The location is as perfect as described and the food and service up to standard in a pleasant restaurant and reasonably priced snack bar overlooking the lake. But from there it goes rapidly downhill.
Though we had requested an upper floor room when we booked some months earlier, this was blindly ignored and those rooms allocated to people ahead of us at reception on checking in. We knew this request could not be guaranteed, but it was clearly never even considered and we were horrified when we saw our tiny, drab and dimly lit 1st floor room, barely big enough for two very narrow single beds and with insufficient storage for clothes for two people. Eventually we were, moved to a larger room (which hadn't been let as it had faulty electrics); apart from its size, it was no better than the first.
There are countless other aspects of this hotel, albeit somewhat less important, that fall way below the 4 star standard we have experienced in numerous previous visits to Italy. These range from minute TVs in cheaply and inadequately furnished bedrooms (why no waste bin?), to all sun loungers being disabled so the angle of the backs can't be adjusted. I could go on...
The staff do their best but it's very obvious that they are under pressure from the proprietors (who make no attempt to engage with guests) to cut costs wherever possible.
It's a shame, but a beautiful location and breathtaking views of the lake and mountains cannot justify a 4-star rating.
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- Also Known As:
- Excelsior Bay Malcesine
- Excelsior Bay Hotel
- Hotel Excelsior Bay Malcesine, Lake Garda, Italy