners
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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406 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
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Brea, California
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

We stayed one night in Ravello and were very happy with the Hotel Villa Fraulo. Our parents stayed next door in a five-star hotel, but we thought our four-star hotel was better. A highlight was the infinity pool that looks out at the view 1500 feet above the Mediterranean. My wife loves pools and she was absolutely delighted with this one. The bathroom in our room was very deluxe with a bathtub and a separate shower with a deluge shower head. Our room had a balcony looking east and I watched the sunrise over the mountain top from there. The breakfast was delicious, with many sweet pastry options. The decor was very rich feeling. The property is just a few hundred yards walk to the center of town.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ScottM92821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
192 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed September 14, 2013

We had a suite at the hotel and it was very big And deluxe with two separate rooms with decks outside each room. We had trouble with the fridge in the room that was not working. A day later they changed it for another fridge but it did not seem to make any difference and would not make anything cold. The breakfast was very good but nearly all the seats on the deck are in the sun. Location was very central to the town square

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WildcatNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leawood, Kansas
Level Contributor
302 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 bubbles Reviewed September 13, 2013

Stayed here three nights while touring in the Amalfi Coast. The location is just about perfect, the breakfast was very good, the views spectacular and the service from the sixth floor restaurant was exceptional. However, there were some significant downsides to our stay. Our standard room on second floor ($300+ per night) had an intermittant sewer odor emanating from the bathroom that despite two calls, the hotel could not eradicate. Our room was very small even by Italy standards and the bathroom tiny. We heard road noise until about 11 pm each night and worse, we could hear our neighbor's conversation when they were in the bathroom. The hotel wi-fi was down for two of the three days we were staying. Our towels were not changed during our visit. The front desk service ranged from indifference to arrogance. Location is not everything and I believe you can do better for the price while in Ravello.

Room Tip: Find a more reasonable hotel
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  • Stayed September 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank kstraveler81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed September 13, 2013

We were disappointed in our stay at Hotel Villa Fraulo (though we were not disappointed in the town of Ravello). We visited Ravello as part of our honeymoon trip to Italy. Unfortunately, this hotel ended up being our least favorite visited. When we were initially taken to our room, there was a pervasive smell of stale cigarette smoke. The staff member insisted that smoking was not permitted in the hotel. I suggested changing rooms but was informed that the only other room available did not have a balcony (as ours did). Even after the smoke smell dissipated, there remained a stale and stuffy smell in our room, even with the sliding glass door open. The room itself was very, very small. It was the smallest of all of the hotel rooms we stayed in during our trip. There also appeared to be some mildew or mold in the shower. Breakfast was okay, though the offerings were decidedly less diverse than offered elsewhere on our trip.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sydney_KC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
201 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

I've just returned from two nights at Villa Fraulo and am happy to say that we really enjoyed our stay. The hotel is in a good location. It's just a few minutes walk from the main square but feel secluded and private. The views are breath-taking from the main terrace and pool, though you should note that pool is small and really just for taking a cool down dip in rather than any swimming.

My only complaint would be that the staff seemed a little over worked at breakfast and it took quite a while to get a clear table and then some coffee. Perhaps something management might like to look at in very busy periods (we were informed that the hotel was fully booked).

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank vedev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 1, 2013

My wife had booked this Hotel for a long weekend celebration of my 40th birthday and while we had not been to the Amalfi coast before we certainly had high expectations of what awaited us. As someone who has never commented on Trip Advisor before and has a somewhat cynical view of the "professional reviewers" that you seem to get on this site, I still felt moved to say what a wonderful Hotel this is. We were lucky enough to have a suite which was one of the most beautiful rooms we have ever stayed in; expansive, clean, modern with a huge bathroom, king size bed, walk-in wardrobe and double balcony with the most incredible views of the coast below. The staff are all very friendly, professional and nothing is too much trouble, even when we wanted another cocktail in the small hours!! The food is lovely and very reasonably priced when compared with some of the 5 star hotels nearby - some of which we ate in and failed in comparison. Villa Fraulo is a must for anyone who wants the Ravello experience but doesn't want to pay the exorbitant prices charged by some of the more "established" hotels, and they are just up the road, try them, we did and were somewhat smug we were staying where we were!! Will definitely be back.

Room Tip: You want the 5th or the 8th floor as that's where the suites are, try for an upgrade as the staf...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shelley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Fraulo

Property: Hotel Villa Fraulo
Address: Via San Giovanni del Toro 18, 84010 Ravello, Italy
Location: Italy > Campania > Amalfi Coast > Ravello
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 21 Hotels in Ravello
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Villa Fraulo 4*
Number of rooms: 25
Official Description (provided by the hotel):
Once the residence of the noble family Cortese, Hotel Villa Fraulo retains the historic atmosphere of aristocratic "buen retire", renewing the tradition and irresistible charm of the house. The medieval Villa has been refurbished several times during the centuries but its original splendor and charm have been preserved. Today you may admire a perfect symbiosis of the ancient vaults and the extraordinary marbles that meet today's modern conveniences and luxury. Fraulo Villa is a short walk from the heart of Ravello, from the Cathedral and is opposite the Town Hall. All our bedrooms and suites feature the latest in-room technology along with individually controlled air conditioning, minibar, wi-fi fast internet, hi-tech television, valet and laundry service, 24 hour room service, swimming pool and Spa Solarium & Wellness centre with several treatments at your disposal. In addition, all rooms are facing the sea and enjoy an incomparable view with privacy. In the restaurant, illuminated by warm and soft lights, decorated with recognized taste, where elegance and sophistication come together in a perfect idyll, and just sit is in itself an emotion. Emotion that is amplified when you taste the dishes, lovingly prepared by chef Gino, for which the kitchen and the food are food and emotion at the same time, sociability and communication. The restaurant has an indoor dining room, where stands the fireplace, extends into the porch located on the beautiful terrace, overlooking the incomparable view of our unique and unrepeatable Amalfi Coast. Guests appreciate the exciting view from the terrace above the sea and the tranquility that reigns sit in the shade of the umbrellas and the staff always helpful and professional. ... more   less 
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