The room itself was amazing but the staff seemed to not care about the guests. We arrived at 9:00am and they held our luggage since the room was not ready, we expected this and had made plans to spend the day in Venice with a guide.
Upon arriving back at the hotel that night the front desk person handed us the room key and told us where it was located. Normally this would be fine but when we got to the room we could not figure out how to turn the lights on. We go back to the front desk and the employee is annoyed that we are bothering him but comes back with us and shows us what has to be done to make the lights work (the key card must stay in the card reader on the inside of the room). Next as we are unpacking the room is a little warm so we close the windows and turn on the AC but the AC does not come on. We call the front desk but no answer, so we go down there. It turns out that they have to activate the AC from there and the person at the desk is annoyed that we have interrupted him a second time. We go back to the room and try to get on the internet, we call the front desk and he says we have to come down to get a password and login. We get it and I log in to my laptop first then my partner tries to log on to his but it won't work. We call the front desk and are told only one device per login and and one login per room. The guy hangs up after saying this. A few hours later he calls the room to say that he has another login for us so that both laptops can be used. That's the first helpful thing that he has done since we checked in.
The hotel was lovely but if the front desk person had just taken a little time to explain that about the lights, AC, and wi-fi we wouldn't have spent so much time having to take him away from his book. If you are going to have state of the art features in the rooms then please explain how to use them to your guests!
- Official Description (provided by the hotel):
- Hotel Villa Costanza is a boutique hotel, one of the few hotels classed as a superior three-star. It stands 250 metres from the railway station of Venezia-Mestre,creating a welcoming, relaxing ambiance in a valuable nineteenth-century building,restored with ancient materials with a wide car parking. ... more less
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- Also Known As:
- Hotel Villa Costanza Province Of Venice/Mestre, Italy