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“I wouldn't stay here again”

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Hotel Laura Christina
Ranked #69 of 71 Hotels in Malcesine
Manchester, United Kingdom
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“I wouldn't stay here again”
Reviewed September 14, 2012

We travelled to Malcesine to view hotels for our upcoming wedding next year, suffice to say we won't be recommending this one to our guests. Upon arrival we were greeted very well by a lovely girl who spoke very good English and walked us to our own sort of mini house which was very large and which we were quite happy with. In fact our overall impressions, apart from the steep walk to get here were that we couldn't understand where all the negative comments had come from.

This is when the problems started, we soon realised that the room looked like it had been put together at the last minute, the TV was sat on top of the fridge (which hadn't been plugged in) and there were absolutely no gels/soaps in the bathroom to wash your hands with. We attempted to ring reception and the phone line was dead. I walked back to reception and the young girl had gone and there was an older man there. I asked him if we could have some soap and I was simply told that he doesn't speak English and I should come back in a few hours when his wife was back. At this point we decided to go and sit by the pool which was is not the most idyllic place for a couple given the amount of young kids who were continuously jumping off the edge of the whirlpool and dive bombing into the pool which looked like an accident waiting to happen. On returning to the room the old man was still there so I attempted to ask for soap again and he told me wife back in 20 minutes. Back in the room, I noticed that the air conditioning hadn't really done anything and given that the temperature outside was 40degrees plus and now hitting the window, we got ready to go to dinner then went to reception to report the air-conditioning. There was still no-one to speak to in English, so we set the air con as cold as it would possibly go on a high fan and hoped that would sort out the problem whilst we went out.

We returned from dinner at 10.30pm, tired and ready to sleep only to walk into a room that was intensely hot and humid, much hotter than it was outside in fact. We immediately went to reception to report this to the owner (the wife I presume!) who said we had put the air con on the wrong setting. She came to our room and changed it and told us to give it 15 mins. We waited 15 mins, but nothing changed, it was actually blowing out warm air now, so we went back to reception but we couldn't find the owner anymore. We then had to chase down the bar staff to go and find her as reception was empty. The owner eventually appeared and came back to our room and said it wasn't hot, which we would be laughing at if we weren't so angry and tired as we both had sweat dripping off our heads. We requested that she move us to another room but she said it was impossible because there were no other rooms and she was fully booked.

There was absolutely no way either of us would have slept in that hot room all night, it would have been easier to sleep on a sofa in reception so we packed our bags and requested that the owner find us another hotel. After another 15 minutes of her saying the air conditioning was fine, a member of the bar staff came to the room and she ultimately relented and rang another hotel. We then had to wait 30 mins for a taxi to take us to the hotel, this turned out to be a 10 minute walk down the road, however they were good enough to at least offer us a drink in the bar while we waited.

One more thing to mention, they tried to give us our money back and tell us to pay the other hotel (which was about 20Euro a night more expensive), however I was not going to fall for that one, they had got us into this situation at midnight so we certainly were not going to pay an excess to get out of it so I told them to pay the other hotel, but I cannot believe they they even tried that.

We ultimately had a smaller room in Hotel Cristallo and didn't get to bed until 1am, but thankfully we had air con and a lovely peaceful pool with a nice breakfast. My Partner went back to Laura Christina to collect her earrings and the owner at least sought her out to make an apology after the engineer had been around and told them that they had faulty air conditioning. Well, it's not just faulty air con, it is have faulty owners, they need to learn how to put their customers first instead of ignoring them and arguing against them when things go wrong. They work in a service industry so they need to learn how to provide a service. Fortunately for them a lot of their custom comes from huge tour buses, so they think that they don't have to worry too much about individuals, however it is the individual voices that sometimes speak the loudest and they will never improve as a hotel until all the owners learn how to treat their guests.

