Good - grounds are extremely lovely, pool area very nice, security very good
Bad to Really Bad - first night - my mother-in-law woke up in the morning with bite marks on her arm & legs...we ignored it that day
second night - again my mother-in-law woke up with bite marks, she said she was scratching all night. She did not sleep the 1st or 2nd night.
We lifted up the mattress and there was a dead bug...really big and thousands of ants..the type of ants that bite!!!!!!
We called the front desk and they said they will send someone to vacuum. No apologies no nothing!!!! You would think they would have offered us something, a free night, a free meal, a bottle of wine, something! The worst part is they seem like they were put out, an apology would have been nice.
A week later our bathroom was crawling in ants. All over the walls, floor, bathtub, sink, window sill. Again we called and they seem like they were put out. And again no apologies!
If that isn't already bad, the place is situated very near to a fish factory. During our stay there were 3 days were the smell was so bad we couldn't sit outside or open our windows/patio door. It was really bad, it seemed like sewage. Quite disgusting.
Our unit was very dark and had a terrible mildew smell. We put our clothes in the closet and drawers and we would have to put on our clothes that reeked of mildew. Under the kitchen sink was terrible.
Some solutions for the resort to think about regarding the mildew smell - invest in a
Our beds were rock hard. And the pillows were lumpy, old & smelled of mildew.
We have travelled all over the world so we know that not everyplace is going to be great but this was by far the worst place we stayed in.
That rotten fish stench was really bad. We talked to a maintenance guy there and he said the fish factory as been there forever and why did they build this resort near a fish factory is beyond my understanding.
When we checked out, they took our money and nothing from them, like "how was your stay" or "thank you for staying with us", nothing, just a quick thanks for the money, that's it.
Anyway it really is too bad as Sao Miguel is a beautiful island. Go to the Azores but do not stay here!
- Official Description (provided by the hotel):
- Quinta de Santana - Tourist Apartments are surrounded by gardens providing a quiet and relaxing environment. The apartments (T1 or T2) are equipped with air conditional, telephone and television and have complete bathroom, kitchenette and living room. They are carefully decorated guaranteeing a comfortable and familiar atmosphere. Our guests can delight themselves in the most varied palate in the kitchen of Jo o, restaurant that unites typical and traditional essence to the most exotic international flavors. ... more less
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- Also Known As:
- Quinta De Santana Azores/Rabo De Peixe, Portugal