The hotel claims to be a three star hotel. Our experience was that it would be lucky to get one star. When we arrived it was raining. We were not greeted but had to find the concierge. He was not welcoming or friendly and shouted at some of the female staff to help us to our room. We then witnessed these three or four women argue loudly about which one of them would be unfortunate enough to have to take us to our room in the rain. Finally one of them begrudgingly agreed to take us. It was then we realised that our accommodation was not part of the larger hotel but it was adjacent to the hotel in separate lodgings. We walked over in the rain (the unlucky female staff member was fortunate enough to have an umbrella which was not offered to us) and then caught a very small lift to the floor we were staying on. To our horror, we realised that the toilets were a share facility and stunk of male urine and were not clean. There was also no soap or toilet paper provided. The rooms were without TV's and were cold. After waking in the morning hoping it had all just been a nightmare, we found that we were covered in bites from the bed bugs and were stiff and sore after having rolled into the middle of the bed during the course of the night. Close to tears we decided to check out immediately and try and find any other accommodation. My husband went to tell the concierge who said that a much better room had become available for us to stay in. When my husband refused and told him that our experience was ruining our honeymoon, he rudely replied that we had booked for three nights, not one and should pay for three nights even if we were checking out. My husband had to become quite loud in expressing his disgust in front of other hotel patrons before the guy backed off and agreed to only charge us one nights stay. It really was the worst hotel either of us have EVER stayed including all back packers and camping grounds. Do not go there! P.S. For those people who are reading this review and wondering whether we are just up ourselves and snotty, I assure you we are not. We have stayed in many places across the world and in very simple surroundings. It was the shear rudeness, lack of hygiene and bed bugs that have lead to us giving this review. Do yourselves a favour and steer clear of this hotel!!
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- Also Known As:
- Du Lac Menaggio
- Hotel Du Lac Menaggio, Italy - Lake Como