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“Disappointing” 2 of 5 bubbles
Review of Hotel Sant'Andrea

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Hotel Sant'Andrea
Ranked #13 of 22 Hotels in Marciana
Certificate of Excellence
London, England, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing”
2 of 5 bubbles Reviewed September 15, 2013

We had booked one week here for our honeymoon, and (though we had phoned the hotel and emailed them twice in advance to ask for a nice room), sadly upon arrival we were allocated one of the smallest rooms with twin beds and no balcony. We didn't expect too much from the service, recognising it was a 3 star hotel, but there wasn't even fruit/wine in the room, which could have been a nice gesture. Only after we complained 3 times did they try to find us a bigger room and it turned out the hotel also has a cottage, which is more spacious but 2 star style. This was never mentioned in our early queries, which were met with a flat "No".
The dinner was good, but not amazing compared to what else is on offer in Tuscany.
We actually left the next morning because of the bad service and small room, choosing to upgrade to a better hotel. However, I should say the gardens were beautiful and it probably would have been alright for a normal holiday, as it was a reasonable price, just not for a special occasion.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank NVLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    90
    52
    10
    3
    4
See reviews for
45
94
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2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
san diego
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 25, 2011

We stayed at Hotel Sant'Andrea for 3 nights during a 3-week vacation to the Spanish, French, and Italian rivieras. The beautiful and peaceful surroundings provided a wonderful vacation from our vacation! We booked their "sea and flowers" package, which included two-story, loft-style accommodations with a sea view, fresh flowers, and half-board (breakfast and dinner). The room was spacious and comfortable, with a gorgeous view from the balcony. (Note: the doors to the balcony must be completely closed for the air conditioning to work!) The gardens are peaceful and relaxing, with plenty of chaises and nooks to sit and enjoy the amazing views of the sea. The free internet service, which is provided in 3-hour increments using an access card, is available in the common areas, including the garden, and also worked on our balcony. The breakfasts and three-course dinners were delicious. The staff were polite and helpful, although there seemed to be some preference for Italian speakers (which makes sense given that it's Italy). Don't expect that everyone here will speak English. A few people on staff speak some English, so we got by on that, hand gestures, and a few Italian phrases that we cobbled together. The local beach is a few minutes' drive from the hotel, but we had a rental car, so it was not a problem. The hotel also offers occasional shuttle service to beach if you don't have transportation of your own. Overall, we had an amazing stay and hope to return again in the future.

Stayed September 2011, traveled as a couple
Helpful?
1 Thank l0lita007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 11, 2010

Family-owned hotel provided personal attention. The room was small but clean and well-maintained. The hotel is in good location, a bit far from the beach, but has excellent views of the sea and hills. Breakfast was sumptuous. Internet service not available in room, and patchy in reception area. Overall, I had a wonderful stay at the hotel.

  • Stayed May 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AcieMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sant'Andrea

Property: Hotel Sant'Andrea
Address: Loc Sant'Andrea, 57030, Marciana, Elba Island, Italy
Location: Italy > Tuscany > Province of Livorno > Elba Island > Marciana
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#8 Romantic Hotel in Marciana
#8 On the Beach Hotel in Marciana
#8 Family Hotel in Marciana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sant'Andrea 3*
Number of rooms: 20
Official Description (provided by the hotel):
In one of the most enchanted inlets of the isle, you can find the Hotel Sant'Andrea, a small and charming hotel whit every possible convenience.Where by spell you will be surrounded by the friendliness and hospitality of the Garbati Family; they will be able to give you magic moments which will make of your stay in the Hotel an unforgettable memory. ... more   less 
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Also Known As:
Hotel Sant'Andrea Elba Island/Marciana, Italy

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