I would give this hotel zero stars if I could! They had no record of my reservation and would not admit it was their fault even though I had email confirmation to prove it.
I made a reservation for a quadruple room via the hotel's own website after researching several booking websites. It was only 3 days before my visit to Venice and I realized that it would be more economical to stay in Mestre, so I cancelled my previously booked Venice hotel.
My family arrived at the hotel around 5pm and greeted at the front desk by a young man. He asked me several questions about my reservations. I showed him my email confirmation and he got on the phone immediately. I soon realized that he was the younger son of this family owned establishment and he could not find our reservation, so big brother was coming to sort things out.
The older brother showed up about 10 minutes later and told us that the computer had no record of our reservation and there were no available rooms in the hotel. He told us to wait and not to worry. In the meantime, several other customers came in and he tended to them as we continued to wait. We were hot, tired and starving. We decided to sit in the breakfast area and eat the fruit we had brought. We used the sink at the counter to wash our fruit and received a scolding from the manager.
We were then told that the predicament we were in was not the hotel's fault because they have no record of our reservation. I again showed him my email confirmation that included my reservation number and credit card number. He admitted that the email was indeed sent from the hotel's email address but he still wasn't aware of it being sent. He even refused to check his outgoing mail.
Eventually, after at least an hour of waiting in the tiny kitchen area, we were told to proceed to Hotel Venezia, 300 meters down the street. It was actually 900 meters according to googlemaps, but by now I know not to believe anything I'm told by Hotel Da Tito. Upon our arrival at Hotel Venezia, I recognize 2 guys we saw back at Hotel Da Tito. They had made a reservation the night before on their website and were in the same predicament as we were!
By the time we got checked in, it was past 7pm and we had wasted the remaining daylight hours dealing with this horrible hotel. On the bright side, Hotel Venezia was about the same price but bigger, nicer, cleaner and more central in location.
- Official Description (provided by the hotel):
- The Hotel Da Tito since 3 generations has been the best solution in Mestre to be close to Venice. Located in the real heart of the city, the hotel is 5 minutes walking from the central railway station and at only 4 kms from the hystorical centre of Venice. Every 10 minutes a bus that stops in front of the hotel connects our guests to the wonderful lagoon city. The hotel has a private parking, 16 wide and comfortable rooms furnished with taste, private services in rooms, telephone, safe, tv and hairdryer. Open 24 hours on 24 all year long, guarantees to its guests the highest service combined with the usual Venetian warmness. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotwire, Orbitz, Hotels.com, Booking.com, Cancelon, Priceline, TripOnline SA and Hotel.de so you can book your Hotel Da Tito reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Da Tito Province Of Venice/Mestre, Italy