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“Complete waste of precious vacation time”
Review of Hotel Da Tito

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Hotel Da Tito
Ranked #57 of 58 Hotels in Mestre
Potomac, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Complete waste of precious vacation time”
Reviewed July 12, 2011

I would give this hotel zero stars if I could! They had no record of my reservation and would not admit it was their fault even though I had email confirmation to prove it.

I made a reservation for a quadruple room via the hotel's own website after researching several booking websites. It was only 3 days before my visit to Venice and I realized that it would be more economical to stay in Mestre, so I cancelled my previously booked Venice hotel.

My family arrived at the hotel around 5pm and greeted at the front desk by a young man. He asked me several questions about my reservations. I showed him my email confirmation and he got on the phone immediately. I soon realized that he was the younger son of this family owned establishment and he could not find our reservation, so big brother was coming to sort things out.

The older brother showed up about 10 minutes later and told us that the computer had no record of our reservation and there were no available rooms in the hotel. He told us to wait and not to worry. In the meantime, several other customers came in and he tended to them as we continued to wait. We were hot, tired and starving. We decided to sit in the breakfast area and eat the fruit we had brought. We used the sink at the counter to wash our fruit and received a scolding from the manager.

We were then told that the predicament we were in was not the hotel's fault because they have no record of our reservation. I again showed him my email confirmation that included my reservation number and credit card number. He admitted that the email was indeed sent from the hotel's email address but he still wasn't aware of it being sent. He even refused to check his outgoing mail.

Eventually, after at least an hour of waiting in the tiny kitchen area, we were told to proceed to Hotel Venezia, 300 meters down the street. It was actually 900 meters according to googlemaps, but by now I know not to believe anything I'm told by Hotel Da Tito. Upon our arrival at Hotel Venezia, I recognize 2 guys we saw back at Hotel Da Tito. They had made a reservation the night before on their website and were in the same predicament as we were!

By the time we got checked in, it was past 7pm and we had wasted the remaining daylight hours dealing with this horrible hotel. On the bright side, Hotel Venezia was about the same price but bigger, nicer, cleaner and more central in location.

  • Stayed July 2011, traveled with family
    • Service
Helpful?
1 Thank qehs488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
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English first
Queensland Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 11, 2010

Budget hotel-certainly nothing fancy.No lift and small room that was pretty dated.However bed linen was clean and though brekky was only continental there was always enough to fill you up.The lass we had most mornings at breakfast was very helpful and friendly and gave us regular coffee refills.Bus staopped just outside for the bus into Venice.Also walking the other direction from the hotel into the Maestre area was interesting -where the locals go to eat and play and the food was much cheaper than on the island.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kazzablue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 25, 2010

The staff were GREAT and very helpful. The rooms were okay. But, they didn't have an elevator and I have pretty severe arthritis and had to lug my baggage up a couple fights of stairs. And to top it off, as I bent to pick up my luggage to carry it up the stairs, I hit the top of my head on the end of the metal handrailing. My head hurt for 2 weeks! The hotel is located within about 6 blocks of the train station. The bus to Venice stops across the street about every 10 minutes. There's a little Kabob take-out place just down the street and across the block that was a good value for the money. Free continental breakfast was good. No wi-fi on location, but within a block there was an internet cafe. Good value for hotel.

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kjfrozen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 23, 2009

The hotel is fairly small with very average interior. The bathroom was new but the aircondition only worked on half power in a hot August night. The staff was very friendly and immediately explained how surprisingly easy it is to get to Venice with a city bus, so we had a chance to spend a wonderful evening there before our flight home. Had it not been for our wish to stay close to the airport, it would have been better value to find a place in Venice proper.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingFamily2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 2, 2008

Were referred to hotel by one of our parties friends. Reservations were confirmed via e-mail. Everything we were told was true. Staff member Tatiana was wonderful, a true treasure in hotel hospitality. Beds very comfortable. Deceiving appearance of hotel and street (seems to be in portion of abandoned stores). Quick bus ride into Venice (buy a bus pass, works much better). Short (safe) walk to Mestre town centre, very lively and entertaining square in centre of town, great restaurants, had no trouble with English. Numerous restaurants to try. Would recommend to everyone. Left hotel for cruise, returned for one more night, no problems at all, same staff, same place.

  • Liked — Cleanliness
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank BigRed1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 26, 2006

May, 2006...We booked two rooms, for four adults, for three nights and had confirmation in writing. When we arrived, they only had one room and put all four of us adults into it as it was late at night. The next day, they gave us the two rooms, but then told us the next morning we had to share a room again for the third night! Unbelievable. They just can't be depended upon.

Helpful?
1 Thank grafwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Da Tito

Property: Hotel Da Tito
Address: Via Cappuccina 67, 30172, Mestre, Italy
Location: Italy > Veneto > Province of Venice > City of Venice > Mestre
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #57 of 58 Hotels in Mestre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Da Tito 3*
Number of rooms: 16
Official Description (provided by the hotel):
The Hotel Da Tito since 3 generations has been the best solution in Mestre to be close to Venice. Located in the real heart of the city, the hotel is 5 minutes walking from the central railway station and at only 4 kms from the hystorical centre of Venice. Every 10 minutes a bus that stops in front of the hotel connects our guests to the wonderful lagoon city. The hotel has a private parking, 16 wide and comfortable rooms furnished with taste, private services in rooms, telephone, safe, tv and hairdryer. Open 24 hours on 24 all year long, guarantees to its guests the highest service combined with the usual Venetian warmness. ... more   less 
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Also Known As:
Hotel Da Tito Province Of Venice/Mestre, Italy

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