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All reviews half board the bus crossing the road bay of naples rustic hotel three courses fellow guests lovely holiday bus service week stay each evening a family run hotel sorrento area local buses amazing views attic francesco
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Reviewed October 14, 2018

Firstly, you advertise Villa Pina on your website BUT, you post a pic of it's sister hotel Atico Francischiello! Villa Pina is in a very bad state of repair -flaking paint, leaking toilet, loose fixtures and fittings. No Fire Safety notices! No Wi-fi! This hotel is situated next to a VERY busy road with blind bends at each end. An accident waiting to happen!

Room tip: Only stay here if you want the Fawlty Towers treatment.
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
2  Thank bcherry12018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2018 via mobile

Apparently guests return to this hotel but I rather think that they return to the sister hotel over the road. No guests in the Villa Pina were happy.

Good points - hot water, large shower cubicle with strong shower (but not all rooms have this!), daily clean towels, views from dining room, nice waiting staff.

Bad points, don't hold you breath! Our furst room was incredibly noise as it was right on the busy road with gaps in the windows. The supposed sea view was only just visible. The toilet leaked, everything was grubby but worst of all was the electric socket hanging out of the wall behind the bed - highly dangerous. We moved the bed to the middle of the room for safety. The bed had 3 springs sticking up and the pillows were lumpy.

After words with the manager, we were moved to a room at the back on day 2, but..... all plumbing leaked, sink hardly drained even after it was plunged, we had a terrace but the metal furniture was rusty, a fire escape led down but was blocked at the bottom with a fence and children's toys, very grubby paintwork, Wi-Fi rarely works.

The fire evacuation instructions direct you down the only stair (illegal for so many rooms?). The road is very busy and hotel is on a dangerous blind bend. Not stated on jet2 website nor is the noise and horrendous fumes from the road/traffic. The distance from Sorrento and Masse Lubrense is greater than implied and it is too dangerous to walk. The hotel is isolated because of this.

The roof area at the other hotel needs more shade as it is frequently too windy to use umbrellas. The 'new garden area' also over the road has dangerous stairs to access it, but the area is neglected anyway.

This hotel is not 3*. It is very poor value for money and drinks are expensive. We believe that we were overcharged for drinks bought on the first day. After the many, many complaints during the fortnight that we were there, I'm very surprised that jet2 are still using this hotel. Our poor rep was listening, kind, but totally overwhelmed.

Date of stay: September 2018
Trip type: Traveled as a couple
4  Thank Edinburghgrecofile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2018

