Just back after 2 weeks half board at the Hotel Du Lac, having booked with a well known British Tour Company and paying over 2.5K for the Holiday.
First off the setting and location are Stunning, the Staff are excellent and the hotel is the cleanest hotel I have ever stayed in, the Food was also Very Good (we ate in 10 nights out of our booked 14 it was so good ) The pool area was also very clean and well tended and I must also say, never busy.
Sorry but that's all the Good bits, my wife and I felt we were treated as the "Brits on a Package Holiday", so don't bother with them ! The first problem was our room, we were advised that it would have a Pool View and not a lake view, which was fair enough but as you can see from our photos, we had a very restricted view of the CAR PARK ! Our Brochure also stated that the Hotel did not accept bookings for Children. This was one of the main reasons we booked it as our "Children" are all grown up now and we Don't want to Holiday with other Peoples Children, that said we counted 24 Children with ages of 5 months to 14 years staying at the Hotel over the 2 weeks we were there (It would seem the Hotel do not object if the Kids are German ! )
Then there were the Dogs, yes, DOGS ! you may not believe me but I actually like Dogs.............But not when I'm eating, Not in the Restaurant , Not Barking, Growling and even on one occasion, BEING SICK ! Needless to say all of the Dogs belonged to Germans, I complained to the Manager, especially when the Collie Dog Vomited in the Restaurant, only to be told with a Shrug of his Shoulders that the Dog was ill ! ! ! ! , Personally I Blame the owners and the Hotel Management, Not the Dogs in Question. we really did not appreciate the company of the Dogs or Noisy, Badly behaved Children at Breakfast and Dinner................so be aware, they will be there even if your Brochure makes no reference to them.
The final straw was that the room we had was advertised as having Satellite TV, Well it did, there were 8 Italian Channels (No surprise there as we were in Italy) but there were also 7 German Channels, the only "English" Speaking Channel was CNN News, and we all know how irritating that can be after Ten Mins ! Now I couldn't really understand this, as the "HUGE" TV in the Restaurant when it was switched on actually had SKY News showing on it (to be fair the volume was turned off but it was SKY News ! )..........so again I approached the Management and asked it there were any "English Speaking" TV Channels on the TV in my Room, only to be told "NO" when I asked if the SKY News , (which was on the TV at the point I was speaking to the management on the subject) could be viewed in my room, I was also told "NO" and the manager then walked away from me and ignored me for the rest of the Holiday.
Well, that's my Rant over, I'm taking up my Complaint with Thomson. The only other thing I will say though is that all of the other previous Comments about the Seating Pecking Order in the Restaurant on an evening are So So True, the Arrogance of the Management and the ANTI British undertone my wife and I felt for the whole 2 weeks have left us both feeling totally Fed up and mislead by Our Holiday Company. I have still marked this Hotel as Very Good, purely due to it's Location, cleanliness, Great Staff and Good Food, Shame about the Management and their attitude and discrimination !
- Official Description (provided by the hotel):
- It is completely renovated and equipped with the newest standards of the 4° star category.Our hotel boasts about an enviable, elevated position with stunning views overlooking the beautiful blue waters of Lake Garda with a romantic view facing the old town of Malcesine. It is always estimated for the heavenly quiet position directly on the lakeshore with beach and private wharf with sun-chairs. Walking along the Lake-Promenade a half mile you reach the town.The forty large bedrooms all with balcony or terrace and positioned directly on the lake are all furnished with modern facilities: telephone, safe-deposit box, TV-SAT, fridge, electric kettle, AIR CONDITIONING or heating, modern bathrooms with shower, hairdryer. Hotel facilities, lift, INTERNET POINT, swimming pool, solarium terrace with sun beds, sun umbrellas, pool towels, panoramic view. Whirl-pool (33°) on the lake terrace, parking, carport, fitness room, surf deposit all inclusive.Dining room with air conditioning, dinner with table service, menu choice with salad and dessert buffet, weekly Galadinner by candlelight, Italian cuisine and regional specialities.You can choose daily half board or just Bed and breakfast. Generous breakfast buffet also on the panoramic terrace on the lake side with its splendid view over the Lake.Bar service, snacks and meals, coffee, sweeties, ice cream, cocktail bar. Tv-Sat room.We assure you our best attention, own good language knowledge and wait for your booking inquiry. ... more less
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- Also Known As:
- Beach Hotel Malcesine
- Beach Hotel Du Lac Malcesine, Lake Garda, Italy