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Alpin Garden Wellness Resort - Adults Only
Ranked #19 of 45 Hotels in Ortisei
Certificate of Excellence
Reviewed June 20, 2012

This hotel is so far one of the best hotels i ever stayed... It is the most friendly staff, they would love to help you the best they can. Rooms are very clean and the food is so delicious...

IT'S A MUST VISIT

  • Stayed: June 2012, traveled with family
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Thank Katrine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (367)
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36 - 42 of 367 reviews

Reviewed March 2, 2012

In this hotel everything is perfect! The athmosphere, the staff, lead by incredible owner Marcus who takes care about every single detail, the rooms are cosy and spacious, the food is delicious. All wishes are fulfiled with kindness. Especially those from kids, who sometimes want "ordinary" food for dinner such as pasta, chicken wings etc. Nothing is a problem. If you go there, and you must experience it, do not forget to try their treatments in a very beautiful and modern wellness and spa.
Couples or families, young or old, everyone will be more than satisfied!
T

  • Stayed: February 2012, traveled with family
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1  Thank Mojca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

wonderfull hotel,tasty food, impressive view, large room and vert large bathroom

Room Tip: to check the size of the room
  • Stayed: June 2011, traveled as a couple
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Thank BeeritPardessia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2011

We experienced à week with excellent gourmet food and keen staff that did their outmost to make our stay à perfect week. Do not get let down by walking uphills from village center -local bus operates or hotel shuttle works well. Beautiful hikes are easily found and Will last more than à week.

  • Stayed: July 2011
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1  Thank Cala084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2010

Booked for a stay in low season at 480 eu (677 Us$) ½ board. The door in my suite was missing the frame naking the concrete of the wall (see pict). At my request for room change, the Hotel owner/manager mr. Markus aggressed me with insults urging, all at the same time, me and my family with 2 children to leave the premises (at 9 pm, after long journey), to move in similar room at an additional 200 eu per night, to move in a much smaller room for the same price, to stay where I was for free and to leave the next day. He even ordered his assistant not to provide towels and slippers to my children.
The rest of the personnel was variably professional, some highly skilled, some front-end not even speaking Italian let alone English.
The restaurant is a above average of the mountain hotels: breakfast is varied and nice, dinner sports some “gourmand” combinations. They offer home made cakes in the afternoon so you may comfortably miss the lunch and focus on skiing.
Suites are comfortable. They feature large bathrooms. Furnitures and floors are in white Christmas tree, that yes convey the typical atmosphere of a mountain house (baitone) but also gives the feeling of cheap Ikea (see in pict the “101 dalmatians style” walls) .
Wi-fi was available for a small initial charge. Unfortunately it did not work for 2 out of 3 days of our stay.
A shuttle is provided to and fro Ortisei centre and the ski resorts nearby.
The spa area is gorgeous with 2 heated swimming pools (indoor and outdoor) 3 types of sauna one with a mountain view, and the other usual spa amenities.

  • Stayed: January 2010, traveled with family
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2  Thank FedericoeChiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2008

We decided on our stay at the Garden Hotel once already in Ortisei, so we didn't have much time to review other possibilities. That said, we were mildly disappointed with our stay.

Positives: Attractive, quiet location. Up the hill from the town center, the views were lovely, and we enjoyed the quaintness of the surrounding area. Ortisei is gorgeous, especially in the springtime, and the hotel is positioned on the edge of Ortisei and takes advantage of the spectacular views of mountains, hillsides and the city beyond. The room we stayed in (mid-level) was quite large and had a balcony shared by one other room (I only saw the other guests once though). The indoor pool is pleasant and the seating around the pool is comfortable as the large windows allow you to take some sun.