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 29, 2018

On arrival we were given keys to our room. When we got to the room it was still as the previous occupants left it! The bed was unmade with dirty bedclothes on it, the bin was full of rubbish, and the bathroom was dirty! Then the maid knocked on the door to come and clean the room. This was at approximately 4-5pm in the afternoon!! Surely they'd had all day to do this, knowing that new guests were arriving!
We paid extra for an 'Antico' room on the basis that 'The Antico rooms have been fully refurbished with new bathrooms'. This so called hotel has not been updated or refurbished for at least 30 years. They might have thrown a tin of white paint around but that’s about it.
The hairdryer in the bathroom is yellow and looks at least 30 years old! The tiles are not new, the shower was tiny with nowhere to put shampoo etc, so I put it around the base of the shower, only to find that once you’re shut in the shower there isn’t enough room to bend down to pick it up! The shower head was rusty and the direction of it could not be moved. Every time we had a shower it filled with about 4 inches of water in the base due to the fact that the drain was filled with gunk! The electric light switch looks like it’s been changed at some point as the hole from the previous switch is still visible, but that's about the only bit that’s been changed in the bathroom, and that wasn’t recent as the switch cover is also yellow! The complimentary products were rubbish, so don’t rely on them! Hardly Molten Brown, lol.
The ‘dressing table’ is covered in marks where the ‘refurbished’ paint has chipped off. There was a light over the bed that was hanging off, very unsafe, and my husband kept banging his head on it as it was in the way. The only electric wall socket by the bed was unusable as it had been pushed inside the socket, again unsafe.
The rooftop 'whirlpool' is absolutely filthy and never appears to be treated with anything, you can't smell chlorine or anything similar. I was bitten quite severely by mosquitoes whilst there and had many open sores so there was no way I was going to use it. It's a ticking time bomb, it will kill somebody! The only thing we ever saw them do was cover it up at night.
Our main reason for booking this hotel was because of the Michelin recommended restaurant. However, it wasn't anything to write home about. The food was very bland and boring. Breakfast was awful! The same every day. Processed ham and cheese, burnt croissants (if you were lucky, some days there weren't any at all.) The food was all left out in the open, with lots of bugs flying around (no wonder, due to the horrible plants hanging from the ceilings). Covers on the chairs weren’t always the cleanest, and some of the jugs they used to serve from had big chips in them (the perfect breeding ground for bacteria). Hardly a michelin restaurant standard!? The worst thing about the evening meals is the two-tier system that they seem to operate. Hotel guests are instructed where to sit in the evening. They are rarely allowed to sit by the windows with the panoramic views, as those tables are reserved for the ‘paying guests’. Watch out for the breadsticks! They seem to forget that we have already paid to be there too! The restaurant guests are treated very differently from the hotel guests, which made us feel like second class citizens, an inconvenience. When in fact the hotel guests are probably what keeps the place going.
The ‘new garden area’ was very unkempt. I never saw anyone use it as it looks like it’s been forgotten about. It’s untidy, unclean and probably teeming with mosquitoes as there is so much untidy, neglected shrubbery.
Regarding the mosquito bites…. I am never usually affected. This time I got badly bitten the first day about 30 times, some of them quickly turning into huge blisters. I visited the pharmacy in Sorrento where I was given a sterile needle to burst the blisters and anti-biotic cream. Five days later when most bites had huge rings around them and my skin was very red and hot I went back and after insisting they eventually gave me oral antibiotics! The reason I am putting this in the review is to warn you of the critters! We had been using the Avon stuff and also tried the jungle stuff but neither worked. I’m told that the best product to get is something called Ben’s jungle strength, which you can get from Amazon before you go. My husband is also convinced that we got bitten whilst sitting beneath the arches outside of the hotel in the evening, as there were lots of plants and dark damp places for them to hide. So we stopped sitting there and instead sat on the rooftop of an evening with some of the other guests, and enjoyed the views, and swapping stories of this place that we’d all been landed in! We didnt get many bites after that, just the odd one, and nothing like the ones i got the first day!
The road outside is very dangerous as the hotel is placed at the centre of 2 quite sharp bends, and the Italians don’t tend to drive slowly or with much care. You’re taking your life in your own hands if you decide to walk along it as there are no footpaths whatsoever. To do the ‘short ‘ walk to the beach you have to navigate this road and then an extremely steep hill. Not so bad on the way down but it’s exhausting on the way back up! There are no shops within easy walking distance, so it’s not easy to nip out for a bottle of water or some milk etc. Incidentally there are no tea or coffee making facilities in the rooms. I took my own kettle, tea bags, mugs, even a spoon luckily! If you do decide to stay at this godforsaken place I’d also advise to take an extension lead as you’ll probably only find 1, maybe 2 electric points in the whole room.
Whilst we were there the weather became windy the last couple of days. There were 3 cantilever umbrellas on the roof which were being ‘stabilised’ by a few pieces of concrete slabs. All 3 of them blew over as soon as it got windy, so obviously weren’t very safe to start with. All that we heard for the last 2 nights was all of the metal furniture on the roof being blown around. It sounded like a war zone! Nobody ever went to remove the furniture or at least secure it.
Another issue was the non-existent wifi, it can only be used when you are sitting right by the router. Useless! And the flat screen tv’s are also useless as there is only 1 english channel that they subscribe to which is BBC World News. Given that this hotel is exclusive to Jet2 with all English guests then this is unacceptable!
We met many people whilst we were there as we were all in the same predicament with the same issues. We enjoyed Sorrento but we will never go back to this so called ‘hotel’, and I would never ever recommend it. It was like being in an episode of a cross between Fawlty Towers and Duty Free!

Room tip: From what I could gather from other guests, none were good.
Date of stay: September 2018
Trip type: Traveled as a couple
6  Thank wp1315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2018

Great holiday staying at Villa pina in August. Very rustic Italian hotel. Small but loaf's of character. Views from terrace spectacular and food adequate. We were booked as half board and overall our holiday was excellent value for money

Room tip: Book a balcony or terrace room
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
1  Thank Deirdre M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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