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“Strange service”
Review of Snetonstube

Snetonstube
Ranked #11 of 60 Restaurants in Ortisei
Certificate of Excellence
Price range: $11 - $13
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: Our kitchen is open from 11:30 am to 2:15 pm and from 6 pm to 10:15 pm. We serve Italian kitchen with typical Trentino and SouthTyrol (Südtirol) dishes.
Reviewed March 19, 2019

Visited the place for dinner. It was fully booked for several days, so I thought this is a very special place - food, service...
Generally the food was average, it was ok, nothing very special.
More fun was service. We could not figure out who would take care of us and our orders. The waiters did not seem very friendly, if you asked them, they would say ok and... disappear and/or forget about your request. The main lady (host?) was friendly and cheerful, but again we were mainly forgotten throughout our dinner.
Need evidence? See the attached file :)
I’ve seen much bigger and busier places with proper service by similar number of waiters.

Date of visit: March 2019
Thank Kuchmach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snetonstube, Proprietario at Snetonstube, responded to this reviewResponded March 20, 2019

Dear Kuchmach, thank you for your words, although they are not that positive. I am sorry if we forgot about you.... visit us again and give us the chance to show you that we are a way better than you think :-)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1 - 5 of 424 reviews

Reviewed February 7, 2019 via mobile

We had dinner at the Snetonstube yesterday. We were placed in a corner next to the door to the kitchen, the cash desk and the freezer. Sometimes the staff was preparing a dessert right behind my partner’s back. This was a bit strange. The food was excellent. We had pasta and a dessert. The Sorbet was simply outstanding. Too bad both desserts arrived at different times. I had already finished mine when the second dessert arrived. That was inattentive in my opinion. Overall: good food but slightly chaotic and not very-well managed.

Date of visit: February 2019
Thank ojstrijbis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snetonstube, Proprietario at Snetonstube, responded to this reviewResponded February 10, 2019

Hello good morning and thank you for such a long review! Yes, I know we have some space problems in that corner, but I am very happy on how you describe our food..... excellent! thank you! Thank you also for the compliments in regard to our pasta and dessert.... you say outstanding! thank you! see you soon!

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Reviewed October 4, 2018

We went to Snetonstube because of the good reviews and it was also just 20m from our apartment. The service was friendly and in general the dishes we ordered were good, the only exception being the pork knuckle which was a bit dry. Pricing was reasonable and overall we enjoyed our dinner there.

Date of visit: September 2018
Thank jchong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snetonstube, Proprietario at Snetonstube, responded to this reviewResponded October 4, 2018

Hello J. Chong! thank you so much for your words and also for the critical eye on the knuckle: we will improve that for sure! Thx and hope to see you again!

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Reviewed June 10, 2018

The location of this restaurant is very central to Ortesei. Some of the food offerings were very good. The wine list was extensive. And the interior is very quaint. However, the night we were there the service was very poor and inattentive. Some of the dishes were average and with no inspiration. Perhaps it was an off night?

Date of visit: June 2018
    • Value
    • Service
    • Food
1  Thank sixmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snetonstube, Proprietario at Snetonstube, responded to this reviewResponded June 13, 2018

Hello Six! truly sorry to read this - please see the other messages and comments, people are always really happy with us. Sorry you were not that happy - please come again, we'll show you how good we can be!!!

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Reviewed June 7, 2018 via mobile

During our four day stay in Ortisei this was the number one!

Cosy environment, great service, menu and cooking. Friendly prices.

I truly recommend a visit!

Date of visit: June 2018
Thank saramarialissdaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snetonstube, Proprietario at Snetonstube, responded to this reviewResponded June 13, 2018

Thank you Sara, I love your comments! please come again! thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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