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Hilton Garden Inn Lecce
Ranked #5 of 21 Hotels in Lecce
Certificate of Excellence
Reviewed October 18, 2012

We stayed here for 2 nights in September as part of a party of 50. The hotel is lovely and our room was perfect. The breakfast was average but the evening meal (which came with the deal) was very poor. The staff seemed to hate us being there and at 10:30 pm on our second night they shut the bar and turned out all lights including the garden where we were sitting talking to our fellow travellers.

Room Tip: Don't be fooled by the HIlton name. The staff are not used to having visitors and did not make y...
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  • Stayed: September 2012, traveled as a couple
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2  Thank MAUREEN J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Guest Relations Manager at Hilton Garden Inn Lecce, responded to this reviewResponded October 29, 2012

Dear Guest,

Thank you for your feedback. I am sorry to hear that you had an issue with my team members as we pride ourselves in offering superior service. Our performance, friendliness and attitude towards service is always top notch so I obviously took your complaint very seriously.

Please feel free to contact us directly and we will endeavour to restore your faith in our hotel.

Kind regards

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205 - 211 of 1,367 reviews

Reviewed October 8, 2012

The hotel is very well situated in a quiet part of Lecce. The hotel is very well designed and has a nice garden. The reception and service is perfect. The room was very well equipped with very comfortable beds. The cleaning was perfect. The breakfast was of very good international standard. The hotel have a good parking place. On top of the hotel you have an nice and clean swimming pool The old town with all interesting churches in baroque style is within reach for walking though the traffic is very noisy and terrible.
Summing up: The hotel is absolutely first class and very worth its price. I can highly recommend
a stay there especially in september when it is low season with reduced prices

Room Tip: As high up as possible
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  • Stayed: September 2012, traveled with family
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Thank arthur237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Guest Relations Manager at Hilton Garden Inn Lecce, responded to this reviewResponded October 18, 2012

Dear Guest,

It is great to receive a so good feedback and it was also encouraging to read that you loved our location and high service levels.

We look forward to welcoming you back in the near future.

Kind regards

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Reviewed October 7, 2012

We chose the Hilton Garden Inn after reading good reviews on Trip Advisor and we have to agree with lots of the positives about the hotel BUT the hotel does seem to cater mainly for corporate clients and tour companies. As such, it was a little lacking in atmosphere and did not give us an insight into the italian culture, as much as some of the other places we stayed in on this trip. Saying that however, the hotel provided us with good accommodation - a comfortable clean room, good breakfast and access to the rooftop pool, which we enjoyed. There was free wi-fi and BBC World News avaiable. We made use of the hotel shuttle bus into the centre of Lecce but it is possible to walk to the centro storico, if you are so inclined. The hotel is convenient for Brindisi Airport which is just over thirty minutes away by car.

  • Stayed: September 2012, traveled as a couple
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Thank happyviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Guest Relations Manager at Hilton Garden Inn Lecce, responded to this reviewResponded October 18, 2012

Dear Guest,

thank you for your positive feedback. We are an international brand hotel and we have to respect standards about furniture and so on. Furthermore we are happy to hear that you enjoyed your stay at Hilton and we hope to be able to welcome you back in the near future.

Kind regards

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Reviewed October 2, 2012

I really could not fault this hotel. With a party of 50 but they coped with us very well. My 'single' was a very pleasant double, although the rubbish bin had not been emptied from previous occupant - human error happens - not serious. next day the room was dealt with. Bathroom was huge, great shower and loads of hot water. Staff were efficient, courteous and helpful - wifi tripped in and out but they put a notice on Reception to warn us - and hey, we were on hols. Situation of hotel is in the residential part and when the shuttle was late they laid on a taxi for us at no charge - you can't beat that. Loved the Pantry behind reception where you could buy food, drink and toiletries at all hours. For a single person within a tour grip I found this hotel very good value and up to standard. Well done Hilton.

Stayed: September 2012, traveled with friends
Thank kuonikas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Responsabile relazioni con la clientela at Hilton Garden Inn Lecce, responded to this reviewResponded October 3, 2012

Dear Guest,

thank you very much for your kind words and for reporting your experience at our hotel. We are dealing with the aim to offer the best to our customers and every day we have to learn much better to do it. So, thank you so much to help us doing it.

Looking forward to meeting you again.
Kind regards

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Reviewed September 14, 2012

We were travelling as part of a group of nearly 50 from the UK. The hotel handled check-in and everything else efficiently and pleasantly. The staff are courteous and helpful. The rooms are modern and well appointed with extremely nice bedlinen - fresh crisp quality cotton sheets, our bed was huge. The hotel is not in central Lecce and not within easy walking distance of the historical or shopping areas so this would not be a good hotel for anyone without their own transport. Breakfast was good and there is also an outside dining terrace which is shaded. The only negative comment would be that there was no hot water for almost the whole of our two night stay and internet access was hit and miss.

Some of the corner rooms have balconies which give the best views over the surrounding area which although mainly residential has a big park and jogging / walking track right next to the hotel.

Room Tip: There are corner rooms on the higher floors which have big balconies with opening doors ...
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  • Stayed: September 2012, traveled as a couple
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1  Thank Nuvoloso18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Guest Relations Manager at Hilton Garden Inn Lecce, responded to this reviewResponded September 17, 2012

Dear Guest,

Thank you for your feedback, for both positive and negative points.

I noted the issues you had with the hot water and internet. I am very sorry. Actually we had some troubles about it, but now totally sorted out.

We hope to be able to welcome you back in the near future.

