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“Beware... a dangerous experience” 1 of 5 stars
Review of UNA Hotel Versilia

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UNA Hotel Versilia
Ranked #1 of 50 Hotels in Lido Di Camaiore
Certificate of Excellence
Greater London, United Kingdom
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Beware... a dangerous experience”
1 of 5 stars Reviewed August 23, 2012

Let us start on the one positive note........the staff were pleasant, helpful and experienced.
This is a vacation hotel for families, we were given Room 102 which was the only room they had to offer. It looked out on to a flat roof and a flank wall of an adjacent building. I presume that all the rooms above had the same non-view. This was 300 Euros per night.
The bathroom was dangerous, the plastic bath was shiny, had no mat for the in-bath shower and no handle to pull out of the bath or to grab if you were showering. The glass side panel was fixed (not hinged) and the distance between the panel and the silly blue plastic wash basin was so small that you had to be careful not to knock yourself when leaving the bath which was made difficult by having no support whatsoever.
The door handles were stylish but were flat pointed bars with no return, a terrible hazard at eye level for children and all this in a family hotel.
The in room wi-fi is expensive and not safe as my computer picked up a virus which has not yet been fixed. When I showed my compure to the staff they shrugged and said "It's a virus, it couldn't have happened here" but I can assure you it did.
We cut short our stay and left after 2 nights.
It is obvious that the owners have g

Room Tip: Do not take a room that does not have a full sea or mountain view. All A/C units are noisy.
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Conrad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lavetti, Direttore at UNA Hotel Versilia, responded to this review, September 3, 2012
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Versilia on TripAdvisor. Your comments and suggestions are most valuable and helpful to us in order to improve the quality of our service and not only meet but exceed the expectation of our Guests.
I am pleased that you were satisfied with the staff which is continuously trained to provide a personalized, friendly and at the same time professional service.
However I am really sorry to hear about your bad experience with the room and the WiFi connection. The room you had was a classic room with partial garden view. The bathroom complies with all Italian rules as well as the door handles. Honestly, since the opening in 2008, it is the first time we receive a complain about the safety from one of our Guests.
Our Hotel offers ADSL 2 + 12/1 Mbps WiFi Internet access, with at least 1 Mbps guaranteed broadband. We decided to offer a high quality service although it implies an extra charge. Anyway you can find on our website many special offers that include WiFi connection. Furthermore we went into the matter of the virus with our IT Department and, as the reception staff explained, it resulted that is technically impossible to get a virus from our Internet access.
Please accept my sincere apologies for any inconvenience this might have caused during your stay with us. I truly hope you will consider giving us another chance to show the high level of hospitality that we strive for.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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972 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
brussels, belgium
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 20, 2012

Nicely designed hotel, spacious (double) family rooms with all comfort available, huge dressing, silent and effective airco. Great breakfast buffet (rather unusual in Italy), freshly made smoothies, bacon and eggs for the amateurs... etc.
Nice pool and surroundings with enough space altough You 'll have to do well to get the prime spots, but never mind : the others our fine too.
The garden is well maintained despite a very dry and hot summer season.
Great roof bar / restaurant which offers all the sunset pictures You need.
One (minor) critic is the restaurant which is good but lacks just a bit of refinement to match the prices charged.
The hotel is also nicely situated to visit Lucca, Cinque terre and more closer : Viareggio and Frte di Marmei. (A car is useful)
Overall : our best hotel (of 8 places visited in Italy) with enough and very friendly and helpful
staffing.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank peter_luypaert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zürich
2 reviews
5 of 5 stars Reviewed August 13, 2012

Our holiday at the UNA Versilia was great. Among others, the hotel offers extraordinarily spacious and stylish family rooms, a 25 m swimming pool in a gracious garden and tennis courts. But what we appreciated most was the excellent service: The hotel personnel is very attentive and dynamic, thank you in particular to Alba for the juices and to Elisabetta for her restaurant recommendations! We will certainly be back soon.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mariella O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeist, The Netherlands
Level Contributor
201 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 9, 2012

One of the best hotels we have stayed in during holidays. We stayed 10 nights. Rooms are excellent in size and very stylish - we had a junior suite which offered two rooms separated by a hall, semi open kitchen, bathroom. Two flat screen tv's, large balcony with table + 4 seats + 2 lounge seats. Beds were quite tough (as in many Southern European countries) but the positive elements of the room made up for this slight discomfort. What surprised us is that the majority of guests in this season (last days of July, first week of August) were families with children in range of 0-14 years old and the hotel is very child friendly. Many guests from Belgium, Switzerland, Netherlands, Germany, UK in fact a very nice European mix. We stayed in a half board package from TUI which was excellent. Half board means starter and desert buffets (with plenty of options), 2nd course pasta/soupe a-la-carte, main course (4x fish, 4x meat) a-la-carte. So plenty of choice and on Monday a grill night in the roof restaurant and on Thursday a Tusan night at the pool. Sparkling/still water and coffee are free. Wine list is fine and affordable. When booking half board, it is possible to eat at the roof restaurant at a surcharge (in fact you receive discount of EUR 20 pp on your check). Cocktails and oysters with champagne on the roof are definitely recommended! Breakfast is excellent as well with everything you can imagine including fresh juice bar.

