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“Beautiful location and setting - shame about the reception staff”

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Hotel Shelley Delle Palme
Ranked #13 of 18 Hotels in Lerici
Cambridge, United Kingdom
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful location and setting - shame about the reception staff”
Reviewed September 29, 2011

My husband and I have just returned from our magical wedding at Lerici castle and honeymoon in Forte dei Marmi (30 minutes from Lerici by car and well worth a visit for the shopping alone!). During our days in Lerici we stayed at Hotel Shelly - recommended to us by our wedding planner because of its prime location in the centre of the town and its proximity to the castle. It really is superbly situated, right on the sea front with its own private beach/sunbathing area directly in front of the hotel. You can park in a secure and private car park about five minutes walk away for a daily charge or the hotel will give you a free parking pass enabling to to use any of the public car parks in the town. The hotel itself is clean and airy, some of the rooms have been recently re-furbished so make sure you request one of these on booking and all offer spectacular views of the Gulf of Poets and the castle where we got married! We were given one of the side rooms which are larger than the others with two bedrooms and two good sized balconies. The bathroom/shower room was also very clean and spacious. Because of its side position our room kept lovely and cool during what must have one of the hottest Septembers in Italy on record.

Because of the occasion our family and friends also stayed here. Our wedding party practically took over the hotel. In fact we reserved our ten rooms almost a year in advance to ensure we could all be at the same place.

Maybe I was expecting too much from a three star hotel, but considering the occasion and that they were generating quite a lot of business from our stay at an off peak time of year I was expecting a very high level of customer care. This I didn't get. Before I say any more I must say the catering staff in the amazing top floor breakfast room were lovely. I couldn't fault them. However the reception staff were seriously lacking in customer service. On arrival I announced the reservation for my now husband and myself in italian and was met with a a rather miserable response. Clearly they would have recognised my name and would have been aware of the occasion as I had been emailing them constantly for almost a year, but I got nothing. No congratulations, no smile even... Shocking. Our family and friends were also met with similar responses and throughout our stay there was no warmth, no interest in our wedding, nothing that would make our stay at Hotel Shelley (a hotel with so much potential) extra special. Are they resting on their laurels a little with regards to their prime position? Possibly but surely customer service is THE key to success? I found them very unapproachable and even gave up trying to talk Italian as I found them quite indifferent and rude when I did. The final straw which is mentioned in my mother-in-law's review below is that on the day of the wedding as I left the hotel on route for the ceremony at the wonderful castle with my bridesmaids and father all dressed in our matrimonial finery there was no reaction from the reception staff! Totally unbelievable.

We refused to let the hotel staff ruin our stay and time in Lerici so please do not let this put you off visiting what must be one of the prettiest little seaside towns in Italy. Our whole time here was magical and there are so many pizzerias and cafes to eat at in the main piazza and the sea is great to swim in with some lovely beaches just further up the seafront past the hotel. My husband and I were sorry to leave Lerici when we did because it is really is a very special place. We highly recommend hiring a speed boat dinghy from the harbour and taking a two hour trip around the Golfo dei Poeti - SO beautiful! And the castle with its view of Lerici and the cinque terre is stunning but make sure you take the lift hidden under the castle just past the cafes, it's a long walk up there! Especially in a wedding dress!

I would give the location and hotel 5 stars but due to the awful level of customer service from the reception staff I can only give it three stars.

Room Tip: Ask for one of the refurbished rooms.
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  • Stayed September 2011, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Miranda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (15)
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English first
Cambridge, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 28, 2011

Our daughter was marrying at the castle in Lerici so we made a block booking for family and friends at the hotel. It is in a fantastic position just across the road to the sea. It has a private sunbathing deck with swimming accessible from steps down from decking straight into sea which was so convenient. The bedrooms were large and airy with lovely balconies overlooking the beautiful coastline. The breakfast staff were friendly and welcoming. Only one person in reception was unfriendly - all the rest were helpful. Although there is not a car park at the hotel you can either pay for parking in the hotel's garage a 5 minute walk away or the hotel will give you a free car parking ticket for a public car park which is about 12 minutes walk away opposite the sandy beach area. We would definitely return to this hotel.

