WE have stayed a week from the 22nd to 29th of July 2012. With my two children of 2 and 4. I booked the hotel option with full board, I was looking for a very relax holiday.
Over all the hotel facilities met the 4 stars, beside the very poor availability of the WiFi.
The most disappointing part was the basic customer service skills missing on front-line staff. My last day, i went as per usual to the swimming pool to find out my umbrellas and sunbeds where already assigned to someone else. I informed the reception, as I was with the impression that they had made a mistake. However according to them, this a normal procedure and I just need to speak to the pool attendant. I went to speak to the pool attendants and they some how surprised of my reaction and they said i should put my self on their shoes, that most of the people tend not to use the pool the last day. I the CUSTOMER put my self on their shoes. For them It was not a big deal- I find this as a big luck of respect of your customers, you treat them with 4 stars at the start and like simple numbers on the last day.
- Official Description (provided by the hotel):
- Loano 2 Village Hotel and Residence is the ideal place for your relaxing and amusing sea-holiday in Liguria. It is especially advisable for families with children and with young boys and girls. You will find many free services conceived for the entertainment and the relax of all your family:large open green areas where children can play in complete safety, 4 swimming-pools(one is indoor and with warm water in wintertime and one is designed for children)surrounded by a large solarium, "OTTO Park" playground, a rich program of activities meant for your children on the basis of their age with games, sport and with our popular mascot OTTO il Polpotto! And in the evening after dinner you will be surprised by the OTTO Dance,our cabaret,our musical and the entertainment offered to all the guests. Loano 2 Village is located in a leisurely area, 1.300 m. far from the centre of Loano and from the beaches, easily reachable by our free shuttle bus. Our reception staff will be pleased to give you detailed information about the town of Loano and its surroundings and about various daily tours and excursions: the most beautiful venues of the Ligurian and French Riviera and the most charming inland parts of Liguria. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, getaroom.com, Hotels.com, Travelocity, HotelQuickly, TripOnline SA, Cancelon, Orbitz and Evoline ltd so you can book your Loano 2 Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Loano2village Hotel Loano