We have made reservation directly with the hotel reception and arrive with confirmation. When we arrive on 14th Agust male receptionist refuse to accommodate us at confirmed room rate and we have been told that we have to pay extra 50 Euro per each night If we want to stay. When we complain he has been very rude to us, he showed us the door twice during our conversation with saying that "If we dont want to pay, we can go!" I could not believe that this is how they treat their customers here and that they call this "4* or actually any service". He also point out that we are not italian and when we want to speak with hotel manager, we have been told that "we are not home to want to speak with someone"!? Finally hotel owner or manager arrive, /not because the receptionist has called him/, but he told us he does not speak english. After few minutes he suddenly start to speak english and they have offered us lower category at higher rate then confirmed as the only possibility. We refused to stay and stayed in beautiful hotel Jack´s which is listed as 2* hotel, has great service, very friendly staff, was cleaner than this hotel and have better location! I have also mentioned to male receptionist at La Bussola, that I am working in 5* hotel in Prague and I can not believe that they treat their customers this way. I have been told " Good for you"... Well after all good for me as I did not spend money for this kind of hospitality and I know exactly what does service look like!
- Official Description (provided by the hotel):
- The perfect location on the route of anyone who is traveling to Milazzo – for leisure or work – to discover and visit both on summer and winter the Aeolian Islands and much more. After a full corporate restructuring, Hotel La Bussola offers to its Guests a warm hospitality in a very relaxing and comfortable location, either for businessmen and tourists. Its modern and refined style, the warranty of comfort and the wide range of offers and innovative services aim to give you a holiday of real wellness. The Hotel has 26 rooms with all comforts, free Wi-Fi connection, fitness room, a lounge bar where you can sip a cocktail or dedicate for reading, a roof garden with an amazing sight of the sea, and meeting spaces for business briefings, meetings and conventions, with starters, buffet and working breakfast or lunch. In a spacious loft inside the Hotel, there is the well-known Sofia’s Bistrot, with typical national and international dishes and all the passion and professionalism that set us apart from decades. Hotel La Bussola offers fully customized solutions for the organization of the most important events and can meet all Guest’s needs – both groups or individual – thanks to its high quality and efficient services. All the Guests are accomodated by our professional and multilingual staff, always in full disposal, in order to satisfy every kind of request, from the check-in until the departure. ... more less
- Reservation Options:
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- Also Known As:
- Hotel La Bussola Milazzo, Sicily, Italy