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“Very average” 3 of 5 bubbles
Review of NH Laguna Palace

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NH Laguna Palace
Ranked #12 of 58 Hotels in Mestre
Certificate of Excellence
GreenLeadersGold level
Raleigh, North Carolina
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very average”
3 of 5 bubbles Reviewed October 22, 2013

Recently stayed for 2 nights prior to leaving Venice for a Mediterranean cruise. As other reviewers state, the hotel is on the mainland, not near the more popular areas in Venice. It's not a hotel one would want to visit if in Venice for the first time, but it was a good location for the cruise. Our port was not far away which is why we stayed there.

Across the street there is a natural foods grocery store but not much more in the way of typical tourist shopping...more of an industrial, work area.

The hotel is very large and separated into 2 buildings with many conference areas. Our room was quite large by European standards, and I would rate it average to slightly above in décor and cleanliness. There was no odor or anything that appeared unclean in our room or the common areas.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GAZ49463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
London, United Kingdom
Level Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed October 21, 2013

I've stayed in other NH Group hotels, and have always found them to be clean, unpretentious and decent value for money. The Laguna Palace is no exception.

But do not be confused by the address, or by advertisements saying that this hotel is in Venice. It's technically in the Venice municipality, but in Mestre, on the mainland. The advantage is that you won't pay Venice hotel prices. The disadvantage is, well, you're not in Venice, and it's a pretty long haul to get there.

The rooms are comfortable if a bit spartan. The bathrooms are clean, serviceable, and have the amenities you need, but nothing fancy or luxurious. The breakfast is good for this price bracket, with a decent selection of fresh fruits. If you ask, a proper coffee will be prepared for you, avoiding the steeped brew standing in pots.

I found the staff to be friendly, courteous and helpful. This always makes a difference at the end of a long journey.

If business brings you to Mestre, or if you're travelling on a shoestring budget, this could be a good bet. You'll just not get the full Venice experience.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rascal_EM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed October 12, 2013

This was our stop for the 6th and 7th night of our tour, as we had a bus at our disposal the location wasn't overly important to us however if you were there on your own location is not ideal. It was quite a distance from the Venice Island. We had a reasonable continental style breakfast. The rooms were clean and tidy however the common areas were quite grubby and the hallway had a weird smell about it. Our room didn't have a very nice outlook however the back of the hotel overlooked a marina of personal boats so that outlook may not have been to bad. We had dinner at the hotel which was a little strange in the way it was served to us but was quite nice.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Koleenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed October 12, 2013

We stayed at the Laguna Palace for 2 nights at the beginning of October when it was still sunny and hot. From a previous review that I had noted...“Just check the smell before you settle. Try to get one away from the lifts, there are glass doors next to the lifts and many times people just shut them violently” The room we were finally given at the end of the day looked clean, modern and bright. When we arrived the room was hot and smelly so we opened the window (it only opens a little) and turned on the air con. As it did not seem to work we asked reception to come up and check it. They said it did not work if the window was open. I suggested that the room smelt bad so we needed the window open. He said he was a smoker so he couldn't smell anything. We were tired from walking around Venice all day while waiting for a room, so we went to bed and tried to sleep. The smell was so bad it woke us up and we ended up with a sore throat, so the next morning we asked if we could change rooms, even though it would have been a nuisance repacking all of our things. The receptionist said they all had the same smell, so we remained in the smelly room. I am not sure what the smell was, drains, the canal outside the window, or new synthetic carpets, but it was certainly toxic. All of this is a pity as it looks a nice modern hotel, the rooms a decent size and the breakfast is excellent. The hotel would be good value as it is close to Venice by bus and a cheaper option than staying in Venice. I have the feeling we had room 529 which a previous T A mentioned in relation to a terrible smell.
I think I would rather pay more for a smaller room in beautiful Venice where the ambiance is out of this world. I would not return to this hotel.

Room Tip: Check out the air conditioning and toxic smell before you unpack.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank minoumex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aventura, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

My fiance was staying at the hotel for work and I met him there. The cab ride from the airport was about 25 euros which is much cheaper than the water taxis if you are thinking of staying in mainland Venice. Mestre is a great location to stay in Venice proximity. The hotel had great local food right by, even though they were more mainstream restaurants but still delicious food. There is a great coffee shop around the corner for a quick espresso in the morning. The walk to the bus is a nice walk that we both did during the day and at night to catch the bus into Venice. There is a grocery store right by the bus station which is convenient because you can stock up on water and food since the hotel has a mini-fridge. The hotel has a modern look to it with average room decor. The TV is small and outdated but if you are in Venice you shouldn't really have much use for it anyways. The service is a little slow and the restaurant/hotel bar close early. I would say to get a room in the main building as the second building does not offer room service and is a little bit further away. All in all I thought this was a really great value.

Room Tip: Choose the main building to book a room in.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank EBMF1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 8, 2013

Except for the Air Conditioner that never was cool enough, it was a very nice hotel. The biggest negative for me was the distance from the the train station. I booked this room on-line without knowing exactly which hotel I was getting. Big mistake and not a reflection on the hotel itself. In similar circumstances, I would recommend choosing one of the many hotels much closer to the train station.

  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
302 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 bubbles Reviewed September 29, 2013

This hotel is branded as a conference hotel and it feels business and a bit cold. As others have mentioned, the hotel is in Mestre, about 8 km away from Venice island. We took a taxi from Piazzale di Roma back to the hotel after midnight and it cost us EUR 25 (not bad for four people given the vaporetto ride is EUR 7 each. To get to San Marco, it'd take at least 45 minutes. The room rate is a bit steep in my opinion given its location. Of course, for the same-rate option on the island, you'd have to climb stairs and stay in a much smaller room... Well, it's all about give and take.

Room Tip: Pick a room with the lagoon view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jaylowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Laguna Palace

Property: NH Laguna Palace
Address: Viale Ancona 2, 30172, Mestre, Italy
Phone Number:
Location: Italy > Veneto > Province of Venice > City of Venice > Mestre
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Mestre
#8 Luxury Hotel in Mestre
#9 Business Hotel in Mestre
#17 Family Hotel in Mestre
#20 Romantic Hotel in Mestre
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Laguna Palace 4*
Number of rooms: 376
Official Description (provided by the hotel):
The NH Laguna Palace hotel in Venice is characterized by its attractive contemporary design, great location in the city, and top-quality service and amenities. The hotel's conference center is a point of reference for business professionals. The hotel itself is made up of two main buildings, linked together by a flat and transparent glass roof. This splendid architecture makes the NH Laguna Palace hotel one of the largest covered structures in Europe. A marina sits between the two hotel buildings, offering water access to the canals that take you straight into the heart of Venice. Guests at the NH Laguna Palace hotel can comfortably reach Saint Mark's Square and water taxis may dock right at the hotel. NH Laguna Palace is a charming and enchanting destination, as well as the perfect to relax and have a drink in the summer. Elegance and sobriety are combined in this unique hotel, making it the ideal base for both business travelers and tourists. The NH Laguna Palace hotel benefits from a highly privileged location, a mere 15-minute drive from the Venice Marco Polo Airport and only 5 minutes from the Mestre railway station. If you want to spend a charming and relaxing stay near Venice, NH Laguna Palace is the perfect choice to reach this romantic city. The historical city center of Venice is just 15 minutes away. ... more   less 
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Also Known As:
Nh Laguna Palace Hotel Mestre
Nh Laguna Palace Venice
Laguna Suites
Nh Laguna Palace Hotel Venice
NH Laguna Palace Province Of Venice/Mestre, Italy

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