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“worst 4 star hotel ever”
Review of Art Hotel Milano

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Art Hotel Milano
Ranked #3 of 18 Hotels in Prato
Cork, Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“worst 4 star hotel ever”
Reviewed June 16, 2012

Location is good, quit close to train station. The reception staffs were not friendly, and cannot understand English very well. I asked him if there was free breakfast, but he asked me if I needed breakfast right now (it was evening then.). After that, I repeated my question, he answered "Of course." Finally, when we checked out, they charged us 8 euro per person for each breakfast.
The room condition was even not better than 2 star B & B, and the size of the room was too small.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank AoifeAda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArtMuseoPrato, Manager at Art Hotel Milano, responded to this review, June 20, 2012
Dear Guest,

We are really astonished for what you have reported in your comment, reviews of our staff are usually very positive and gratifying.
Many of our Clients are foreigner and we all can understand and speak english fluently, so probably it has been an unpleasant misunderstanding for which we are deeply sorry.

Hoping you will give us another chance to host you, we send our best regards.

Paolo Mazzoni - Direttore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
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English first
Houston, Texas
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 12, 2012

This hotel is located at walking distance from the rail station and old downtown. I stayed there to use as a hub to visit Florence and Siena.

  • Stayed August 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Nandao09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArtMuseoPrato, Manager at Art Hotel Milano, responded to this review, April 18, 2012
Dear Guest,
Thank you for your comment on tripadvisor, we just would have appreciate more details regarding your assertion " people not friendly", because without clarifying what has happened exactly, we can not understand, also because usually our Staff, as you can see in the other reviews, is always esteemed.
Best regards
Paolo Mazzoni - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed November 16, 2011

We were travelling by car in Italy and decided to stay outside of Florence instead of dealing with parking. The Art Milano Hotel had easy street parking and was a few blocks from the train taking us to Florence. The hotel itself was fine with a clean lobby and a clean room, nice balcony that had a nice view of the river that ran by the hotel. The breakfast was fine--all the usual hot and cold items on the buffet. The only thing is the room was not warmly decorated--kind of institutional as though I was having a meal in a hospital cafeteria. Front desk was fine although we tried to negotiate a better price and they wouldnt budge on price. Sent us to an amazing restaurant for dinner which we returned to the following night it was so good. Also, the trains to Florence were frequent and we did get to downtown Florence in just 20 minutes.

  • Stayed October 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank HappiTravelerChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago, il, us
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 15, 2011

Ok...the front desk and staff were so nice but this place was so depressingly bad. It smelled, the blanket and pillows were older than I am and the carpet stained. Just drive through.

  • Stayed October 2011, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank donnafil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArtMuseoPrato, Manager at Art Hotel Milano, responded to this review, October 18, 2011
Dear Guest,
We are deeply sorry and astonished to realize you have a so bad opinion regarding our hotel, even because, as you can see in other reviews, fortunately, it is not the general opinion!

Allow us to disappoint: our hotel do not bad smell, our blanket and pillows are not brand-new, but certainly not old and we change linen every day!

We are really sorry you did not like our hotel and that probably you won't come back, we however cheer up, seen that we have a very significant number of regular Guests, which come back many times in a month for business to our hotel and enjoy their stay!

Best regards
Paolo Mazzoni - General Manager
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New Delhi, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2011

Very nicely decorated hotel, Like a museum, Fine italian furinture in the room, Breakfast is nothing great, Washrooms are small, But slightly overpriced than the hotels in the area.
recomended if you get a better deal on web...

  • Stayed October 2010, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank hemant74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArtMuseoPrato, Manager at Art Hotel Milano, responded to this review, March 11, 2011
Dear Client,

Thank you for your review, we really appreciate your comment and we hope you will be soon again our Guest.
Best regards
Paolo Mazzoni - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 9, 2010

Wonderful service, staff, and food! The shower is a bit small though (appox. 2.5ft by 2.5ft). Despite that, I would HIGHLY recommend this hotel

  • Stayed October 2010, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarlemTraveLer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coolum Beach, Australia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 3, 2010

The bed in our room was broken when we checked in, and the staff were initally unwilling to do anything about it, until we attempted to locate another hotel to move to. They eventually replace the matresses with brand new ones and it was comfortable and large. The hotel is generally outdated and run-down. Our room had multiple marks on the walls, cigarette burns in the carpet (in a non-smoking room), rotting wood in the bathroom, and the shower was only functional as a hand-held device.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wonky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArtMuseoPrato, Direttore at Art Hotel Milano, responded to this review, November 9, 2010
Dear Sirs,

We have been really surprised reading your post; we remember the problem you had with the room we initially gave you, but our staff was very helpful solving immediately the problem with the bed putting brand new mattresses in your room and after this you seemed to be satisfied and you didn't make other claims to us.
We are deeply sorry that your stay in our hotel has not been as you imagined, but we really hope you will give us the possibility to host you again to try to change your opinion.
Best regards
Paolo Mazzoni - Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Art Hotel Milano

Property: Art Hotel Milano
Address: Via Tiziano 15, 59100, Prato, Italy
Phone Number:
Location: Italy > Tuscany > Province of Prato > Prato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#2 Luxury Hotel in Prato
Price Range (Based on Average Rates): $
Hotel Class:4 star — Art Hotel Milano 4*
Number of rooms: 70
Official Description (provided by the hotel):
Art Hotel Milano is the central core of the philosophy of ART HOTEL GROUP, in which modern art is the star of a new concept of hospitality. A hotel in the very heart of the city of Prato , located near the medieval walls , a few steps from the Castle of Emperor Frederick II , the charming Textile Museum and Monash University.Visitando from international common spaces, from the lobby to the reception and bar you feel the philosophy of delight and please the guests , as in a private home. Art Hotel Milano becomes the place where you can rediscover the pleasure of hospitality and culture of the area. The hotel regularly hosts exhibitions by local artists and is home to initiatives related to the culture of citta.ART HOTEL MILAN, BUSINESSMAN AND STAY NICE WEEK END HOTEL FACILITIES : Free wi-fi connection in all hotel, Bar, Meeting Room , Gym, Garage , Pet of small size. ... more   less 
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Also Known As:
Hotel Art Milano

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