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“I feel like I stayed in a different hotel to some reviews below.....”
Review of Disio Resort

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Disio Resort
Ranked #6 of 18 Hotels in Marsala
Certificate of Excellence
Hampshire, United Kingdom
Level 6 Contributor
184 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“I feel like I stayed in a different hotel to some reviews below.....”
Reviewed September 16, 2013 via mobile

I am not sure if I have different expectations, or if because we went off season (second week of Sept), the service and offerings were completely different to when others stayed.... but I am not sure how this place has such good reviews. I don't write bad reviews lightly but I was so disappointed here.

The plus points:
Pool area is stunning and grounds nice
Room spotlessly clean
Two young girls on reception were lovely and as helpful as they can be (given limitations of the hotel itself)


The disappointments
Firstly, the food. We ate here for our first lunch and was so disappointed. The prices were not cheap (similar to home and in town) but had it been good quality it would have been ok to be on a resort 15 minutes drive from civilisation. It was appalling. We ordered fish of the day with potatoes. The fish came whole (normal here), but had not even been scaled. So even if trying to remove the skin and hence scales, they were all over the plate so in every mouthful. The potatoes were served at the end when we had practically finished (we were told there "had been a problem") amd were still not cooked through. Dire.
Waiter offered no wine list - just "red or white", so no idea on the price of wine or what wad on offer.
We know this quality is not typical, and serving with scales not normal as we had several fantastic meals out in various towns.

We tried the restaurant one more time and it was equally poor - prawn and courgette pasta had one prawn in it.... for 12 euros, not good....


We also tried to go for drinks at the bar during out stay. Both times (fri and sat) we were told the bar and all bar staff were at the pool bar, which is the main bar, but they had a function on so we could not use it. The receptionist then said they could try and make us something but they are not bar staff so were unsure...... so we again gave up and went into town.

You must, must have a car when staying here. Esp if more than a night or two.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank The_New_Mrs_OConnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DisioResort, Responsabile reception at Disio Resort, responded to this review, September 18, 2013
Dear Mrs O'Connor,

we are sorry that our hotel was not up to your expectations.
However, advices are precious for us, in order to improve our services and therefore,
we thank you for your suggestions, especially for the menu and the restaurant room, as I had already explained to your friend, during the check-out.
I hope to see you in our structure, and next time we hope you will enjoy a better stay.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Durham, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 11, 2013

Stayed at the Disio at the beginning of May, temperature between 22-25 deg c. Booked a superior room and was not dissapopinted. Lovely gardens and nice size pool, perfect for relaxation. Marsala is not the best place to visit in Sicily, run down and very little to do, but as a base to tour sicily you could do a lot worse! Paid £65 per night for the room and went half board for an additional £48 per day for us both. Service was all very efficient, however food was hit and miss albeit a 4 course meal. Friendly staff and you get the impression this is a family run hotel rather than a chain.

Put the hotel somewhere else and it would have merited 5*. Definately hire a car!!!

Room Tip: Superier rooms have there own little villa/living room to share with another 2 rooms.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewDebbie35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Silver, New Jersey
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 8, 2013

Stayed in Disio Resort last October with a tour group. It was a fabulous experience. A little out of the way location so perfect for groups or couples who want to enjoy country serenity, a beautiful pool & gorgeous garden setting. Highly recommend the restaurant. Dinner was delicious and service excellent. Great coffee & pastries for breakfast. Rooms were well appointed in a country style but very quiet and safe. Good sized bathrooms. This is a resort to relax in! Staff were very friendly and helpful.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirsty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DisioResort, Responsabile relazioni pubbliche at Disio Resort, responded to this review, September 18, 2013
Dear Guest,
thanks for your time and for the positive feedback. We hope to see you again at Disìo Resort.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 6 Contributor
257 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed June 26, 2013

We took the scenic route from Trapani on SS115 to arrive at this elegant resort outside Marsala. The room was well appointed and had a luxurious feel to it. Aptly named Comfort suites, we were certainly comfortable. The bed was the best I've slept on since arriving. A pristine pool, meticulous grounds, along with a lovely landscape showed the obvious care given to the property. We enjoyed the serenity and opted to have dinner on the premises. The dining area was a bit warm upon our arrival and the food was modestly priced. Even so, the meal was fine. We received a special rate that included breakfast making this property a fabulous option we absolutely enjoyed. We highly recommend this property and will stay here again.

Room Tip: Any room you choose will be great!
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinehurst, NC
1 review
Reviewed June 18, 2013

Disio is a special place to stay for itself or to visit the nearby Marsala sights. The property is lush and very well cared for. Accommodations are clean, comfortable and ample; amenities high quality, towels soft, plantation shutters very effective Staff is pleasant, helpful and responsive. Free WiFi available. The food is a highlight - guidance by a Michelin starred chef and executed well, wine-knowledgeable waitstaff, heightened attention to detail (e.g. Illy coffee and local Sully flower honey served at breakfast).

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZioT935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2013

Disio is like a little piece of paradise in the middle of Sicily's Marsala region.
The accommodations are serene, the service is unparalleled and the food is "out of this world".
This may prove to be one of the finest kitchens in all of Sicily.
We highly recommend Disio for a relaxing vacation. There is plenty of sightseeing close by and , if you choose to stay on the resort, there is a gorgeous pool area, tennis courts, walking paths and even a driving range and small golf course to practice your game.
Just lovely! We can't say enough good things about Disio and plan to return.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clelia992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perrysburg Ohio
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 8, 2013

This property is clean, and beautiful. It is very quiet and is a wonderful place to return to after touring the Marsala area, or a place to unwind for a few days. It did remind me of a resort in Scottsdale, Arizona. The rooms are well appointed and the food is wonderful, with impeccable service! The pool is fabulous. The facility would be perfect for any kind of event, large or small. Did I mention the food?? If you don't have time to stay there, at least go for dinner.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharonacarona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disio Resort

Property: Disio Resort
Address: Contrada Scacciaiazzo 79 | Country Scacciaiazzo 79, 91025, Marsala, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Trapani > Marsala
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Marsala
#2 Romantic Hotel in Marsala
#3 Luxury Hotel in Marsala
Price Range (Based on Average Rates): $
Hotel Class:4 star — Disio Resort 4*
Number of rooms: 23
Official Description (provided by the hotel):
This new complex offers guests an acceptance and an impeccable comfort, in one of the beautiful angles of western Sicily: Marsala. Disio rises to the center of a splendid and perfumed botanical park of 15 hectares, and it is equipped with various systems: a green of 3 holes, practical green and putting green, a swimming pool, a tennis field and soccer, a park for children, panoramic terraces and other spaces in which to relax. ... more   less 
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Also Known As:
Disio Resort Marsala, Sicily

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