We originally booked a two week stay at the hotel, looking forward to a relaxing holiday at a 5-star resort. The hotel is beautifully set in the hills surrounding Porto Cervo, and has great swimming pool facilities and a small beach only a 5 minute walk away. The breakfast buffet is very good, and the waiters friendly. That is pretty much where our positive experience ended.
The rooms of the hotel are very small, we could hardly fit our baby's pram next to our bed for him to sleep in. The balcony was also small, and had very uncomfortable chairs (I did see that some of the other rooms had better outdoor furniture). The decor of the room was old fashioned, and the bed was the most uncomfortable bed I have ever slept in. We let the reception staff know that we wanted a top mattress for the bed, but even if they assured us it would be fixed that never happened.
Food at the hotel was OK, but horribly over priced. A regular club sandwich at the beach bar will cost you 22 euros, lunch and supper at the restaurants were also very expensive, and not corresponding with the quality of the food served.
The service we received from reception staff was very varied, a couple of the guys were friendly and helpful in recommending restaurants and other things, but most of them were not very helpful or friendly at all. An incident made us have to talk to the manager on duty on the day we checked out, and I have to say I have never met a less customer-oriented person at a hotel anywhere! We have tried to contact the hotel and the iti-hotels chain on numerous occations after leaving, but have not received replies to any e-mails or been able to contact them on the phone.
All in all I would say that even if this hotel is set in stunning surroundings and has nice swimming pool facilities it comes nowhere near being a 5-star resort. There are many hotels in the area that are nicer (with equally great views), and (at least when I checked) more reasonably priced. The horrendous service we received from some of the reception staff and the manager does not belong in hospitality anywhere.
I would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- The rooms, equipped with the latest technologies, are designed to meet any need or wish.The Hotel features 102 guest rooms & suites, two restaurants, three bars, five swimming pools, conference rooms, business centre, fitness centre, Wellness & Beauty centre, private helicopter pad, independent car parks. The rooms, most with a sea view, have spacious verandas overlooking the Pevero Gulf.The rooms, most with a sea view, have spacious verandas overlooking the Pevero Gulf. All the rooms feature a private bathroom with bath or shower, direct telephone line (including in the bathroom), satellite TV, pay-per-view cable TV service and wire radio (including in the bathroom), mini bar, lockbox, internet connection, hair dryer, air conditioning, veranda or terrace. Room categories: • Classic room: double room, veranda • Superior Room: double room with a sea view, veranda • Deluxe room: double room with a sea view, sun beds on the terrace • Executive Suite: double room, living room, sea view, sun beds on the terrace • Royal Suite: double room, living room, sea view, jacuzzi pool and sun beds on the terrace • Presidential Suite: double room, living room, dining room with bar area, sea view, jacuzzi pool and sun beds on the terrace. ... more less
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- Also Known As:
- Hotel Colonna Pevero
- Colonna Pevero Hotel Porto Cervo, Sardinia