My wife and I have just returned from a week at the Delfino Beach Resort in Marsala. Though, overall, we had an enjoyable time, there are certainly some things to be aware of if you are planning on booking a holiday at Delfino.
Location: As has been mentioned in other reviews, this resort is very isolated. Located around 4-5km from the centre of Marsala, one is unable to access the city on foot. There is precious little/no activity around the resort itself by way of shops or places to buy food. As we were on the half board deal, this resulted in us surviving between breakfast (7.30-9.30) and dinner (8-10.30ish) on snacks from the vending machine for lunch (for which reception doesn't provide change). We did get a taxi to Marsala on one day and bought food from a supermarket to tide us over, though this wasn't ideal either. While this didn't make for a bad holiday, it is something one should be aware of.
Beach: At the time of our visit, the beach was in no fit state to spend time on. By the end of our stay, action had been taken to clean/prepare the beach for 'season', though it remained unspectacular at best. The resort itself seems to own a stretch of a few hundred metres, though either side of this the beach remained littered with waste.
Room: Spacious and clean with comfortable beds. TV provided but no English speaking channels (which we didn't really expect, though there was mention of 'cable tv' in some literature we read, so one might have easily been misled.
Restaurant: Half-board customers have to pay for all drinks with dinner in the restaurant. Though we assumed we would have to (and thus budgeted accordingly), it was never specified to us and we never had to sign anything after each meal to confirm what we had drank, leading us to wonder whether they were included. It's simply worth being aware that they are not. The food itself was decent though, again, unspectacular. You are given a set menu from which to choose two dishes. However, the menu is very similar every night, populated (almost exclusively) with seafood dishes which seem cheap and easy to make in bulk (risotto, pasta, etc). There is the option to order pizza (which is included for half-board customers), though we were never specifically made aware of this and only found out after over-hearing another table enquire whether this would be possible. Again, it's something to be aware of in advance because many people would go through the holiday without knowing.
Pool: The pool area is clean with plenty of sunbeds available (though we were attending out-of-season).
Customer Service: The staff were something of a mixed bag. Some were polite and helpful while others barely seemed to register your presence. As we stayed 'out-of-season', the hotel seemed to be operating on a skeleton staff. The pool bar was never open. The bar inside the main building rarely had anyone serving drinks and was open more than it was shut. Anytime we went to reception to ask for a drink, the staff seemed put-out at the request. I would expect this to be different during peak season, though as the hotel was open to paying customers, one has every right to expect a better quality of service.
My wife and I booked this holiday hoping for an opportunity to relax by the ppl/beach and have a read. As a result of these limited expectations/demands, we still had an enjoyable experience. However, having read some poor reviews prior to our departure, we also went prepared for the hotel to be flawed in a number of way. It most certainly doesn't present as a four-star accomodation (perhaps when it first opened, it might have been). If we hadn't read these reviews, we would have been a lot more disappointed. As such, I thought I'd return the favour for anyone else planning to head out to Delfino Beach.
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- Also Known As:
- Delfino Beach Hotel Marsala, Sicily