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LTScotland
Scotland

Great experience

5.0 of 5 bubblesReviewed Jul 7, 2019via mobile
Stayed in Mestre at Best Western Tritone. Great location with bus stop and station close to hotel. Very clean and friendly hotel and I could not fault it. Approx 10 mins on train to St Lucia station in Venice . Trains run on regular basis so no hanging about. I would definitely stay here again. Venice is beautiful with so much to see and the food is fabulous. What a great experience.
Date of stay: July 2019
Trip type: Traveled with friends
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All reviews train station across the road visiting venice croissants marco polo airport excellent location convenient location buffet breakfast easy access to venice quiet at night water buses atvo bus wonderful hotel room was clean and comfortable superior room minute ride coffee machine
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Reviewed July 5, 2019

We booked this hotel because of it's location and reviews but we were quite disappointed when we got our room. The room it self is old fashioned which is not a problem as we knew this before we got there, but the smell!! Our room smelled so much like smoke that I kept sneezing. We told the reception and they could not do anything for us the first night but changed our room the next day. However the new room smelled just as much as smoke as the other but at this point we were just so tired we didn't bother complaining. They did give us our breakfast for free in the end as a compensation but I would not recommend staying at this "4 star" hotel unless they fix the smell!!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank christinaannabel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerCareIT, Direttore at Best Western Hotel Tritone, responded to this reviewResponded July 8, 2019

Dear Christinaannabel,
thank you for taking the time to write your comments about our Hotel. We are sorry to hear you had a less than pleasant stay with us and we hope you will accept our most sincere apologies.
Rest assured, your valuable comments will be shared with our housekeeping service accordingly.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to contact us before managing the booking.
Again, we regret that this impacted your experience at our hotel and hope to offer you a better stay in the really near future.
Sincerely
Marika Casarin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019 via mobile

Nice overall experience. The rooms are basic but functional and the breakfast buffet is good, and the smiling lady in the restaurant really made my day! No view of anything from the room but Mestre is not very scenic anyway.

Date of stay: July 2019
Trip type: Traveled on business
3  Thank Mortenpaatur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 24, 2019

We stayed for a night before we went to Rome
Convenient location. Clean room, towels and comfortable bed.
Great staff especially in the breakfast buffet.
I wish they would have the bathtub drain serviced because it drains very slow

Room tip: Higher floors are quieter. Cannot hear the street buses
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank rosettep843
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 23, 2019

We stayed in a superior room for four nights. Clean room on the small side with comfortable beds. Nice touch with a minibar with a few free items. The breakfast was sufficient. Very friendly staff. The location is good for Venice 15 min by buss or train and also for visiting Padova and Verona. The area where the hotel is located is very ugly. Also dont plan to walk to dinner in Mestre other than on the same street as the hotel. The streets behind the hotel do not feel at all safe after dark. Our first night before we understood the situation we walked to the citycenter and had dinner there
and had an unpleasant walk back to the hotel around 10pm. Gangs, hobos and other suspicious looking people around. Even though hotel is great I dont think we will come back due to the area. Center of Mestre is much prettier and feels safer.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank wallinia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerCareIT, Direttore at Best Western Hotel Tritone, responded to this reviewResponded June 24, 2019

Dear Wallinia,
thank you for taking the time to express your appreciation about your recent stay at Best Western Hotel Tritone.
We are glad that you enjoyed the overall experience in our House.
Thanks to its proximity to Mestre railway station, our location can be considered one of our points of strength. Like any railway station's area, it is not properly charming but, we assure you, not dangerous. Furthermore, we provide a security service, to make our Guests feel safer in the evening and night-time.

We hope you can change your mind and give us another chance to welcome you on your next trip to Venice-Mestre.

Best Regards
Marika Casarin
Resident Manager

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Reviewed June 23, 2019

First visit To Venice and we decided to stay at the Tritone Hotel as our choice of accommodation based on previous reviews and it didn't disappoint. The staff were great from the desk to both the girls dealing with breakfast, which I would highly recommend for 4 euros. The room was modern albeit snug and lacking some drawer space for your smaller clothing items. Transfers into Venice were simple either by bus or train which are both directly across the road. If you want to venture further afield either to Verona or Lake Garda ideally placed for the train.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank oscar13Nottingham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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