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glennramos87
South San Francisco, California

Massimo night auditor

5.0 of 5 bubblesReviewed Mar 16, 2019via mobile
Massimo was very friendly and efficient in checking in 33 guests at 2 am..The hotel rooms were very clean.I heard they were just newly renovated last 2018.The staff are very helpful in accommodating us...the food tastes good especially the pastries...Thank you Phil ( person in charge of our breakfast )
Date of stay: March 2019
Trip type: Traveled with friends
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Reviews (1,950)
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All reviews train station across the road visiting venice croissants marco polo airport excellent location convenient location buffet breakfast easy access to venice quiet at night water buses atvo bus wonderful hotel room was clean and comfortable superior room minute ride coffee machine
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Reviewed March 10, 2019

Room was comfortable and hotel was within easy reach of transport links to the centre of Venice and the airport.

However, I had to complain twice about guests in the room next door - who were clearly having some kind of party into the small hours of the night - and nothing was done about it.

Secondly, we had no hot water two days running. When we mentioned this to the receptionist they stated "yes, it has been fixed" both times. It would have been nice if they communicated this to us or moved us to a room that had sufficient hot water.

Otherwise a pleasant stay and would recommend.

Date of stay: February 2019
Trip type: Traveled with friends
1  Thank adventuresofgemma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerCareIT, Direttore at Best Western Hotel Tritone, responded to this reviewResponded March 11, 2019

Dear 335Gemmac,

thank you for reviewing your experience at Best Western Hotel Tritone.

We are deeply sorry for the discomfort occurred with hot water. We would like to point out that the problem was related to the whole Hotel. For this reason, there was no way to provide you another accommodation.
We can assure you to have made all our best to solve the problem, as soon as we could. In the meantime, we regret that our front desk was not able to provide the relevant information you would have needed in this particular occasion.

For what concerns the unpleasant episode happened during the night, the receptionist in charge got in touch many times with your room's neighbours and asked them to stop the noise, unluckily without success. We hope you’ll understand there was no much more we could do, there were no grounds to ask for a police action.

In the meantime, we thank you for the appreciation expressed about our location.

We hope to have the chance to welcome you again and we send you our best regards.

Marika Casarin
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2019 via mobile

We spent one night at Hotel Tritone. Easy to park, super efficient check in and good rooms. The showers are really great; and the ease of getting interconnecting rooms made it a perfect family choice. Right by mestre station yet quiet. Breakfast for E4 per person is ridiculously good value and it was a pretty decent spread. Definitely recommended.

Date of stay: February 2019
1  Thank Matvl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 9, 2019

Very well located next to the train station. Good sized clean rooms and helpful staff.
Value for money. Good eating options around. It is not a luxury hotel with a small lobby but you get what you pay for. No issues really.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Neeraj S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 23, 2019

The hotel is located just across the street from the train station , parking is close by but it is paid parking ,we stayed in a superior room and it was nice and functional. Staff was very nice and helpful.

Date of stay: January 2019
Trip type: Traveled with family
1  Thank tal l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 15, 2019

I had stay in this hotel 3 days with my boyfriend for our anniversary.
We went there for obviously visit Venice and the Biennale. The room was very clean and tidy. They renovated the rooms with a post industrial style which clash with the rest of the hotel but it make the room comfortable and modern. Is very close to the train station and it make really easy to get to venice in a very short time. The service was super and the manager also had treat us with a prosecco bottle for the anniversary occasion.

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank fran_wantstoeat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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