We booked 2 suites in this horrible hotel , we paid and we got confirmation. BUT after we came a long way from Rome , we discoverd that the Receptionist gave our suite to another person !!! We were 5 people with a 6 years old kid ..They were careless saying they simply did a mistake ! The receptionist was very rude , impolite , careless . She showed us a small room smells humidity and barely with a small window. We insisted that she find us another solution or another hotel in Positano since it is their mistake . Her Boss was hiding in his office and the receptionist was very very impolite ! I told her that I’m going to take her photo to write a complaint to the owner , so she hits my hand and dropped my phone !! I have it on video ...We called the police , 5 policemen came and apologized to us and stayed 2 hours forcing her to find us another hotel but all hotels were booked and didn’t accept a kid . We ended up leaving to Sorrento after 5 hours waiting in the lobby without even water for my kid.
The first thing I’m doing tomorrow is calling my lawyer ...
DONT BOOK IN THIS HOTEL!!!More
- Free Wifi
- Breakfast included