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Alpenheim
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Hotel Rodes(Ortisei)
$155
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Reviewed January 5, 2008

My husband and I just returned from an 11 day stay through Christmas and New Years at the Hotel Alpenheim. Our 'superior' room on the second floor was lovely and comfortable. (We did only have a bath, rather than a shower, something to ask about when booking.) The hotel staff was professional, efficient and provided all information needed in English. Upon arrival we received a pamphlet explaining the hotel services, meal times, and activities in the surrounding towns for the week ahead. We subscribed to the 'half board' option and found the breakfast selections abundant and the evening meals and 3 'gala' dinners delicious and quite varied in selection. The owner's knowledge of wine and the well-stocked wine cellar only added to our overall enjoyable, relaxing stay. This being our first visit to the Dolomites we found Ortesei and the surrounding mountain slopes and activities a fantastic vacation location for couples and families with many activities for all ages and energy levels (downhill and cross country skiing, nordic walking, sledding, sleigh rides, horseback riding, swimming at the indoor pool, shopping, great eating, spa-ing).
Hotel Alpenheim provides a pass to use the indoor pool in town.
Hotel Alpenheim is located about 15 minutes walk from the center of Ortesei along an easily accessible path. For skiing, there is a ski bus stop about 50 meters from the hotel and the buses run at a frequency of 15 minutes or less.

Stayed: December 2007
Thank USExpat23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2005

My husband and I were very excited about our stay in Ortisei-St.Ulrich in August 2005. It was to be the final leg of a two-week trip in the beautiful Trentino-Alto Adige region, celebrating our first wedding anniversary.

Ortisei itself is a cute enough little town with plenty of fresh air, walking trails, surrounded by lush green fields (some of which become ski runs in winter), peek-a-boo views of the Dolomite mountains and pretty flower boxes. There is a little town center with a church, souvenir shops, boutiques and restaurants, bakeries, pizzerias. It is typical of the area - predominantly a skier's haven - but because region enjoys two high -seasons, it is also a beacon for hikers and climbers.

Dozens of hotels, pensions, garni and quaint B&B's line the streets and dot the hillsides everywhere. German is the primary language, Italian secondary, and many people speak a little English. My husband and I speak both Italian and English, so we did not have any language difficulty.

Ortisei-St. Ulrich It is situated in Val Gardena, which includes other ski resort/spa- type towns such as S. Cristina and Selva Gardena. Val Gardena seems a little more low-key and less pretentious than other more well-known ski resort areas in the Dolomites. but also has less dramatic mountain vistas.

From Val Gardena, you can drive to Passo Sella (awesome) or across Passo (mountain pass) Gardena .....to ski/spa towns in Alta Badia (look up Corvara in Badia...lovely) these are windy mountain roads... but well worth the white knuckles for 360-degree views of the Dolomites and excellent walking trails -- just magnificent. Glaciers, grazing mountain cows, green meadows with wildflowers, jagged peaks, FRESH AIR...and almost all the passes have a restaurant or two with decent food and hot chocolate, cappuccino and don't miss the apple struedel!

Now about the hotel…..We booked Hotel Alpenheim through a popular website featured on trip advisor (which we have used many times and have always been very satisfied). The hotel is very pretty and is situated on a narrow street outside of town (where there are many other hotels, B&B's, etc.) upon a hill overlooking the valley. There is a wide passaggiata (walking trail) that takes you from the hotel into town, about a 20-30 minute stroll. Along the way there are a couple of little playgrounds for children. The Alpenheim has a four-star rating. It is very clean with well-manicured grounds, and (we believe) has some nice amenities like a Turkish bath, saunas, indoor pool, massages, pedicures, etc......

Our reservation was for 4 nights in a 'comfort' double room, which is their lower- priced room. We paid $166 Euro per night which included buffet breakfast. (Half board which includes dinner and breakfast was available, but we wanted B&B only) We required a hotel that allowed pets (we have two small dogs), so we accepted the fact that they may not want pets in their superior rooms. We usually spend most of our time away from our hotel, but are the type of travelers who enjoy coming back from sightseeing to relax and hangout in comfort.

When we arrived to the hotel we were checked in efficiently enough by the owner but without any warmth or friendliness one would expect from the proprietor of a small family-run hotel. We were not given any information about breakfast times, amenities, services, the town, extras.....but we were offered a porter to help with the bags.

When we got to our room (number 111) we were so shocked at the size. It was the smallest hotel bedroom I have ever seen, and I've stayed in many many hotels, particularly in Italy and other parts of Europe. Our reservation confirmation stated we would be changing rooms the next night, so we decided to be patient and stay the one night in the microscopic room. We tried to inquire later that afternoon, but the man (the father or father-in-law we believe) at the front desk was unable to help us directly (we’d have to wait for the secretary)
Back to the room…..The bedroom part had been updated in the last couple of years, with wood moldings and accents... There were two down-style comforters too big for the bed so they overlapped each other and only two pillows. The bed was positioned diagonally in the room in order to be able to fit it in. I literally had to walk side-ways around it (the bed) to get to the bathroom. My husband could not lie down with his hands behind his head as the wall impeded his elbow from extending!! There was NO WHERE to put anything away, down, no place to get dressed, change, or put on make-up. The room measured maybe 3 X 3 meters or about 9 x 9 feet. (I might be being too generous) There was only one bed lamp on the small built-in wedge which served also as a 'headboard' and a small triangle piece of wood that served as a 'desk' in the opposite corner, and another small wood wedge above that with a 13” TV. We agreed that this must have been a single room before that they ‘upgraded’ to a double.