Kind regards

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Reviewed September 8, 2012

First of all, this is a good hotel and should be considering the prices. We got a good price that included breakfast, but would never pay the full price which is very high.

We stayed in a double room which was not very big, but big enough, and had a balcony. The bath room was quite large. The room was clean and nicely decorated.

The staff in the reception was very nice and check in/out was easy and quick.

The roof terrace with pool is lovely, but there are not that many sun beds. Suppose it gets quite crowded during the day. Many families with children stay at the hotel.
The gym is ok, but I'd expected something more from a hotel of that class.
A big plus for the washing mashine (3 euros) that is located next door to the gym.

We had breakfast included and it was a big buffè, delicious. The downside about the breakfast is that the staff is very slow to fill up when something runs out. E.g the ham was not filled up during the whole time we ate. and that happened several days. Felt almost as they waited to fill up to save a bit...there were a lot of staff members running around so they should have seen it...

The very down side of this hotel is the location. We did not realize how far away from the centre it was. There is a shuttle bus but we we're told during check in it would not run for the whole weekend (thursday - sunday) because of some festive event in Lecce town. This was because they couldn't drive in the centre because many streets were closed. Felt like they could have driven into town at least....
It takes at least 20 minutes into town and 30 minutes to train station. A bit too far. Would not want to walk there in the evening...If you have your own car, it suits better.

Overall, it's a nice hotel but lacks soul and personal athmosphere. You won't find your "home away from home".

  • Stayed: August 2012, traveled as a couple
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Thank Egus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Guest Relations Manager at Hilton Garden Inn Lecce, responded to this reviewResponded September 11, 2012

Dear Guest,

thank you for your time speaking about our hotel. We try every day to satisfy our customers and to make feel them in their house. We will try to do it better. You have to be sure that all our staff will have the opportunity to read your comment and to work about it.
Regarding the free shuttle to the city center I think it happened to you to stay with us during the Sant'Oronzo festivity that is a big big event in the city and we have not the chance to make the service during these days.

We hope to see you again in the future.
Kind Regards
Guest Relations Customer

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Reviewed August 15, 2012

it took us 25 minutes to walk into town. Use the hotel shuttle (you have to let them know in advance and the last one back is 9.15pm which is early by Lecce standards.) a Taxi costs c £15 euros to town centre and c £13 to the railway station which has both Tranitalia and the smart new Ferrovie sud est air conditioned trains for exploring the region.They have separate booking offices. Allow time to get tickets we encountered a certain amount of attitude from both staff and passengers! If you come by air take the coach from Brindisi airport to Lecce and the hotel will send a free shuttle to the terminal at Lecce at certain times. This is also where the local area long distance buses go from for exploring the area.
We had a well appointed junior suite with plenty of sitting room and free wifi. The only slight snag was the over-engineered bath plug which resented letting the water out! The desk could have done with a bit more information about local sights and travel. The roof swimming pool was fine. Do ask the lifeguard to put up an umbrella for you if needed. There is a spa but the girl at the desk had no price list or menu of treatments.
Breakfast was excellent-try the waffle maker. The restaurant was a bit dead at night, more fun to eat in town.
For a snack try the cafe Sheffield very near on the c di Giorgio (the road into town). The owner was born in Sheffield and speaks English, quite rare in Apulia.
There is an amazing ice cream parlour on the corner of the c di Giorgio with the ring road. It is open until late and what local night life there is near the hotel centres on this corner.
To get into the park opposite the hotel you have to go round to the far side.

Room Tip: There really isnt a view, it is quite a pleasant townscape all round. There are probably some rooms...
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  • Stayed: August 2012, traveled as a couple
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1  Thank MarigoldLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Guest Relations Manager at Hilton Garden Inn Lecce, responded to this reviewResponded September 11, 2012

Dear Customer,

Thank you for your positive comment: Our commitment is gratified by the appreciation of our guests and their suggestions.

We trust in your next stay.

Sincerely.

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Additional Information about Hilton Garden Inn Lecce

Address: Via Cosimo de Giorgi 62, 73100, Lecce, Italy
Location: Italy > Puglia > Province of Lecce > Lecce
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Lecce
#3 Business Hotel in Lecce
#4 Family Hotel in Lecce
#5 Luxury Hotel in Lecce
#7 Romantic Hotel in Lecce
Price Range: $94 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Lecce 4*
Number of rooms: 143
Official Description (provided by the hotel):
This 4 star hotel is located few minutes far from the historic city center of Lecce, cited among the Lonely Planet's 'Best in Travel 2010' list and 15 minutes from the best beaches of the Salento peninsula.Guests can unwind in the Hilton Garden Inn Lecce hotel’s bright, modern guest rooms where keep in touch with friends and family with complimentary internet access.Relax yourself in the panoramic terrace, before dining in ‘The Cube Bar & Restaurant’ tasting local and national specialties. Keep fit in our Precor® Fitness Center, swim in the outdoor pool or indulge in a luxury Spa. Rilassatevi nelle camere accoglienti e moderne, restate in contatto con tutti mediante l’accesso a internet gratuito. Rilassatevi sulla terrazza panoramica con vista sulla città di Lecce prima di cena e gustate le specialità locali e nazionali nel 'The Cube Bar & Restaurant'. Tenetevi in forma nel nostro centro fitness con equipaggiamento cardio-fitness Precor®, nuotate nella piscina scoperta o concedetevi un trattamento SPA. ... more   less 
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Also Known As:
Hilton Garden Inn Lecce Hotel Lecce

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