  • Stayed September 2011, traveled with family
    • Value
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Helpful?
2 Thank Kristin366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 19, 2011

Having just returned from Italy we stayed for two nights at the Shelley Hotel along with family members to enjoy my sons wedding at the Lerici Castle. The wedding was perfect at the castle however the staff at the Hotel were dismal. I cannot recollect staying in a paying residence and feeling so unwelcome! Bearing in mind the money that the guests staying for the wedding were bringing in there was at no time any enthusiam towards us, in fact the opposite. The receptionists were unfriendly and curt. My daughter who was bridesmaid said that even as they left the hotel for the sevice at the Castle they were not even acknowledged.
How sad just a small token n the room or a just married table set for breakfast - but no nothing. The Shelley Hotel may have a superb location but they need to be warned that Customer Care counts for more.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Spencer320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lerici hotels

Derry, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2011

Dreadful customer service. Disinterested, indifferent reception staff. On arrival the gentleman at reception told us he couldn't provide us with a map of the town, nor did he seem willing to offer any advice on local attractions, restaurants, bars etc.

The sun loungers are located across the street in a drab little patio area. We enquired about hiring two loungers but the rather arrogant young lady at reception told us that there were none available. This seemed strange as only about half of them ever appeared to be in use. We eventually managed to "reserve" two loungers for the next day. It was hardly worth the hassle though as the area is terrible for swimming. The water was dirty...probably due to the proximity of all the boats moored close to the shore.

It seemed that the hotel was mainly used by regular visitors...mainly older retired couples. This place is not suitable for young people or families with children.

Lerici was also a major dissapointment. Most of the staff in the bars and restaurants were unfriendly and unhelpful towards us. This resort seems suited to Italians only. We felt very unwelcome during our stay. Also, it is awful for swimming in the sea. The locals lie on hard rocks and swim in the filthy water. Go to Portovenere for much cleaner water and better swimming in general.

  • Stayed August 2010, traveled as a couple
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Helpful?
1 Thank Jambo1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ostuni, Italy
Level 6 Contributor
105 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 11, 2011

I have just returned from ten days in Lerici where I stayed at the Hotel Shelley Delle Palme with three friends. The hotel is located right on the Lungomare - or promenade - and was fairly quiet due to the time of year. Lerici is wonderful with lots of lovely restaurants and we had great fun ringing in 2011. Emanuele, Olga and Paola were the helpful staff at reception - ready to answer every question. The rooms were a fairly good size with immaculate en suites and had balconies with gorgeous views across the Gulf of Poets to Portovenere. Breakfast was typical Italian - cheese, cold meats, lovely breads, hardboiled eggs, yoghurts and fruit - plus the coffe was great. This was served on the top floor and it was lovely to have breakfast while enjoying the most beautiful view imagineable. Behind the reception area was a little bar, where we enjoyed our Campari Sodas before heading out to dinner. All in all, a very pleasant experience.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Orna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano TX
1 review
Reviewed September 28, 2009

The hotel is nicely located, right on the Gulf of Poets. lt is extremely well kept , the rooms and the conference areas are always clean and orderly. The staff is fluent in English and extremely helpful. The restaurant associated with the hotel is first rate.
The lady in charge of the breakfast room was wonderful. She was always cheerful. By the third day of our stay, each person in our group was served with the coffee he or she liked, without having to ask .

  • Stayed September 2009
    • Value
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Helpful?
Thank sergeant38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
1 review
Reviewed June 23, 2009

The hotel is old but very well kept and in a great location. Breakfast on the sixth floor overlooking the harbor was fabulous. The staff spoke very good english and were responsive to every request... overall an A++

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holdem_player
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Shelley Delle Palme

Property: Hotel Shelley Delle Palme
Address: Lungomare S. Biaggini 5, 19032, Lerici, Italy
Location: Italy > Liguria > Italian Riviera > Lerici
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Lerici
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Shelley Delle Palme 3*
Number of rooms: 47
Official Description (provided by the hotel):
Hotel Shelley is located in a strategic position in front of the sea and offers the warm welcome of a private residence and modern services for meetings. All the rooms are equipped with private services, direct phone, tv, balcony with panoramic view on the "Gulf of the Poets". Bar, breakfast with panoramic view, meals for excursions. In summer time is available a large terrace right on the sea available with private access to the sea. ... more   less 
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Also Known As:
Shelley Delle Palme Lerici
Shelley Delle Palme Hotel

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