Room Tip: Check that the air con works in summer
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  • Stayed August 2012, traveled as a couple
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Helpful?
6 Thank DidsburyRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

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Traveler tips help you choose the right room.   Room tips (5)
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English first
fredboy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2012

Had a great stay! Very comfortable and great staff. Beautiful Lobby. I would def go back in a heartbeat. No problems at all for 5 days! I cannot believe the bad reviews as I saw nothing but good. Staff spoke English and were very helpful

  • Stayed July 2012, traveled solo
    • Value
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Helpful?
1 Thank fredboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 28, 2012

we thought this hotel was okay, yes its dated but location wise its pretty good albeit there is a steep hill to climb to get there! room adequate, traditional italian interior, bathroom okay, good wardrobe space, electricity a bit hit and miss. Lovely view of lake from balcony. Ran by a friendly couple, staff helpful and friendly. Breakfast good. Pool area lovely.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
2 Thank lisaoneill2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster UK
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 1, 2012

We went here in June 2011 for a wedding.
The hotel is very very dated, it is like something from the 1970s. They lock the front door in the evening - so we had to ring the bell when we were out past midnight.The owners would then get out of bed and open the door, just made you feel very guilty!
The whole hotel needs a refurb. Pool looked nice but we didnt use it.
The owners are lovely and will try and help, although they dont speak much English. My German came in very handy!
We were a large group there for a wedding and it was one of the more affordable hotels in Malcesine. It is in a good location, short walk from the town but not too far.

Cheap and cheerful!
Its a bit of a nightmare if you are driving, the roads are very narrow and the hills very steep.

Malcesine is beautiful and the wedding was amazing. Recommend hiring a boat and driving round the lake a little bit! You can do this from the harbour.

  • Stayed June 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Chazyd17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carentan, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 27, 2011

We got lost on the drive way to the Hotel so we stopped to look around for the right way which is not that easy and obivous...Then a big bad "hooonk!!" somebody very nervous behind our car was honking the horn although he could saw non-Italian plates on our car and we looked lost...so we had to manoeuvre to let his cas pass over on that poor narrow road. Finally we reached the Reception so see that the honkin' guy was the owner of the Hotel. Pity aboud his gray hair...
The "see to the Lake" we ordered for our room was a bad joke. The same was the service at the Bar and Restaurant. This place should be rated two stars at most. Don't go there ever !

  • Stayed October 2010, traveled with family
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Helpful?
2 Thank Gelu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Malcesine hotels

North Wales
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 20, 2011

We chose this hotel for its location, not in the town and with good views . Run by a charming older couple it is fairly modern and clean . The food was acceptable but limited . The room was comfortable but dated and the balcony was shared by three rooms making it unusable due to lack of privacy . The hotel is geared entirely for the German visitor as the staff and Proprietors spoke hardly any English . You need to be fit to stay here as although the views are good the walk up from the town and lake is very steep . Overall , we had a pleasant stay but would suggest a hotel which caters for English guests would be a better choice .

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ART300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed July 16, 2011

We booked this holiday through Italian Get Aways, who said we had chosen one of the best hotles in the area! well if this is the best they need to re visit the hotel, is in need of an urgent make over very dated and dark, the staff were friendly but spoke no english at all. the room we were given had no fan and when we asked to upgrade to air conditioned one they seem to be available to only German Guests. The food was very bland and we had trouble trying to find out what the dishes of the day actually were as no discriptions, we lived on salad. I think that this Hotel should be down graded to a 2 star the Hotel, food and service do not live up to a 3 star. the one thing i would say is that the owners and staff were friendly in an Italian sort of way and the weather and views made up for some of what we felt was a disapointing holiday.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank shanny026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Laura Christina

Property: Hotel Laura Christina
Address: Localita Puri 5, 37018, Malcesine, Italy
Location: Italy > Veneto > Province of Verona > Malcesine
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #69 of 71 Hotels in Malcesine
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Laura Christina 3*
Number of rooms: 62
Official Description (provided by the hotel):
We are pleasure to present you our Tennis Hotel "Laura Christina" in Malcesine at the Garda Lake. The hotel lies on a panoramic and quiet position, less than 150 metres far from the lake and about 800 metres from the centre of Malcesine. All the rooms are comfortable, endowed with shower, toilette, hair dryer, telephone, satellite television, balcony or terrace, some of the rooms are with Air Conditioning. For the customers are also available: three tennis courts (with tennis courses by request), a sauna, a solarium, a fitness centre, an outdoor swimming pool 23-24 warm with whirlpool and also an upstream swimming system, a bar, a garden and a parking. Lift. ... more   less 
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Also Known As:
Hotel Laura Christina Malcesine, Lake Garda, Italy

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