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“is it a hotel or b&b?”

Hotel Baita della Luna
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Hotel Baita della Luna
Ranked #35 of 47 Livigno B&B and Inns
Level 1 Contributor
1 review
“is it a hotel or b&b?”
Reviewed February 29, 2008

hotel without bar or any facilities.
small twin room without any ventilation.
breakfast was only ok
would have liked towels to be changed.

Stayed February 2008
Thank cremeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Russian first
  • Any
English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 25, 2007

This place is awful!!!!!!!!!!!!!!!!!!!!!!

We arrived in Hotel Baita Della Luna (even the name is a joke) in February 2007 and were treated like dirt from the moment we got there. I truly dont even know where to start with this!!!!!!!!!!!!!!!!!!!!!!!!!! It baffles me as to why INGHAMS deal with them it really does. It truly does not deserve to be called a 'HOTEL' because it isnt one.

Upon arrival we climbed the stairs to our rooms (noticing how loud they were) and when opening our doors noticed that all the doors were water damaged - not a good sign - however not that big a deal we thought. In the end it actually indicated how FILTHY this hotel is.

We stayed there seven nights and NEVER got clean towels, the cleaners whom were extremely ignorant put our used towels on the radiators, one of which wasnt working, to dry them but never gave us clean ones yet for some strange reason they had a pack of clean ones with them whenever they decided to tidy a bit.

Our rooms were cleaned about twice and at that all they did was drag a mop around the room and away they went. We soon found out though that we were one of the lucky ones as some of the people never got their rooms cleaned.

The hotel is made of paper literally, no matter how quite you try to be coming up those stairs you would think there was a herd of elephants climbing them and then the man who owns the place lives there with his family and they complained non-stop about the noise of people coming in day or night when in fact there was nothing anyone could do. This confused me a lot, you would think they would know it was their problem the hotel and stairs werent sound proof, not the guests who were staying there.

There was no hot water TWO days we were there which clearly didnt bother the man who owned the place because he did not wash himself or change his ORANGE TROUSERS once while we were there so hot water was not an issue for him but it was however for us.

We were told that we were expecting too much from a two star hotel now im sorry i have stayed in two KEY apartments on sun holidays and have gotten my room cleaned every day and clean towels every day and hot water everyday. I do NOT think it is too much to expect from any accommodation to get clean towels at least every second day and hot water EVERY day.

Breakfast would have been ok if the tea and coffee were hot (clearly they have a problem with hot things) if we hadnt been handed the same hard, gone-off cereal every morning with the same jug of milk every morning etc etc oh and freezing cold boiled eggs it may have been a bit more enjoyable, needless to say when we realised all this we soon stopped eating there.

On the day of departure, we sat in the bus awaiting the arrival of our rep and the cleaners got to work for once, but it was for our benefit we soon learned, they began to throw things out of the balconies of the rooms on to the street - items of clothing etc - assuming they were ours when in actual fact they werent. They were already in some peoples rooms on arrival and clearly they hadnt noticed because they hadnt cleaned before we got there. This obviously was supposed to bother us when infact we just sat there mouths open at how rude they were being - can you imagine if we had of forgotten any clothes and here they were being thrown on to the street.
also while we sat there they got mats and throws for the beds and just hung them off the balcony - some cleaning that was - those things needed to be replaced because i dont even think a wash would have done the trick - then again im not surprised if all they have been doing is hanging them off a balcony for years as a cleaning method.

They really showed the Italians up i can tell you - everyone else were very nice in restaurants we went to, pubs we went to and our ski instructors we brilliant.

These people have not got a clue how to run a hotel, they havent a clue how to run anything, their social and business skills are next to nothing and it appauls me as to how they are still in business.

Please if you read this review i am not exaggerating DO NOT STAY HERE.

Stayed February 2007
6 Thank Jwest13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 19, 2006

The Baita Della Luna has good points and bad points.

The good:
Location! Great location, by the centre of town and 3 mins walk from the bottom of the Mottilino gondola.

OK breakfast selection.

The Bad:
In need of updating. Yes it is only a 2* but I have stayed in far better 2* hotels. The bathroom in my room in particular needed a bit of attention. The door to the hotel says 1974 (must be when it was built) and it clearly has not been redecorated since then!

Also, the walls are very thin. I was woken every night by people coming back to the hotel late and climbing the stairs / talking in their rooms.

Staff - there was never anyone on reception the whole week I was there (apart from check in and check out).

In summary:
All in all it is an ok hotel and I would stay there again in theory(but would take some earplugs with me to ensure an unbroken nights sleep). If you are looking at a selection of hotels in Livigno I would probably go elsewhere, but if you have found a cheap deal for this hotel then I'd say go ahead and take it.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
7 Thank boarderbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Baita della Luna

Property: Hotel Baita della Luna
Address: Via Pontiglia 287, 23030, Livigno, Italy
Location: Italy > Lombardy > Province of Sondrio > Livigno
Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #35 of 47 B&Bs / Inns in Livigno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Baita della Luna 2*
Number of rooms: 20
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