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paigee571
Acampo, California

Would Stay hear again

5.0 of 5 bubblesReviewed Apr 12, 2019
Hotel was clean with friendly & helpful staff. Close to the train station for easy access going to or from. Breakfast was good and well appointed. We had no complaints. Would definitely stay her again.
Date of stay: April 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (1,949)
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All reviews train station across the road visiting venice croissants marco polo airport excellent location convenient location buffet breakfast easy access to venice quiet at night water buses atvo bus wonderful hotel room was clean and comfortable superior room minute ride coffee machine
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Reviewed April 9, 2019

We stayed here for four nights when visiting Venice. The location of the hotel is perfect - literally across the road from Mestre railway station (10 mins into Venice Santa Lucia by train) and also right next to the ATVO bus stop which goes to/from the airport. You can also get the bus into Venice (bus stop is right across the street but we preferred the train as it was a lot quieter!). The hotel sells the bus/vaporetti passes at the front desk. One day we also ventured into Verona by train as the train goes through Mestre.

The hotel was lovely and clean and our room was really modern. We booked a deluxe room rather than the standard and we're glad we did as the standard rooms looked a bit dated from the pictures. The room had clearly been recently refurbished and the bathroom was lovely too. It was also really quiet considering how close the hotel is to the train station.

We had breakfast at the hotel too as it was only 4 euros per person, per day. It did get quite busy (presumably because everyone has it given the price) but the selection was great.

Would definitely stay again if we go back to Venice.

Room tip: Ask for a room towards the back of the hotel as front of the hotel may be a bit noiser
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank ch445
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 7, 2019 via mobile

Hotel has professional ,helpful ,pleasant receptionists. You can buy travel ticket for transport into Venice from reception. Rooms comfortable and cleaned daily. Good buffet breakfast. Great location for bus into Venice , it's just outside and takes about 10 minutes. Bus from airport stops at terminus 5 minutes away. Plenty of restuarants nearby ,recommend restuarant Dante, just around the corner. We stayed 5 days and ate in different restuarants in Mestrie at night , after sightseeing and lunch in Venice. Would definately recommend this hotel .

Date of stay: April 2019
Trip type: Traveled as a couple
3  Thank RubyGlasgow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 30, 2019

Great location near bus and train station. Wonderful front desk staff. Coffee machine and water in lobby was awesome. Grazi Ricardo! Buffet breakfast for only 4 euros was a super bargain. Will definitely return if I ever get the chance to visit Venice again.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank wanderingnene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 16, 2019 via mobile

Massimo was very friendly and efficient in checking in 33 guests at 2 am..The hotel rooms were very clean.I heard they were just newly renovated last 2018.The staff are very helpful in accommodating us...the food tastes good especially the pastries...Thank you Phil ( person in charge of our breakfast )

Date of stay: March 2019
Trip type: Traveled with friends
2  Thank glennramos87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 10, 2019

Room was comfortable and hotel was within easy reach of transport links to the centre of Venice and the airport.

However, I had to complain twice about guests in the room next door - who were clearly having some kind of party into the small hours of the night - and nothing was done about it.

Secondly, we had no hot water two days running. When we mentioned this to the receptionist they stated "yes, it has been fixed" both times. It would have been nice if they communicated this to us or moved us to a room that had sufficient hot water.

Otherwise a pleasant stay and would recommend.

Date of stay: February 2019
Trip type: Traveled with friends
1  Thank adventuresofgemma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerCareIT, Direttore at Best Western Hotel Tritone, responded to this reviewResponded March 11, 2019

Dear 335Gemmac,

thank you for reviewing your experience at Best Western Hotel Tritone.

We are deeply sorry for the discomfort occurred with hot water. We would like to point out that the problem was related to the whole Hotel. For this reason, there was no way to provide you another accommodation.
We can assure you to have made all our best to solve the problem, as soon as we could. In the meantime, we regret that our front desk was not able to provide the relevant information you would have needed in this particular occasion.

For what concerns the unpleasant episode happened during the night, the receptionist in charge got in touch many times with your room's neighbours and asked them to stop the noise, unluckily without success. We hope you’ll understand there was no much more we could do, there were no grounds to ask for a police action.

In the meantime, we thank you for the appreciation expressed about our location.

We hope to have the chance to welcome you again and we send you our best regards.

Marika Casarin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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