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“Things to be aware of...”

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Delfino Beach Hotel
Ranked #14 of 19 Hotels in Marsala
Hull
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Things to be aware of...”
Reviewed May 23, 2012

My wife and I have just returned from a week at the Delfino Beach Resort in Marsala. Though, overall, we had an enjoyable time, there are certainly some things to be aware of if you are planning on booking a holiday at Delfino.

Location: As has been mentioned in other reviews, this resort is very isolated. Located around 4-5km from the centre of Marsala, one is unable to access the city on foot. There is precious little/no activity around the resort itself by way of shops or places to buy food. As we were on the half board deal, this resulted in us surviving between breakfast (7.30-9.30) and dinner (8-10.30ish) on snacks from the vending machine for lunch (for which reception doesn't provide change). We did get a taxi to Marsala on one day and bought food from a supermarket to tide us over, though this wasn't ideal either. While this didn't make for a bad holiday, it is something one should be aware of.

Beach: At the time of our visit, the beach was in no fit state to spend time on. By the end of our stay, action had been taken to clean/prepare the beach for 'season', though it remained unspectacular at best. The resort itself seems to own a stretch of a few hundred metres, though either side of this the beach remained littered with waste.

Room: Spacious and clean with comfortable beds. TV provided but no English speaking channels (which we didn't really expect, though there was mention of 'cable tv' in some literature we read, so one might have easily been misled.

Restaurant: Half-board customers have to pay for all drinks with dinner in the restaurant. Though we assumed we would have to (and thus budgeted accordingly), it was never specified to us and we never had to sign anything after each meal to confirm what we had drank, leading us to wonder whether they were included. It's simply worth being aware that they are not. The food itself was decent though, again, unspectacular. You are given a set menu from which to choose two dishes. However, the menu is very similar every night, populated (almost exclusively) with seafood dishes which seem cheap and easy to make in bulk (risotto, pasta, etc). There is the option to order pizza (which is included for half-board customers), though we were never specifically made aware of this and only found out after over-hearing another table enquire whether this would be possible. Again, it's something to be aware of in advance because many people would go through the holiday without knowing.

Pool: The pool area is clean with plenty of sunbeds available (though we were attending out-of-season).

Customer Service: The staff were something of a mixed bag. Some were polite and helpful while others barely seemed to register your presence. As we stayed 'out-of-season', the hotel seemed to be operating on a skeleton staff. The pool bar was never open. The bar inside the main building rarely had anyone serving drinks and was open more than it was shut. Anytime we went to reception to ask for a drink, the staff seemed put-out at the request. I would expect this to be different during peak season, though as the hotel was open to paying customers, one has every right to expect a better quality of service.

My wife and I booked this holiday hoping for an opportunity to relax by the ppl/beach and have a read. As a result of these limited expectations/demands, we still had an enjoyable experience. However, having read some poor reviews prior to our departure, we also went prepared for the hotel to be flawed in a number of way. It most certainly doesn't present as a four-star accomodation (perhaps when it first opened, it might have been). If we hadn't read these reviews, we would have been a lot more disappointed. As such, I thought I'd return the favour for anyone else planning to head out to Delfino Beach.

Room Tip: We stayed in the main building with a front view which was pleasant.
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  • Stayed May 2012, traveled as a couple
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Helpful?
4 Thank Jordan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 14, 2012

We recently got a last minute deal for a week at Delfino 'Beach' Resort and were extremely disappointed to find that the beach was totally unusable when we arrived in Marsala. We didn't expect much for our money, but the coastline was an absolutely mess - covered with debris, seawed, rubbish and glass. The hotel itself was clean and friendly, and the pool was fine - but there was absolutely nothing to see or do within walking distance of the resort. We had a half board deal, and had hoped to be able to buy lunch at a local shop, bar or restaurant, but everything was totally closed up - it is a really isolated stretch of road. The brave could walk about 2m into Marsala, but with no pavements and Sicilian road safety - you take your chances! We hired a car to escape and sightsee everyday and did find some lovely scenery and beaches elsewhere, but I certainly wouldn't recommend Delfino for anyone seeking a pretty Sicilian break. The hotel food was actually pretty good, so no complaints there - but there were about 300 teenagers also staying at the hotel as part of a school trip, which didn't make it very restful! Do your homework before booking.

