I have stayed already a few times at this hotel and found it always reliably delivering its value for money. The staff is professional and attentive to personal needs (in reply to many older comments on this post, that does not mean artificial friendliness as it's habitual in the anglo-saxon world). The rooms have been renovated recently, so I guess all negative reviews on the carpet, smell and similar dating more than a year are no longer valid.
The room service is relatively rapid and I have always eaten well here (e.g. not club sandwich or burger, but rather fresh fish or delicious pasta).
The shower door was not properly fixed and lead to water leaking out, but that really the only remark I'd have on the comfort of the room.
The breakfast could be further enhanced with more fresh fruit and hot food (bacon, eggs, etc).
Overall this is the best choice for a stay in Novara, particularly if it's for business (it does lack however of gym or swimming pool).
I will certainly return - thank you.
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