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“Excellent hotel, outstanding staff”
Review of Hotel Genziana

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Hotel Genziana
Ranked #9 of 46 Hotels in Ortisei
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent hotel, outstanding staff”
Reviewed February 22, 2010

The rooms at Genziana are generally very fine and comfortable, refurbished to a modern standard and considerably spacious, whether it is a two room family suite, a standard double or even a single. The sizeable downstairs hall also provides plenty of seating space and a wireless internet coverage.

Their wonderful restaurant offers a very broad selection of different dishes every dinner and an excellent wine list, containing many fine examples of both entry level and some very upscale wines from the owner’s collection. The self-service salad bar provides a selection of 20-30 different starters, while the various meals from the several course main menu are prepared to a very high standard, often with a gourmet take. Every night there is plenty to choose from regardless of one’s personal tastes.

The owner family and all the staff are extremely approachable, providing for a splendid friendly atmosphere. The brilliant dining hall manager and his sense of humour and vocal abilities were especially memorable.

Genziana is conveniently positioned right on the main street of central Ortisei in the shopping and café district. The main ski lift is just around the corner, only a couple of minutes walk away.

Hotel services include a spa and wellness centre and a fairly substantial swimming pool for a mountain resort.

Overall, Genziana is great in all respects. Would certainly recommend it for an enjoyable ski vacation.

  • Stayed December 2008, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank constantino3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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240 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
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English first
Chicago, Illinois
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 11, 2009

This was the 4th time that my wife and I have stayed at the Hotel Genziana. This time we stayed for 3 nights. Our family group consisted of 11 individuals which included 4 teenagers. We had a wonderful time- even the teenagers! The rooms were great- spotless and large. We took 1/2 board and the dinners were magnificent. Even a picky 16 year old girl found plenty of food to eat. The food at breakfast and dinner was fresh and well cooked. The dinners had selections that I never expected, and I would consider the dinners gourmet.
Nine members of our family also took advantage two of the hotel’s complimentary guided hikes. Lukas, the hotels guide, took us to places that we would have been afraid to venture on our own. Lukas knows the trails of the Val Gardena very well and is an extremely nice, entertaining gentleman. While we hiked one of the ladies of the group and the 16 year took advantage of the hotels beautiful spa.
My family and I have never encountered a friendlier hotel staff from the Bernardy family that owns the hotel, to Franco who runs the dining room, to restaurant staff and room staff. My wife and I are looking forward to returning to the Genziana for an entire week the next time so that we can experience the entire hotel and Ortisei have to offer that you cannot experience in just three nights.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Fastest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 21, 2008

My wife and I spent 3 days at Hotel Genziana and it's alway funny how websites looks so good and when you get to the hotel, its a little let down. First, it has a perfect location in the center of town. Very convenient to shops, lifts, etc. The room was "ok". Although, I was suprised that there was not a single picture or decoration on any wall...Indoor pool and spa was nice I must say. Now, we paid "extra" for the 6 coarse meal and they put us in the back, in a room that only had 4 tables. The big dining area was full, but are table was in the back (with the family with a baby and a family with 2 son's in wheelchairs). Maybe because we were Americans...LOL. We found out the next morning at breakfast that you can not sit anywhere to eat, you have to go to your table for each meal. The heck with that and the amount we paid! So, next two nights we ate out at different local pizzia resturant. I must say, pizzia and other items was Great. This is the part of a vacation you have to experience. Not stuck in the hotel eating hotel prepared food. Next visit- diff hotel.

  • Stayed July 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank MikeVicAlabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hn64, Proprietario at Hotel Genziana, responded to this review, February 7, 2012
Dear MikeVicAlabama,

we are sorry your stay with us was not what you expected.
As you said the hotel was full and as there were no departures during your stay, we had no chance to change your table. Most of the guests appreciate to have the same table for breakfast and dinner.
You won''t believe but the room on the back you mentioned is the most requested room in our restaurant.
We do not know what you mean with "hotel prepared food" as we prepare every single dish for every single guests and we really try very hard. It is a pity that you tried our cuisine only the first evening.
Just one last question: where in your opinion should parents with 2 sons in wheelchairs spend their holiday ?
The owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 22, 2008

Hotel Genziana offers superb quality of comfort, courtesy, friendliness, professionalism, as well as excellent cuisine. It is located in the centre of this delightful little town, yet rooms are quiet. Swimming pool and spa facilities are well designed. Ortesei offers many oportunities for walkers of all ages and abilities and is highly recommended as a good resort from which to explore the stunning Dolomites.

  • Liked — Quality of staff and food
  • Disliked — Nothing
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank oldwalkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 2, 2008

We had a great stay at this family run hotel over the Christmas period. The food was outstanding and plentiful and the staff extremely friendly and helpful. It is situated in the middle of Ortisei so ideally located for ski lifts, and the ski bus serving the val gardena valley departs from the square opposite the hotel.
The spa and pool area were very welcome at the end of a hard day on the piste! Would definitely return there.

Stayed December 2007
Helpful?
4 Thank frinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 11, 2006

Hotel Genziana was an amazing hotel with fabulous views, rooms, food, and staff! My husband and I went to Ortisei in early October. We had a beautiful room with gorgeous wood paneling and a great balcony that overlooked the town. Huge bathroom with separate toilet/bidet area. Wonderfully comfortable bed! Our stay included parking in their garage, breakfast and dinner! Breakfast was great and the wait staff was so nice! Dinner was beyond compare! 6 course meal with all sorts of choices! I had Osso Buco, while my husband had roast duck...amazing!
Friendly, caring staff! Beautiful pool and spa area. Enjoyed a mud bath in their spa and met the nicest lady.
Would definitly go back to Hotel Geniziana and would reccomend to anyone!!

  • Liked — Great courtious staff and the great food!
  • Disliked — nothing!
  • Tips/Secrets — Stay at this hotel, you won't be sorry!
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank mbpeik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 21, 2006

My husband and I stayed in this hotel for a ski vacation Mid-March. We had a superior room with a balcony facing the Sella massif. The room was larger than many rooms we've stayed in while in Europe. It had a sitting area much like a small suite. The room was modern with light colored wood and lots of storage space for all our ski paraphenalia. And if the room wasn't enough, the food certainly put it over the top. We had breakfast and dinner most days. The dinners were outstanding, both in preparation and presentation. The combination of Italian and Austrian influences make for fine meals. Service was also excellent. We felt well looked after by the staff.
Oh, and don't miss a cappucino and a piece of apple strudel at the end of your ski day in the lounge or outside in the cafe if the sun is shining. I've never had better apple strudel.
This hotel is in the center of town just steps away from the new escalator/moving sidewalk system to the lifts. The location is great for skiers. Finally,the hotel has a lovely underground pool with a skylight and spa services.

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Genziana

Property: Hotel Genziana
Address: Via Rezia 111, 39046 Ortisei, Italy
Location: Italy > Trentino-Alto Adige > Province of South Tyrol > Val Gardena > Ortisei
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Ortisei
#9 Family Hotel in Ortisei
#9 Spa Hotel in Ortisei
#15 Romantic Hotel in Ortisei
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Genziana 4*
Number of rooms: 54
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Also Known As:
Genziana Hotel Ortisei
Hotel Genziana Ortisei, Italy - Val Gardena

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