Having visited Italy in many occasions and in particular the Lakes, I was again looking forward to great food, wine and hospitality. The pictures presented a decent picture of the hotel which were met once we arrived. We were met with a 'frosty' receptionist who, during our stay, sometimes ignored us or gave a cold stare which was downright rude. During our stay she was unhelpful and when asked to use an iron to iron creased clothes, my girlfriend was met with a look like she'd just enquired about borrowing a shotgun to hunt butterflies with. Two days later when she asked for an iron, she was met with a flailing of arms and whining in Italian before being led down to the laundry room where she was left to iron her clothes.
The same rude Italian receptionist also argued with other staff right in front of us, whilst we sat at the bar one evening. Not being fluent in Italian didn't prevent us from understanding that the conversation wasn't a pleasant one.
Another one of the staff who worked behind the bar and also served breakfast was almost as rude. Asking for a SECOND coffee at breakfast created tension and a stare ... leaving 'froth' from your cappuccino in your cup whilst asking for another drink also resulted in a muttering from this lady.
To the rooms (we booked a triple room for 2 adults and one 14 year old) were very small ... the 3rd bed was basically a camp bed with 12" walkway between the bed and the table at the end of the room. It was far too small for 3 people, although as always, spending time in a hotel room isn't what my holidays are for. The bathroom was also small in keeping with the room.
The hotel was clean and the pool area was very tidy at all times. The location was ideal for us, although for people with small children, crossing the busy main road and walking down the steep hill looked like a bit of a challenge.
Overall we thoroughly enjoyed our time in Malcesine and having stayed at another hotel in town previously, would recommend a holiday there. However, if you want friendly staff who create a pleasant ambiance around a hotel and or a decent sized room, then I would recommend NOT staying at the Hotel Internazionale!
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- Also Known As:
- Internazionale Hotel Malcesine
- Hotel Internazionale Malcesine, Lake Garda, Italy