Negatives: As in the other review on the hotel, management is quite unfriendly. We booked the hotel 5 minutes before arriving, asking for half board (just breakfast). When we changed our mind upon arrival, deciding that we wanted dinner, we were told that it was too late to ask for the full board for the evening (we arrived at about 6pm). We also had a problem with the heating in the room which didnt seem to be working properly. The beds were covered by 2 separate small (twin-size) down comforters We had to resort to spending a night sleeping in our sweaters. My boyfriend, who is 6'1" had more problems than I did, as the comforter didn't even cover him, much less "comfort" him. We asked that the problem be addressed the following day, and were told someone would come by. Unfortunately, it took a 2nd "reminder" call to finally get assistance. They provided us with a small space heater (which did the job).
Dinner was okay. Nothing special. I would say that it was worth the additional price, especially as there was only one! restaurant open in town for dinner.

We would definitely not recommend the hotel, especially as there are so many other better ones in and around Ortisei.

  • Stayed: April 2008, traveled as a couple
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Thank goodcop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2007

This hotel is rated a 4 star but it is seriously lacking in sophistication. We are well seasoned travelers who only stay in 4 or 5 star hotels. We booked 1 month in advance for our last minute christmas trip and wondered why such a highly rated hotel with such qualified staff was still available... quickly found out when we reached the place. The "owner" is the son of the former owners, and trying to raise the stars by adding new amenities every year since his takeover 3 yrs ago, BUT is clearly not cut out for attending to high end clients. He made an art of offending guests over and over again. He said many times, if he does it for one guest he must do it for all guests!!?? I must say, the accomodations are clean and the seasonal staff employed is adaquate. The "seasonal staff" has really been the only highmark on the hotel... after all, one should expect a very clean room for over $600 a night. The rooms and the view are not spectacular. The food is okay. The hotel is quite far-- 28 minutes walking distance from the town center (not 5 minutes as they suggested-- we timed it) The problems occur continuously when dealing with the hotelier... Overall, the feeling is very negative from him.. as though he has an inferiority complex. .Here are a few of the many issues we had with him.. he allowed us to make an appointment to have the shuttle service pick our children up after ski school (this is a common service for most hotels in the valley) but then did not pick them up until we called 30 min later, saying they do not make appoinments, but we should call when we are ready. I called in an urgent situation and asked for my husband,he said my husband was outside, when I suggested he walk out the front door get him, he gave the phone to his secretary, suddenly unable to understand English. He would not give me the number to the local kindergarten, I had to get it myself. He insisted the water in the hot tub should remain the same temperature when we suggested it was a little cool (even wrote down the temperature on a paper for our benefit saying it is always the same... which did not make it any warmer) . When, on our first night there, we called for shuttle pickup, he said we were a half hour late for pick up, but they would do it anyway because the shuttle service was already out (nice)... then the next day, he pointed out that we should not call again for shuttle pick up after the appointed time because they would not pick us up again. He had a yelling match with 2 different guests in our presence.
I suggested, after several of these events in the FIRST FEW HOURS of our stay, that he did not seem happy to gave us as guests, he argued with us that we should not ask for the sauna to be turned up or call after the shuttle service is concluded for the day.-- This was a similar response to the yelling match he had with another of the guests. To me this all points to the fact that he is not the kind of host one should hope for when paying for a 4 star (US 5 Star) hotel who are expecting a high quality experience. I could go on and on about how unfortunate our stay has been, but the one thing I will say is that I wold never recomend this place to any one. This hotelier needs a wake up call... it is truly a garni with some fancy wrapping paper disguise. Too unfortunate.

  • Stayed: December 2007, traveled with family
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3  Thank beduinfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpin Garden Wellness Resort - Adults Only

Address: Via J. Skasa 68, 39046 Ortisei, Italy
Location: Italy > Trentino-Alto Adige > Province of South Tyrol > Val Gardena > Ortisei
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Ortisei
#13 Family Hotel in Ortisei
#13 Luxury Hotel in Ortisei
#15 Spa Hotel in Ortisei
Price Range: $221 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Alpin Garden Wellness Resort - Adults Only 5*
Number of rooms: 25
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Also Known As:
Alpin Garden Wellness Resort - Adults Only Ortisei, Italy - Val Gardena

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