Wonderful staff, can't say enough on how excellent the service is here! From the moment we first walked in the door the staff made sure we were comfortable and had everything taken care of. They parked our car for us, unloaded our ski gear into the lockers, brought our luggage up to our room, all while showing us to our room - a first for us in Italy. All staff were very professional and kind, no questions or requests seemed like a hassle to them. Most impressively they took the time to learn a little something about you, like your favorite drinks, or dessert, etc.
The hotel is very nice; cozy little areas to sit in and read a book or have a drink in front of the fireplace while watching it snow. The spa is very relaxing; I think our favorite there was the stone foot jetted baths and the hot sauna. The pool/jacuzzi is nice, with multiple jets and a little waterfall/shower head. It was a little on the cool side for us, but that could be because we continually made the mistake of going to the saunas before the pool. The kids at the hotel seemed to enjoy it. Our room was very nice, decent size especially by European standards; and the bed was very comfortable. Oh and the food - very delicious!
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