There was a little square window and the curtain was torn, which in itself was rather depressing. There was a closet in the entryway for hanging clothes, some small shelves and a safe. No extra bed pillows! There were three hooks in the hall for hanging clothes/jackets, but one was broken. One day we came back and the broken hook was gone but was never replaced.
The older gentleman we’d spoken to the first day walked into the room one morning without knocking…at least I was dressed! Never found out why he'd come in the room though.

The bathroom had not been updated. Stale 1980’s brown floor tile (chipped and worn in places) and peach floral wall tile. It was clean enough and decent in size in comparison with the bedroom. There was a bathtub with a hand-held shower fixture, but was the old European type with no shower curtain and a slippery bathtub and a drain in the floor….water goes everywhere….brrrrrr! There was a small pedestal sink with a small narrow shelf, a toilet and a bidet. Towels were decent size.
Over the sink was a small old mirror with the silver backing peeling off in places and a bare VERY DIM fluorescent tube light bulb over the mirror. Useless for shaving or putting on makeup. There was a small window with texturing for ‘privacy’ and a sad 1970’s-looking lime green swirl pattern curtain.

The location of the room made the claustrophobia factor multiply by 10. While the hotel is nicely situated high on a hill overlooking Ortisei-St. Ulrich , with mountain and green pasture views, room 111 is on the back of the hotel, literally ON the street, DIRECTLY over the kitchen delivery entrance (and the trucks make early morning deliveries every day, leaving the diesel engines idling 3 feet from the window) …… The room faces the bottom of a sloped property, at a distance equal to the width of the small lane, giving it an even more closed-in feeling. People walking by can look directly into the room…rather a ‘fishbowl’ effect …forget about opening the bathroom window for much-needed light!! …..…. The kitchen staff and serving staff were very efficient and friendly but were also busily clanking pots and pans and plates and cutlery at early hours preparing for the 7:30 am breakfast, and it went on again in the afternoon preparing for the dinner and then the evening cleanup and preparations for the next day.
The chef stood outside our window talking loudly on a cell phone for 20 minutes early one morning. The first night we went out for a walk for 30 minutes and came back and the room was infested with flying ants.

The Alpenheim's website clearly shows the floor plan of one version of a ‘comfort’ room and a picture of another version. …both with desk, dresser, chairs, lamps, entrance closet, furnished balcony and even a VIEW.
Our reservation was, we thought, as stated, a ‘comfort room’…..which would have been fine for us if it had been as advertised. .

Some Comfort! (The breakfast was a good continental type…however, they have assigned seating and room number 111 must be the absolute DREGS reservation because instead of a nice sunny table with a window and view, we were sat in a corner, the only one with no possibility to see outside... Had we never left the hotel, we would have never known we were in the Dolomites!!!!) )

The second day after breakfast we asked about changing rooms (as it stated in the confirmation); we were told (by the owner himself) there were no other rooms available. We told him how unhappy we were and that we were very disappointed and that our room was not what we expected from a 4-star hotel. He told us he has no control over the reservations, that it’s not his fault and that it was (the reservation website’s) problem. (Although we received the email confirmation directly from the hotel? hmmm) In addition, he said that the flying ants were not their problem. This was the worst customer service I have ever encountered. He could have offered a discount, he could have offered a dinner, called another hotel in the area- anything. He SHOULD have apologized. Instead, for the rest of our stay, he avoided us, never made eye contact, never said a word to us. We were rarely at the hotel, dreaded going back there, felt like 2nd-class citizens, and it really put a big cloud over the last days of our holiday. Needless to say, we never felt welcome enough to use any of the amenities, whether they were the 'included' ones or the 'extras'. It was a VERY uncomfortable situation.

(btw, we didn’t leave because we didn’t want to have to spend time during our last few days in high August tourist season in search of a new hotel, and the contract stated we would be charged in full for the room for an early departure.)

Our advice is to look at the room before checking in. We decided it’s better to have the BEST room at a 2 or 3 star hotel than the lowest- priced room at a 4 or 5 star hotel.
Make sure you make personal contact first, whether in a friendly email or quick phone call. …there are so many lovely and friendly places to stay in this area……this is definitely not it!
We do not recommend the Alpenheim.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
27  Thank LeSaMilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
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Room Tip: Stanze verso la vallata o vista Sassolungo, imbarazzo della scelta
Stayed: April 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georg_Veronika, Proprietario at Alpenheim, responded to this reviewResponded 2 weeks ago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: April 2018, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georg_Veronika, Responsabile reception at Alpenheim, responded to this reviewResponded 2 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: March 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georg_Veronika, Proprietario at Alpenheim, responded to this reviewResponded 2 weeks ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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