When considering this hotel, BEWARE! The management have no integrity or priciples when it comes to honouring your booking.Overbooking is obviously the norm and they will unceremoniously let you down at the last moment.
In May 2012 my wife and myself booked a week through Thomas Cook at the Excelsior Bay for our Golden Wedding celebration on the 15th September which we paid for in full in May.
Seven days before departure in September we were informed that the hotel was overbooked and were given an alternativehotel in a completely different resort on Lake Garda. This was not suitable and was not what we had booked anyway. As a result we had no option but to ask for a refund and because of the indifference of the Excelsior we have been nowhere.
This was a Golden Wedding celebration, obviously a bit special but now in `tatters`thanks to
the Excelsior. Pitty we never made it as comments from customers who`s bookings were honoured appear to be good.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Cancelon, TripOnline SA, Agoda and Evoline ltd so you can book your Hotel Excelsior Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Excelsior Bay Malcesine
- Excelsior Bay Hotel
- Hotel Excelsior Bay Malcesine, Lake Garda, Italy