Pool is really great with sufficient seats / beds around and in garden. Unfortunately as in many hotels, some people queue up before opening hours to reserve the best spot at the pool or one of the "lounge double beds" to go for breakfast afterwards and not leave their seats/beds for the full day. Very hard for pool attendants to manage this, so I really cannot blame the hotel. It is all about a lack of social skills of some groups of tourists and you can only decide not to follow and we were perfectly happy in our "2nd best seat" the beautiful gardens, only a couple of meters away from the pool.

Beach access. The hotel has arrangements with some of the beach clubs. We visited Pardini (accross the road from the hotel) who offer full day umbrella + two chair + 1 bed for EUR 40 (10 discounted). Extra bed is EUR 5. The club offers beach guard, showers, facilities and quite a lot of space around the umbrella. Pardini is very nice and offers great and affordable lunch options, ice cream and drinks. Public beaches are a walk away but crowded and with no facilities.

Sight seeing: Lucca is closeby (30 minutes) and so is Pisa (40 minutes). Other Tuscan sites (Florence, San Gimignano) are quite a drive but doable. We loved to combine beach days and culture days and did not mind driving a little. Portofino (1h20m drive) is also worth visiting!

Other: internet - indeed quite slow but it was there and it was free for 60 minutes (and you could use the vouchers partially to reactivate them afterwards, even after days, so I really used to update mailbox or download a paper). So for me it was perfectly ok, especially as this is not a business hotel or area anyway. So no temptation to work all day. The bikes are really nice - it is a nice drive to Forte dei Marni and Viareggio with bike lanes next to the beach road.

Overall: I do consider this a 5 star-level accommodation for European standards and was really impressed by the quality offered.

Room Tip: All rooms appeared great but a higher floor / frontside room offers side-seaview which is nice.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SavertFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lavetti, Direttore at UNA Hotel Versilia, responded to this review, August 12, 2012
Dear Guest,
I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 7, 2012

Stayed here in July 2012 as part of a Tuscan vacation. 3 days at the hotel and it was the best place we stayed. Accomodation was smart, modern and clean. We had two girls under 2 with us and it was as child friendly as we've experienced.

Food was great and didn't break the bank. Nice pool and no trouble getting sun beds and you are a stones throw from a lovely clean beach too.

the breakfasts were terrific too - the smoothy bar was very good and san pelligrino on tap. the coffee was good quality too with a range of teas as well

Downsides - hotel restaurants dont open till 730 which was slighyly later than we wanted at night. easy work around though was to have a cocktail at the rooftop bar with nibbles (which were plentiful).

Would definitely go back

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank stish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed July 29, 2012

They definitely do not have many issues for criticism. It is not a delux level, but all functions are working very well. Its a well functioning business in all aspects. Firm 4,5 grade. I would highly recommend to all categories: families with kids, couples etc. 1 hour of internet/day is free, but connection is lousy, and they explain it by the number of guests connected. So in fact sometimes it was impossible to check email. I complained once, the receptionist offered me a one hour more free voucher, which I declined as connection was very slow anyway, but I liked that they still brought the one to my room and tried to recover the poor service. 2 recommendations for dinner: 1st place is Osteria del Mare in Forte dei Marmi, 2nd Clara somewhat 1km away which can be reached by a bicycle free rented from the hotel (the ones with front and rear baby chairs available). Both venues are of a category of EUR120-150 for two and are very good for seafood.

Room Tip: The ones looking out to the North on higher floors
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Fomych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Level Contributor
235 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed July 13, 2012

We had a suite with our own kitchen and a large balcony, with a washing machine.
The pool and spa is great for kids (spa is limited to 09-13 for kids)

The service and the staff was ab-fab.

If I should comment something negative, it's the food. We eat at the al fresco restaurant and the breakfast, and we was not impressed (You can have in mind that we are a bit over normal in our taste). PS freshly pressed juice at the breakfast.

All in all it's a perfect hotel for a holiday in the Italian riviera with a great location, very good service and big clean rooms.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank vonlind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about UNA Hotel Versilia

Property: UNA Hotel Versilia
Address: Viale Bernardini gia Viale Colombo, 335/337, 55041 Lido Di Camaiore, Camaiore, Italy
Location: Italy > Tuscany > Province of Lucca > Camaiore > Lido Di Camaiore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Lido Di Camaiore
#1 Romantic Hotel in Lido Di Camaiore
#3 Family Hotel in Lido Di Camaiore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — UNA Hotel Versilia 4*
Number of rooms: 99
Official Description (provided by the hotel):
An exclusive sea front resort, with 69 rooms, of which 42 are suites, is the ideal solution for anyone wanting to combine the comfort of a luxury hotel and the privilege of total independence offering 30 elegant apartments with a wide choice in size and type. Exclusive facilities at guests disposal are the restaurant accommodating up to 280 people, roof garden bar, indoor and outdoor areas for fitness and sport: 2 tennis courts, a 25 meter open-air swimming pool and solarium. The well equipped conference center with 7 meeting rooms accommodating up to 640 guests completes the structures that we offer. ... more   less 
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Also Known As:
Una Hotel Lido Di Camaiore

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