Our experience at Palazzo Marzoli… well, where do we even start

My girlfriend and I planned a week long trip to the Amalfi Coast and found this hotel to be a little expensive, but since we were booking it just two months before, there weren’t many good options available. So, this why we went with Palazo Marzoli in the first place.

We got to the hotel super excited since the views on the way there really were breathtaking. As we arrived, we were greeted by the owner of the hotel (an elderly woman) and her helper. Both did not speak English (orSpanish) just Italian. A second woman soon came along and took us upstairs to our room. The room we were assigned looked confortable, it was very spacious, and had an amazing view. She took us around the room (which was to our surprise larger than we imagined) and soon left.

About half an hour in, we got a call from the front desk, telling us we were given the room as an “upgrade” and that the following day we had to change to the room we paid for. That right there, was a real pain, since we preferred to be in our assigned room instead of moving the next day (of course they didn’t have our room available, which is why they told us we had gotten an “upgrade”).

So, the next day we moved, to a much, much smaller room, with the same view.

Before I start with the negatives, the hotel is very clean… which for us, is a vital aspect when we are traveling abroad.

Ok… so what did we think about our 5 day stay at Palazzo Marzoli?

1. The hotel is more like a three star hotel, and the word “Resort” doesn’t really go with what they offer to their guests.
2. It is very, very much overpriced.
3. Breakfast is horrible, they offer pastries, yogurt, juice and coffee delivered to the room every morning. The whole tray is just wrong… but the coffee, the coffee was the worst. It really tasted so bad that we had to go buy coffee elsewhere every morning.
4. They charged 10 Euros per device a day for Internet… I think this is pretty self-explanatory. Expensive and ridiculous.
5. Not to mention the price for parking… 25 Euros a day… crazy.
6. Next up…our bathroom… we had many issues here. First, it smelled really bad all the time (as if there was something in thesewer). The hairdryer, which was from the 90’s… was cold air only, and when asked what was wrong with it… we got a long explanation about how in Italy the law for hairdryers was that they couldn’t be hot… because it was a hazard for kids. (hmm?)
7. The staff is not friendly at all, not to mention that only one of them speaks English. They don’t even try to make an effort in smiling or even asking if everything is ok or if we need something. Nope, that was not happening.
8. The AC turned off during the night… we have no idea why… it just did.
9. Last but not least.. checkout. The night bellman had to literally wake the owner up for her to check us out… besides the fact that she didn’t speak or even understand English… she didn’t know how to use the POS machine. Every time she tried to make the transaction… she was so slow, that it restarted over and over again. After many tries, and a lot of time wasted (20+ minutes)… she finally did it and most importantly, we finally got to leave this place!

In conclusion, we would not recommend this hotel! There are much better locations, prices and people in town than Palazzo Marzoli!

They are so bad at customer service, that I’m sure they will respond this review and deny all these statements as they did many other ones!

We booked a "suite" for just one night, as we had to leave our other hotel in Positano due to prior bookings. The advertisements made it seem as thought the hotel was within easy access to the center of town, and that it featured a spa. While there is a friendly shuttle that goes down to town three or four times per day, you cannot feasibly walk to town, or even see it from this location. There is no spa, but evidently they can have someone come to give you a massage.
Our room was quite expensive and had it's own hot tub. The inside of the hot tub was coated with a very smelly grit. I have yet to get this smell out of my swimsuit.
Staff was not unfriendly, but they were not particularly warm or helpful. They were nice, but my other experiences in Italy were so much more intimate that this place felt impersonal. The location way up the long hill was a surprise and I felt kind of trapped; I wanted to be able to walk up and down to town at will and you really can't do that from here.
You do get road noise, but it isn't awful.
The décor was pretty nice, and the room was quite comfortable. But all in all, I don't think it was anywhere nearly worth the price.