The bed I was given was infested with bed bugs. I had over fifty bites on my person, fifteen of them on my face. When I went down to complain, the night receptionist told me they could move the following day and that they had no other vacancies that night. When I told him I'd be sleeping in the lobby, he magically found a room that was practically empty. After being moved, I was not bitten again. I asked to see the manager multiple times and was always told he'd be around at a different point in the day. Finally, on my last evening, I asked a different receptionist to please call the manager so I could discuss being refunded some of my stay. After this man was extremely unhelpful, he eventually rung the manager who seemed very apologetic on the phone and agreed to give me a refund for the two nights I was in the infested room as well as a meal voucher for my last night. Satisfied, I gave the phone back to the receptionist, who said something to the manager, hung up, and then told me there was nothing he could do for me. I protested that the manager had just said to refund me two nights, but he refused and told me I could wait to see the boss when he was there in an hour. Guess who was not there an hour later. I asked him to call again, he said he was talking to the manager online, and at that point I was so frustrated I started to cry. He must have told his boss I was making a scene (and you can bet I showed everyone who asked all of my marks) because he eventually slid me ONE night's refund and a meal voucher and said that's what his boss told him to do. While the receptionist's attitude wasn't the greatest, I think the management needs to get itself in line. This is absolutely unacceptable. The receptionist tried to compare my asking for money back to deciding mid-way through a meal at a restaurant that I didn't like what I was served and asking for my money back. Just so everyone knows what is included in your stay: BED BUGS.
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- Also Known As:
- Colombo Province Of Venice/Marghera, Italy