Room Tip: Ask for a room in the actual hotel, not in the annexe blocks
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  • Stayed April 2012, traveled as a couple
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Helpful?
6 Thank Hannah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 6, 2012

Delfino beach is situated 6km from the nearest town of Marsala. When booking this we didn't think this would be a problem as we wanted a relaxing holiday by the pool or on the beach. However the hotel's beach was an absolute disgrace, covered with broken sun loungers, chairs and rubbish. The pool area was not much better. The bar was not open, there was no sign of fitness facilities (except for 3 bikes) and the tennis court looked like it hadn't been used in years. When we confronted the hotel staff about this, we were told that it was out of season and they don't start cleaning the beach until mid June. Funny considering they call themselves the Delfino 'BEACH' hotel. I don't know whent he pictures on their website were taken but it certainly wasn't within the last 10 years.

The bus they clain to provide into town was also not running. Instead we had to pay 10 euros for every journey into town and 10 euros back. When we tried to cut down the cost of the journey by sharing taxis, they charged us three times as much saying that they charge per person rather than per journey. We ended up paying 140 euros just on taxis on this holiday trying to escape the poor facilities of the hotel, which would have been better spent on an alternative hotel. The hotel said we should have hired a car but having not driven a car in the past 5 years, the hotel should not use this as an excuse for not providing a decent environment for their guests. Also another couple staying at the hotel had an accident on their first day in a hire car and so it didn't give you much confidence. The hotel should have provided the transport they clain to provide on thier website or at least been of more assistance in helping. We felt trapped. We asked for bus times on 2 days of the holiday from Marsala to some nearby islands. On one day they said they couldn't help and on the second they gve us cmpletely the wrong information.

The food was ok. We stayed half board at the hotel and as there was nowhere nearby to the hotel to buy food and Marsala closes between 1 and 4.30 every day including most of the restaurants, this was all we ate for the whole holiday. There was a shop next to the hotel that was empty and never opened (obviously because it was out of season) and a beach bar down the road that was always full of smokers and very unpleasant. For evening meal, we had the choice of 3 starters (risotto and pasta) and 3 mains (almost all fish). If you didn't want fish, you could have a pizza. For the first couple of days, I was quite impressed with the standard of evening meals though as time went on and the more times risotto was repeated, I decided to stick with the 5euro pizzas. The range of desserts kept diminishing every night including all of the fresh fruit. By the end of the week, I couldn't wait to get back to England and eat fresh fruit and veg and a diet drink (both of the latter did not exist).

All in all, this was probably the worst holiday I have ever been on, to the worst hotel and in an area of Sicily that hadn't see a tourist in the last 30 years. The town also provides nothing for tourists other than the Florio wine tour that I would highly recommend. There is no way this is a four star hotel especially as the hotel had school trips staying there every night of the week, making noise till all hours in the morning and having disco's downstairs. The hotel is in dire need of a makeover and need a wake up call to realise that as long as there are paying guests expecting good service, facilites and a relaxing holiday there should be no 'out of season'.

Room Tip: The rooms with balconies are smaller and do not have a bath. Although our room didn't have a bal...
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  • Stayed April 2012, traveled with friends
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Helpful?
6 Thank Katinthecity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marsala hotels

venray
Level Contributor
142 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 29, 2011

Delfino Beach is located south of Marsala and a little difficult to find. However it has a nice location, it has a nice entrance and look and the rooms as well as the bathroom are spacy and nice. The hotel has the breakfast area (huge!) in the hotel building, but the restaurants as well as some other building are off-site near the beach. Restaurant serves typical Sicilian dishes.

