My daughter & I stayed here 3 nights. Gabriella doesn't speak much English, but still was helpful. The room was neat & relatively quiet. The espresso machine where Gabriella makes the breakfast coffees is in the hallway & a little noisy in the morning. Breakfast included croissants which Gabriella delivered to the room (5 euros). Location is terrific, a few steps down from Piazza Grande & within walking distance of everything in town.