Room Tip: Ask for a room in the main building with balcony (nice view).
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  • Stayed September 2011, traveled with friends
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Helpful?
17 Thank otten4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
francescp, Resident Manager at Delfino Beach Hotel, responded to this review, October 1, 2011
Dear Sir / Madame,

Thank you so much for your review and we are very happy you staid well at our hotel.
We will provide for more indicatin to reach our hotel.

Thank you so much for your preference. Come back at Our hotel when you wish.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BA
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 4, 2011

The hotel is very nice. It is well equipped, very clean, surrounded by an excellent & patient staff, for the speech disability clients. At the beginning of the season, it is a little quiet, but suitable for relaxation. Perhaps more fun & in general, the night life was lacking, but Marsala was magnificent, thank you. The breakfast was yummy, the dinner was a little the Italian way, but tasted very good. Excellent wine ... outstanding company. When I had the opportunity to meet some members of hotel management, there is nothing to add, wonderful "people" as well as staff.

  • Stayed April 2011, traveled with family
    • Value
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Helpful?
8 Thank Lubka_Labudova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farnborough, Hants.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2010

Agree with latest reviews.
We went for 2 weeks at start of Sept
Position - isolated but local buses into town about 8 times per day. We had car for 13 days. The drivers are complety mad!
Reception - Always had somebody who spoke English and a lot of the restaurant and pool bar staff did as well.
Room - very good and cleaned well.
Shops - good little shopping mall at top of approach road
Beach - Clean and not charged for beds & umbrellas
Beach bar - Good food not to bad prices
Swimming pools - cold and main one with noisy music
Pool view - Joke can not do as balconies round wrong way
Sun - Red hot unless you get some rain, boy it comes down

Food - Nothing open in hotel during day, you have to use beach bar or get from bakers/supermarket. Breakfast was the same most days but a wide enough choice for all. Dinner, we thought was a reasonable choice and a lot of the fish and meat we were served was excellent. did not have to pay for any drinks with meals. We used the hotel restaurant/pizzeria for 2 dinners and the final day lunch, which you have to pay for, and thought the standards in there were excellent.

Nightlife - Unless you go into Marsala there was for us italian dancing and very noisy animation by the staff for the kids. no place to go other than the complex.
Sight seeing - There are some great sites and places to go around Marsala - Fafvignana an excellent trip by ferry, Selinute, Erice in our view a must, Agrigento for ruins, Segesta stunning ruins, centre of Trapani, around the fish market in Marsala and the hotest beach we have ever been to, also very busy, San Vito lo Capo.
We enjoyed ourselves as we think others who we met, the other 6 English, did as well.

  • Stayed September 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
5 Thank smithy61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton, United Kingdom
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 4, 2010

I spent 3 days at the Delfino Beach Hotel near Marsala in Aug 2009.

I really enjoyed my stay. The hotel is clean and well maintained with friendly and helpful staff. It is also reasonable value for money.

The rooms are nicely furnished, comfortable and air conditioned.

There is a medium sized pool with nice sun bathing area and sun loungers.

Car parking is free.

The beach is across the single carriageway road from the hotel.It is a private beach and you can pay for the beach at the hotel reception. The sand and water are lovely and clean . Refreshments are available on the beach as are sun umbrellas and loungers.

Evening meals are taken in the restaurant at the beach and the food is very good.You sit on wooden decking that goes right onto the beach and is a lovely place to eat in the open air listening to the gentle waves breaking on the sand , especially if you are there for sunset as you are looking westward over the sea with the outline of the Aegadian islands nearby.Gorgeous.

I would definitely have no problem in staying here again.

  • Stayed August 2009, traveled with family
    • Value
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    • Service
Helpful?
4 Thank vincas64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Delfino Beach Hotel

Property: Delfino Beach Hotel
Address: Lungomare Mediterraneo 672, 91025, Marsala, Sicily, Italy
Location: Italy > Sicily > Province of Trapani > Marsala
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Marsala
Price Range (Based on Average Rates): $
Hotel Class:4 star — Delfino Beach Hotel 4*
Number of rooms: 82
Reservation Options:
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Also Known As:
Delfino Beach Hotel Marsala, Sicily

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